Regency Ii Cleaners

(253) 838-0512 | View Website

34930 Enchanted Pkwy S, Federal Way, WA | Directions   98003

47.288523 -122.313530

 
Wholesale Dry Cleaning & Laundry Equipment

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Reviews for Regency Ii Cleaners

Doesn't Recommend
1.0
over a year ago

Worst Service, Will Ruin Your Clothes – !!!DO NOT TAKE YOUR DRY CLEANING HERE UNLESS YOU WANT THEM TO RUIN YOUR CLOTHES AND DENY IT!!!

I don't write many reviews anymore, simply because I dont have the time but when I experience something so horrendous, so deceitful, and with such bad customer service I have to write something to warn my fellow consumer, especially my fellow Yelpers.

I have gone here before when they were the old owners. The new owners are running this business into the ground. STAY AWAY FROM THIS BUSINESS!!!!

I took 3 sweaters here last week to be dry cleaned. One was mine and 2 were my wife's. All three were brand new. They were not required to be dry cleaned but we liked them so we decided dry cleaning them would be the best way to keep them looking new.

Anyways, I picked them up yesterday. When I got home my wife took a look at them and was shocked to see what has happened to them. Her 2 new sweaters looked like they were 2 years old with the lint coming out of them. My sweater had a big color on the side of it. It looked as if they had washed (WASHED NOT DRY CLEANED LIKE I PAID THEM TO DO) my sweather with another one that bled and stained mine.

Trying not to make a big deal, we decided to just bring back my sweater to show them what had happened. I was just expecting maybe an apology and/or a "We will try to get that stain out for you".

Instead I got a flat out denial. The owner tried to tell me the stain was already there. I told him it was a new sweater. He then flat out lied to me. He tried telling me that he remembered me when I brought in the sweater and it was already stained, when I remembered clearly that it was a woman who wrote the order for me. He then tried telling me that the handwriting on the order sheet was his and because of that he is right.

I asked him if the stain was there when I brought it in and he saw it, why didn't he point it out to me. He said he thought I knew about it. He then try telling me that his "worker" pointed out to him, I asked him if that was the case why didn't he call me since he had my phone number and he said he doesn't use the phone number for that.

I suspect this guy suffers from some mental issues or he's simply a liar who runs his business to cheat people. Either way.

SAVE YOUR MONEY AND YOUR SANITY AND STAY AWAY FROM THIS BUSINESS!! There are plenty of good business out there that are hurting in this economy. Don't support a crappy business like this. Businesses like these should just do all of us a favor and go out of business.

 


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