1630 SW Dash Point Rd, Federal Way, WA | Directions 9802347.323375 -122.355150
DO NOT USE-she's a crook! – This place has gone way down hill. I would not recommend to anyone as they do not stand behind their service. I have loyally used them for 6 years. I did see quality going down about a year or so ago and just learned that it was quietly sold nearly 2 years ago. This explains a lot! The new owner doesn't even come around but once a week on Saturdays.They ruined a very nice $130 blouse that I had worn 5-6 times. The owner kept telling her employees that she could fix it, so I waited almost a month before the owner delivered the blouse back to the store. The result was worse. I have been trying to get the owner to call me to discuss their responsibility in destroying a very nice blouse. It's been 30+ days and she simply won't respond. The employees will not give me a number to reach her, so I keep leaving messages and writing my own notes to her. Today I learned that this "new" owner doesn't take care of any of their mistakes. One employee told me they have at least 20 people right now who cannot get her to resolve damages to their clothes. Here's the tough part..you have to pay when you drop off, so you don't have any leverage for a simply thing like the service charge itself. An employee told me she just avoids, avoids and expects people will get tired of it and go away. This same employee told me the business volume is dropping every month as a result. They think word is getting around. I sure hope it is because we all deserve to take our clothing to a professional cleaner who has quallity control in place to eliminate errors. We should also expect that when there is an error, that they address it quickly. Lastly, today I took the blouse with me so I have evidence in small claims court. It's the principal now and I am going to go all the way. The employoee recommended I take the blouse because it would mysteriously "dissapear" and I would have no evidence. What an unethical woman this owner is! Stay away folks!
Was one of the best – Since the previous owners have sold this the quality has taken a HUGE plunge. Am privy to a number of people who have taken their clothes to be cleaned and had them ruined, ripped, or had unsatisfactory work done. So far there are at least 20 that I know of. Owner will not call back or your item mysteriously gets lost with no refund due to lost policy.
We have been frequenting this location for over 6 years after moving to the area and noticed the quality plunging in the past 12 months...Even the help admits to issues!!!!. Clothes are becoming too expensive to risk damage...will find another cleaner!
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