Cary >Health & Medical Services >
Dentists >Geeta Bhat Dental
3434 Kildaire Farm Rd Ste 138, Cary, NC | Directions 2751835.705960 -78.795639
I am so glad that I found this office. The staff is really excellent and my kids love to go here. I recently relocated from up north and at my old office my kids never really felt comfortable. I originally took them to another practice in Cary but I ended up here on a referral and I'm glad I did. Not only was it fun for my kids but they found less cavities than I was told. I was really glad to hear that. This place is really great and I recommend it to everyone.
I took my daughter to this office and the rather routine job was done satisfactory. I would not recommend this practice simply because their billing department is as shady as you can get. They are "in-network" for my insurance company and they have negotiated rates. 3-4 months after appointments I started getting bills in the mail claiming I owed more money. The billing department could not explain the extra charges and blamed it on the insurance company, even though they have negotiated rates for the routine services that were performed. Beware. They submit higher costs to the insurance company, knowing they will be coming back to you for more money. Terrible business practice and they will be left with no customers once the word gets out. Sounds like they've been getting away with this for some time though. Do Not Go here!
I've been taking my kids to Dr. Bhats since we first moved to the area in 2006, they've loved every single visit and always ask to go! I find it funny because as a kid I was scared of the dentist, but she sure does make it fun. I've even asked to go there (they have cool TV's, my kids love the playroom, and they have this incentive called blue bucks that they earn prizes with- it's the best idea ever!) Just wanted to give kudos where it's deserved. If you're looking for a fun atmosphere where your kids can grow up loving the dentist, this is the place to go!
Customer Service – It is very important that the experience of our patients is a positive one. Although we appreciate that the our patient has been happy with our office for multiple years, we acknowledge their dissapointment at their last visit in 2010 and strive to improve. The billing department consisted of one individual who was a long term employee. After years of employment, it was uncovered that the employee was embezzling from the office. The employee was immediately terminated and the case was handed over to the District Attorney's office in Wake County. With our assistance and cooperation, this individual has pleaded guilty to a felony conviction. As a group, we have worked hard to ensure that the billing department is running smoothly and that we are offering our patients the best customer care possible. We would welcome the opportunity to regain the confidence of our long term patient.
Geeta Bhat, DDS
HORRIBLE! AWFUL...beware FRAUD billing – If I could give a negative rating, I would. We have gone to this place for 3 years and we have had no problems, until now. My daughters were seen for an appointment in November 2010 for a cleaning, we have insurance. The insurance paid in full, patient owes nothing. 3 months later we receive a bill in the mail stating we owe them money with no explanation of services rendered or date of service. I immediately contacted them and received an answering machine, left a message, waited for a call. I called my insurance company to ensure the bill was paid from November and they confirmed giving me a check reference number and the date the check was cashed. I received no phone call back after I left a message. One month later, I receive another bill in the mail with no explanation, looks identical to the first one except the date of bill is a month difference. l called to inquire, there was not even an option to leave a message. The voice mail stated that it was after hours. 3pm on a day that their site says they are open is certainly not "after hours." This place does not know what they are doing, does not return phone calls. DO NOT GO HERE.
Oh and now we have lost 20 points on our credit score from this.
Their current billing department has no idea what they are doing.
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