12619 E Sprague Ave, Spokane Valley, WA | Directions 9921647.658406 -117.235085
Mon. - Fri. 7:30am - 5pm;Sat. 8am - 12am;Sun. CLOSED
Neighborhoods: Spokane Valley
I absolutely do not recommend this vet, and would advise you to call around before making your decision. If the staff is going to be impolite to their customers, then God only knows how they treat the animals in their care when we leave. The moment I walked in was when I should of turned around and walked back out. That first impression was really what gave it away. The staff at a Veterinarian's establishment should be kind, patient and compassionate. The staff did not exhibit any of these traits. As a dog owner, I should feel at ease when I leave my loving companion in the hands of a doctor and their staff. A woman who works there named Jennifer was either completely overwhelmed with herself or hated her job. She presented herself unprofessionally, and it looked to me like she had just woken up out of bed, literally. She rushed me through the check-in process and had an unpleasant demeanor. She weighed my dog and took him into the back so fast I couldn't say goodbye to him. She then snatched the candy jar from my daughter and said "You can't have that!" Right then I wanted to say something but I kept my mouth quiet. Then she proceeded to ask me the "basic" check-in questions. She tried to upsell me with a kidney and liver test prior to my dog's surgery. My dog should automatically have that testing done, it shouldn't be an option. Not only that but she was speaking so fast, I mean over the top fast, that I had to hurry up and answer them without thinking about my answers. Her tone was overall agressive. My daughter and I left and right way I had second thoughts about leaving my dog there, so I came back immediately and spoke with the manager named Kimmie. When she walked into the room, I was shocked because she also looked like she had just woken up, like she was too tired to be at work. She demonstrated no management skills whatsoever and gave me some bogus spiel, it wasn't worth my time or intelligence to deal with stupid. After meeting with the manager was when I knew forsure there was no way I was leaving my dog there, no way. I honestly feel bad for the other animals who have to be in the hands of those people. I hope you continue to read the other comments because you will also see that I am not the only person who feels this way about my horrible experience at this vet.
I recently bought a Mini Dachshund from Grace Stumpff owner of Town & Country Dachshunds the sheet of paper the beeder gave me for his Health Certification said Mountain Empire Veterinary Services with Dr. Leese signature at the bottom. The breeder told me about a medication that he (my puppy was recently on but told me not what it was for) so I called the clinic to out more information about the medication and to verify that the shot record given to me was accurate, the receptionist said they couldn 't give me any information about it (my puppy that I bought and now own) without clearing it though the breeder. (which honestly I have NEVER heard of before in my life *for people yes but not for pets but anyways). If the were smart about it they would have took my # call the breeder to get the information released and then called me back. Makes me think that both Breeder and Vet has something to hide. Well I will know in a couple of days when I take him to MY vet who of which is awsome, and get the records faxed over to her. If they are not turned over to her I will begin to take some legal and file dissaplinary actions to be taken. Some to me that this vET is more about the $money than the care and help of the pets here. They cater to the vass Breeders in the area all while giving second rate service to the pets and the real pet owner who actually care and love their pets greater. I just called because I have 2 other mini doxies at home and did some research about the medication given and some of the uses for the medication is Communical Diseases. My other concern was that I his puppy food is chicken Blue Buffulo, and I feed my Doxies Nature's Recipe and wanted to make sure he had no food allegies that would prevent me to gradually switch him to Nature's Recipe Puppy (Lamb) or Nature's Recipe Farmers Select (for All life stages)(Turkey + Chicken).
To Paul H. That is the most inappropriate comment I have ever seen. It is offensive, rude and probably illegal. I sincerely hope that the police track you down and lock you up for threatening another person. Must not have been hugged enough as a child!
I hope that Bitch Jennifer get beat up again and again by her red neck man... well done beat that bitch, may she die the next time!! dont go there they are a bunch of dumb ass rude honky's!!!!!!!!!!!!!
PLEASE PLEASE DO NOT take your pet here.You'll be so sorry! – Our 2 month old puppy walked in with 4 legs and 6 weeks later walked out with 3. They amputated the puppys leg because they let gangrene set in to the leg. The whole 6 weeks that she had the splint on i dont think they checked the splint once. Its sad that a simple broken knee led to our puppy losing its leg. They are to busy to give the proper care to each animal.
BEST vet ever – i have tried other vets over the years but will forever go to mountain empire vet, the staff is kind and curtious, yet effeciant and on top of things. they offer an "open clinic" from 11 to 1" to existing clients, it is your decision whether to use it or not, there is no office visit cost and the convenience is awesome for us that want our pets vaccinated without all the hidden costs that so many other vets charge. if you want to be with your animal then by all means make an appointment and you will pay the (low) office visit cost and get to talk to the vet. just amazes me that so many people want to sit and talk to the vet for the $16 per shot walk in clinic without the office visit charge, come on people are you really that stupid? she is offering you a convenience and you are trying to go around that by saying the animal was in and out and i didn't get to talk to the vet....waaahhhh. if one on one is what you want then MAKE AN APPOINTMENT!! if not then go there and your animal will still be treated with love. even though i read the negative reviews from last year they still upset me when all that vet office is trying to do is make it easy for US and our pets! not to mention AFFORDABLE!! for those of you that have animals that hurt themselves there, why don't you stop and think about it, your animal is in a kennel and may not be used to it so of course YOUR animal is trying to break free by biting the doors and such, maybe your animal is not the sweetest when you are not around, OMG, yes pull your head out and think about it. duh, really think about it. if your animal is hurt there, they take care of it at no cost to you. also the sperm donation people, come on, do you want to actually be there when it is collected??? think about how it has to be collected....if it were that flippin simple you would just do it at home, so stop putting down mountain empire or do it yourself. NOW the drop off in the morning is also convenient, you just drop off your animal tell them what the problem is and the vet fits your animal into her VERY BUSY schedule and then SHE calls you with the solution, those that say she did not call are full of it, maybe, just maybe you gave a wrong number?? you are not perfect and if you want to do a drop off with special treatment to you then wait till after 5 and go to pet emergency and pay the enormous price and they will sit with you one on one and explain everything to you like the children you are acting like and then you can still bitch. i will and do reccomend MOUNTAIN EMPIRE VET to any and all that will listen. THEY ROCK! thanks so much for making it easy for me to get my animals vaccinated, looked at, medicines, and so much more! I LOVE MOUNTAIN EMPIRE VET SERVICES!!!!!!!!!!!
