Cary >Automotive Sales & Services > Cottman Transmission and Total Auto Care
270 James Jackson Avenue, Cary, NC | Directions 2751335.796161 -78.806855
M-F 8:00am - 6:00pm, Sat. 8:00am - 1:00pm
Hats off to a business that could have taken advantage of a consumer but instead delivered good old fashion customer service. Recently I had transmission problems with my BMW so I took it to Cottman for repair. I had initially assummed that it was gonna be a costly bill since I was dealing with a transmission problem. I received a phone call shortly after dropping it off and was updated about the repair cost. To my surprise my vehicle was repaired that same day and the cost was more than fair.
Beware of Quality of Work – Beware of Quality of Transmission Work. I had my transmission in my Honda CRV rebuilt by Cottman in Cary in January 2010 (approx $2900 Ouch). When I picked up my car they told me the noise I was still hearing was a bad wheel bearing. After driving it for few days I was not convinced the noise was wheel bearing. Returned the car to Cottman and they had to conduct additional repair to transmission. Everything fine until a December 2010 I noticed spots on my driveway which turned out to be a transmission fluid leak. Returned to Cottman's told me they would need to pull the transmission to determine source and since it was just outside the 12,000 mile warranty it would cost me at additional $500 just to find out source of leak. Very disappointed with their response and not standing behind their work.
UPDATE: MY TRANSMISSION HAS NOW FAILED AFTER JUST 33,000 miles and 3 Years! I WAS TOLD BY THE TOW TRUCK DRIVER COTTMAN'S HAS A POOR Reputation
in our area.
This is my 2nd time to go to Cottman for my Camry since I moved here from NYC a year ago, brad is very nice and honest, not only he matched price other dealer offers for old change, but he also did a free check up for my car and assured me that I can drive for a long distance for the coming holiday. He did point out a minor problem my car has for future reference, no push like other dealer, really appreciate that. It's the 1st place to go if you have a problem with your car or truck. Highly recommend!
They cost me $130 caliper replacement because they told me by brakes had plenty of wear. I went to them because of squealing brakes and they replaced the front ones (did a fine job) and said the back ones had plenty of wear. There was still a slight squeak which got progressively louder over a couple of months so I brought the car back for them to recheck the back brakes. They said they were still fine and hardly worn. A couple of months later I had my car repaired elsewhere for another issue and they noticed the brakes squealing. They were so worn that they ruined the calipers. After replacement of the brake pads and calipers it's now completely quiet for the first time in several months. I definitely don't recommend them.
Good service – Brad is easy to work with. Good turn-around time. So far so good on the repairs. Happy with their work.
Honest Quality Work – I have been taking my car to Cottman the past 3 years. When the dealership for my Hyundai told me that I needed new transmission fluid for my car, I took it to Cottman and they indicated the transmission fluid would not help out my car because the transmission was already burned out. They could of told me to replace the fluid like the dealership but they have honest feedback and saved me some money. When I had brakes to be replaced, I took it to Cottman, and same when the air condition in car needed an expensive part. They give reasonable prices compared to the competition.
GREAT SERVICE AND HONESTY – Brought my 2002 vehicle in when transmission was acting up. My initial concern was time for a new car. I decided to go to Cottman Transmission in Cary. I brought my car in so thye could look at it, Brad said we will take it in and evaluate and have results back directly, which he did. Brad reviewed the test result with me.. It was not the complete transmision but a component failure and gave me an estimate. Brad said we could have this back to you late that day. The car was ready and I was ready to pay the estimated price. Brad said the estimaye came in lower. Which in itself rarely happens today, let alone in the auto repair business. I commend Cary Cottman for their honesty and quick service. The car runs perfectly and this was a great experience. Thanks Tom
GREAT – They were great in every aspect, quality work, timing, and they helped out greatly with affordable pricing
Horrible experience – I took my car in for a transmission check. Brad, the manager, seems to be an honest, approachable mechanic, so I trusted my car with them for a while. In the end, I paid to tow the car to a shop I trust in my hometown (hours away) because the cost was exorbitant and the owner said a lot without saying anything at all (he was slimy, condescending, and reminded me of every negative used-car-salesman stereotype in existence). AND when the car arrived at the new shop, my mechanic told me that there were parts missing AND they had taken out the pump, which is the last thing you do when dealing with a transmission in my model because it's rarely the problem and it's the most expensive thing you can do! I regret paying them to even look at the car, but hopefully someone else can benefit from my negative experience.
Pros: If you go, deal with Brad.
Cons: Everything else.
I take great pride in providing top notch service to our customers. And honestly is always the most important when dealing with customers. I find it disturbing that you call me slimy and condesending when I approached you with lies that you told me and my crew.
Three strikes, they're out! – My car had three transmission overhauls from Cottman of Cary in less than a year but still was not fixed correctly. Each repair attempt took at least a week longer than first estimated. I have spent many hundreds of dollars on unreimbursed car rentals. I still don't trust my transmission enough to take my car on weekend trips.
Cons: Inept mechanics, excessive rework with huge ensuing costs, consistently late
At Cottman in Cary, we take great pride in providing top notch service to our customers. While we work hard to give every customer a positive experience, from time to time we come across a customer that we just can?t make happy. In this particular case, we went beyond our warranty obligations including paying for car rental expenses and transmission. We regret that we could not make this customer happy. We stand by our work and our commitment to customer service excellence.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Cottman Transmission and Total Auto Care on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.