Metairie >Auto Dealers > Veterans Ford
3724 Veterans Memorial Blvd, Metairie, LA | Directions 7000230.005293 -90.196681
Sales 9:00 am- 7:00pm M-F 9am-6pm Sat
Service 7am-6pm M-F 7am-3pm Sat
Great sales staff! I initially went to another dealer to buy my car because they have been around for ever. But the staff at Veterans Ford impressed me so much I bought from them. I didn't feel like they were trying to put one over on me. I would definitely buy from them in the future.
when purchasing my tires at veterans ford, they were running a special with rebates which required the sending in of receipts to get the mail in rebate. I did that, but something happened and whoever I sent it to said I had to resend the receipts. I went back to the service dept and they were very helpful in getting me duplicate receipts. Shortly after that, my rebate was in the mail. Very happy with the service department.
I recently took my vehicle here for service. I had an excellent experience with the service advisor, Keith, who made sure everything was well taken care of and I would recommend this dealership!
Don't waste your time trying to spend money here. – Wow. I've bought plenty of cars in my life but I've never had such a bizarre and unprofessional experience as I had trying to buy one here! First off, I LOVE to write good reviews, so I'm not just a complainer. These guys are a joke. I am located out of state but was buying a used car through their internet sales manager. We had gotten to an agreement on price and were in the process of discussing details such as delivery/ pick-up, deposit, getting the paperwork set when suddenly they stopped responding and basically said they'd be "unavailable" to wrap up the details until Monday (the negotiating and detail finalization happened on a Friday and Saturday morning). Here's a copy of the email that I got on Monday morning from their internet sales manager:
All these questions have now sparked interest with my used car mgr. After turning down a wholsaler this morning of 14k he is refiguring his #s....He did research on this car and thinks he should be pricing it at 17999.00...There are cars with double the miles going for that price..That price yesterday of 13700 he says he will pass on.(he was off yesterday and that price wasnt from him.).Im truelly sorry but we dont get an opportunity like this to have such a nice car priced right at 15557.00 He said he would discount it to 14990 but would choose to pass on anything less than that.Yes the seat heater buttons accually light up...Trade in value on this car is 14000.00...He just litterally turned a wholsaler down of 14k... :(
Sooooo - let's ignore the horrible spelling in his email and focus on the content...they actually retracted their offer because since I was interested and they actually agreed on a price, suddenly the sales manager decides that he originally priced the car too low and so he retracted his offer? What??? Who does that? The car was for sale for two weeks before I struck a deal with them. Did nobody think to come up with a price the dealership was willing to accept before they made a deal with a customer?
They sold the car to someone else that Saturday, so clearly someone came in and was willing to offer more AFTER they had agreed to $13,700 with me and they didn't even have the decency to tell me until after they pulled these shenanigans. They are unprofessional and untrustworthy and willing to screw over a customer for a few extra bucks. Stay far away from these guys.
My favorite part is the unhappy face at the end of his email... :( SERIOUSLY???? I'm not sad, I'm totally pissed and massively unimpressed with these guys.
Best car buying experience! – I am a young woman who dreads the thought of walking into a car dealership, let alone purchasing a vehicle. At Veterans Ford my experience was fantastic! From the moment I arrived, I felt that I was being taken care of by an honest sales staff that was very concerned with giving me all of the information I would need to make my own decision. Through the sale, I didn't feel pressured at all and I felt I was making all of my own decisions. My particular salesman was great. The color vehicle that I wanted wasn't on site, but they found one for me and I was able to pick it up in less than 48hours. Even after the purchase I still feel that the dealership cares about me. I never visit without a prompt greeting and concern for what my needs might be. I highly recommend Veterans Ford to everyone as I am now a lifelong customer!
Best car buying experience EVER! – I have already recommended Veterans Ford to 2 family members and a neighbor! I have NEVER had a better car buying experience. These guys went above AND beyond to give me exactly what I asked for...and then some! Usually we expect to be rushed, pressured, or tricked. NONE of that took place! I am more than happy to ride around town in my new Ford bearing the name of their dealership on the back. If you're looking for a new Ford, and to be treated right, there is NO other place to go! Thanks again!
They went over and above – I went into the dealership at Veterans Ford expecting the same car sales mumbo jumbo. What I received was incredible!! The staff showed me a level of professionalism I never thought existed in the car business. They took the time to find out my needs and showed me a group of vehicles that fell into that criteria. Again I was skeptical about their sincerity but again found that they for real. Once I picked out the vehicle I wanted I expressed that I was just shopping. Instead of the same thing my salesman said great we would make this an imformation day. Since I was never pressured I took advantage of getting all the imformation I could. I had been to other dealerships so I know their prices, but the manager at Veterans Ford took the time to show me exactly how he arrived to the numbers I was presented with. It was never a take it or leave it proposition as I experenced at one of the other dealerships. I decided to purchase the vehicle that day because of the way I was treated. I can't express enough how I felt in that store. I was made to feel that the decision was totally mine and if I decided against the purchase we would part friends. In all the years I have been buying automobiles I have never been shown the courtesy that Veterans Ford showed me. I very highly recommend if you are looking for a new vehicle, and if that vehicle is a Ford, You will be doing yourself an injustice if you don't visit Veterans Ford.
Unprofessional perverts at Veteran's Ford – I was interested in buying a vehicle and was in the showroom with my husband. The finance manager, Justin Escudier and a hispanic man (I did not get his name) were commenting on a teenage girl who was in the showroom with her parents. They were discussing her physical attributes. Her behind and breasts. It was unprofessional and not something you want to over hear when you are buying a car from a company that claims to have high standards. I wish I could do more than write a review. Contact the local news maybe. That poor girl. I hope her parents did not buy a car from this unethical bunch of people. I see this isn't his first time being accused of immoral behavior and he has a criminal reord. My question is why does a dealership keep a man like this in his employment. The other man is just as bad. Shame on Veteran's Ford!
Put them to the test. And they passed!!! – Was a first time customer of Veterans Ford when I went in for a simple oil change. I will definetly be back. I saw that they advertised about a multi-point inspection which I had called about ahead of time to see what it involved and was told over the phone with no problem along with a round about time that i could expect to wait for service to be completed. Ok so I pull in and was greeted within a couple seconds by what I learned was a concierge and not too far behind came a service rep that greeted me as well. Before I came into Veterans Ford I knew that my brakes were starting to have a little of a grumble when stopping. Figured I would put them to the test on there multi-point being that it involved brake inspection. As I waited in there waiting area sipping on the coffee that they had provided watching the morning shows in walked the service rep and let me know that the mechanic was in the middle of my oil change and that there was a couple things that he wanted to bring to my attention. First thing was that the mechanic noticed the brakes starting to grind when he moved the vehicle and let me know that I had needed a brake servicing. I didn't have to hear anything past that!!! I was delighted!!! There was also a couple other minor things also that I might want to take care of also. I agreed to those services and was let know about how long it would be was told that they had a shuttle service if I would like to be brought home, work or grab something to eat. Took service rep up on that offer for a shuttle ride. Got a call a couple minutes before the time that the service rep said vehicle would be ready and I called the shuttle and was brought back to the dealer with no problem. Rep went over the multi-point inspection sheet and even enrolled me in a rewards program that i get so much percent i spend that can be used on my next visit and every fifth oil change is free. I will definetly be back.
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