Absolutely Wonderful People – Mountain empire is such a wonderful place,i would recommend it to anyone who likes to be "well informed" about their animal.
My cat recently just (out the blue),ran underneath my bed and started crying.I was so scared,i didn't know what was wrong with her! She came out limping and then fell over onto the ground breathing heavily.I immediately called Mountain Empire and begged for them to see Her.They told me that they had a very busy scheduled that day, but that they would make time to see her.I was so happy to be able to bring her there right away,if i couldn't i don't know what i would of done.
My cat ended up having to stay there for the night,i was so well informed from the vet and the staff there,they didn't mind my questions at all and they always kept me up to date with my cats health.Sadly the next day they told me that she wouldn't make it.When she died, they where even thoughtful enough to take a 100$ off the money that i owed them and supplied a coffin for her that had her name on it.
Thanks to them letting me bring her in right away,she was able to live her last hours very peaceful.I'm so grateful towards them,i will always go to them when my animals need help.And i suggest anybody who reads this to do the same.Thank you Mountain Empire.
This Vet Has Saved My Old Dog More Than Once – I have an old dog that has had numerous health problems. Dr. Leese has pulled her through twice when I thought she didn't have a chance in the world.
I had gone to other vets on the south hill and did not care for them and was in despair of finding a vet that looked at my animals as part of my family. Not something they could make money off of.
This go round, I had treatment options that would have cost a lot of money and the outcome would have been the same or worse. Dr. Leese was realistic about what was possible and what the outcomes were. I really appreciated that.
I love this vet. She actually hears what you are saying.
Some day it will be time for my old dog to leave me but I'll know I did everything I could.
Thank-you to Dr. Leese and her staff.
Excellent service – We have adopted two rescued cats in the last two years. They both came with free follow-up examinations at Mountain Empire. I dropped my cats off and the Doctor called me to give me the status of both of my cats exams.
One of my cats has a chronic respiratory condition that requires he gets a shot about every six weeks. All I have to do is take him there during the walk-in period and they give him his shot in minutes. IT IS GREAT! For the reviewer that questioned how long it took to give their pet a vaccine, get over it and be thankful they did not make you wait 30 minutes like at other places.
I am a working professional and do not have a lot of time to sit around waiting rooms, this veterinary practice is professional, efficient and affordable.
We just rescued an abandoned kitten yesterday. I will be taking him to Mt Empire to ensure he is in good health and get him fixed when its time.
Would recommend to anyone! – I have been recommending Dr Leese/Mountain Empire Vet for quite some time so I was shocked to see the negative reviews here. I have used her services for years (she even worked on my horses in the '90's prior to having her own practice) and have used the clinic many (MANY) times over the past 3 or 4 years.
YES, there is a different format to the office if you just want vaccinations or if you want to get your animal in without an appointment (how many vets do that at all?). You will NOT get "one on one time" with the vet for those things but you will NOT be charged an office visit either. She doesn't hit you with a big bill for the privilege of walking into her clinic like every other vet in town. The reason they are so busy and the reason they allow for a larger amount of clients to be served with drop offs and quick vaccinations is because she is IN DEMAND. She's good. If you want face time, make an appointment and pay for an office visit next time, then quit whining.
I have NEVER had a problem with her staff. But I'm patient and I don't get bent out of shape if they're busy. Quite frankly, this vet has enough fans who love her work that the staff shouldn't have to put up with someone who pitches a fit because their $15 doesn't get them star treatment. If I do not have an appointment and do a drop off, Julia still calls me every time to talk to me personally about what is wrong with my dog, or results for tests, etc. and answers any questions for me at that time. If she sat down face to face with everyone who dropped their dog off or had their pet vaccinated, she wouldn't have any time to serve many of her clients. The staff is only assuring that she has time to serve everyone without constant interruption. Go to a doctor's office and try to chat with the doctor outside of an appointment and see how far you get.
Vaccinations don't take more than a minute or two... that's the beauty (not the negative) of the service. There are some vets who will stretch it to a 20 minute appointment with another 15 minutes sitting around the waiting room and feeling special when they finally call your name, then charge you $80 for the exact same service if that's really what you want. And yes, sometimes the animal can develop a lump or soreness from a vaccination. It happens. That doesn't make them negligent.
I would (and with some, have) trust the life of any one of my dogs to Julia Leese and the staff at Mountain Empire Vet. They are compassionate when needed, they allow my dogs to be seen with very little notice, they do quality work, they have gone above and beyond for me on many occasions, and when I walk up to pay the bill, I don't feel taken advantage of because they charge me only for the work that has been done and not bogus padded charges. Combine that with her efforts in local pet rescue and you have a truly ETHICAL vet.
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