Kent >Automotive Sales & Services > US Engine
8504 S 228th St, Kent, WA | Directions 9803147.397917 -122.225766
Stay away!!!! The "warranty" Is not worth half the price of the paper its written on, The owner "Charlie" does his best to blame everyone else for whatever the problem might be.
Buyer Beware. Do not purchase a motor from this company. Their warranty has so many loop holes and conditions it is worthless. Bought a motor from them, first one didnt even run twenty minutes, returned it and 3 weeks later finally got motor back, with the same old oil filter on it. The filter had metal in it, along with metal and paint flakes in oil pan and throughout the motor in addition it has been bored .060. Charlie Silver the owner refuses to give a refund and will not speak to you on the phone. He hides behind his email. He is a liar along with all his staff, especially his brother John. Look up Complaints against US ENGINES on the internet, its quit a eye opener. 32 complaints against them with BBB in past 12 months.
RIP OFF – They have a warrenty for life be cause they don't stand behind it anyway. If you purchase it has no warrenty. Nothing is there fault. Anything that can happen to a motor will be your fault therefor your warrenty is now void. THEY WILL RIP YOU OFF...
TERRIBLE EXPERIENCE MUST READ!!!! – BOUGHT A 383 STROKER FROM THEM, THEY SAID I COULD CHANGE MY 350 MAG JUST NEEDED A HARMONIC BALANCER, MY MECHANIC PUT THE ENGINE IN AND IT HAD A TERRIBLE VIBRATION, THEY TOLD MY MECHANIC TO CHECK ALL THIS STUFF AND THEN DO A COMM P CHECK. EVERYTHING WAS FINE SO THEY HAD HIM PACK THE ENGINE UP TO SEND BACK. THE FREIGHT COMPANY BUSTED THE TOP OFF MY ENGINE, AT LEAST THATS WHAT US ENGINE TOLD ME. THEY SAID THEY WOULD PAY MY MECHANIC IF IT WAS THERE FAULT. THEY NEVER TOOK BLAME BUT RETURNED THE ENGINE AND THE VIBRATION IS GONE. NOW THEY WONT PAY ALL THE EXTRA WORK MY MECHANIC DID. CUSTOMER SERVICE WAS TERRIBLE AND THE WARRANTY IS A HOAX!
excelent customer service – bought a set of heads last week (cores only) and was let out the door without paying until I was sure they would work for my application. I agread to pay when satisfied. Thisn kind of trust in customer service does no exist any more. Very pleased. Thanks
"Total Rip Off!!!" – Avoid US Engne at all costs! This place doesn't stand by their warranty, nor do they care about cutomer relations. They shipped a motor with plastic straps holding it down. The motor fell of the pallet during shipment. Broken roker arms, bent push rods, and who know what else. Engine ended up failing after it was repaired, and they wouldn't stand by the warranty.
bad news --bad people-crooks -liers-rip off – sold a marine engine that did not run--said that all problems were cause by my mechanic .kept engine core and never returned my $1000.00 deposit. Worst experience I have had .This owner should be in jail.
Me too man. After a year of issues with these clowns, I'm back where I started and out $3K.
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