Tukwila >Home & Garden > Cribs 2 Bunks
720 Andover Park E, Tukwila, WA | Directions 9818847.449537 -122.250762
Terrible Responsiveness and Communication – We ordered a very costly amount of baby furniture 2 1/2 months before our baby's delivery date. We were told that it would take 8-10 weeks before they arrived. We signed up to get a weekly e-mail to let us know what the status of the furniture was. We got about 2 weekly e-mails then that stopped. After calling several times to get an answer the sales team members either told us that it was on-time or scheduled to arrive.
As our baby's deliver date neared, we got very nervous as we could not get a straight answer from Cribs 2 Bunks on when the delivery was to happen. Also we left 5-7 messages and they did not call us back or the "person in charge" wasn't around to help us.
So 2 weeks after their estimated delivery date, they finally told us the manufacturer had a back order on the products. Something that would have been great to know back when they first submitted the order. Now our baby is born and due to the unresponsiveness, poor customer service and incompetent staff we have no baby furniture for our newborn baby. Very frustrating.
Not impressed – All in all, I wish we had gone somewhere else. Cribs 2 Bunks is about the same price as Pottery Barn and I feel the wait time was way too long (took about 8 weeks for our furniture to arrive, when we were given an estimate of 4-6 weeks). And in the end, the Ragazzi product was not as high quality as we expected, so it wasn't worth the wait. The (white) crib has some orange paint on the back of it (which won't be seen, because the back of the crib is against the wall), and the wood appears to be cracking on one of the back "rungs" of the crib. I'm hoping that once baby is big enough to touch/grab this part of the crib, it doesn't continue to crack, or break off into a long stick of wood (safety hazard??)! I'm not happy that we paid $1600 for this furniture, which took 8 weeks to arrive, and it has some flaws. There was also some confusion about when our furniture would arrive (incorrect estimate initially, then being told that the items had shipped and would arrive within a certain week, then that estimate was incorrect, so it was to arrive the following Tuesday, and it actually came in on Wednesday).
If you don't mind just sitting around and waiting for your furniture to arrive, and you don't mind a few imperfections here and there, then maybe you won't mind the experience here. Admittedly, I am a "tough customer", because I do expect a flawless product when I buy something brand new from a place that specializes in their product. I am hard to please. But if you can please the toughest customer, you can please anyone. Some places make the cut, but Cribs 2 Bunks is not one of them.
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