Metairie >Auto Dealers > Veterans Ford
3724 Veterans Memorial Blvd, Metairie, LA | Directions 7000230.005293 -90.196681
Sales 9:00 am- 7:00pm M-F 9am-6pm Sat
Service 7am-6pm M-F 7am-3pm Sat
I will be back!!! Great service & people. – I have a Ford F-150 Harley Davidson 2002, I have brought it to Veterans Ford to do all preventive maintaince work and I have always had great service and good experiances. I will use them again and again. My truck runs purrrrfect at 100,000+ miles.
Worst of the Worst!!! Never Again!!! – I bought a car knowing I would be able to pay it off in the next couple of weeks. They treated me like I would steal the car, made me pay 9 grand for a down payment and sold me the car at 23.99 % interest. Not to mention they wanted to put LoJack in it so they could track me down when I could not make the payments LMAO. So it cost me 560 a month to borrow $12,900 dollars from Ford. Not to mention I bought a Toyota Tundra. I will never go back. Screw lo jack and screw Veterans Ford. Ford is a shitty brand anyways. I would not have even went to them if the truck i wanted was not for sale there. I would feel sorry for the people they do that to who couldn't pay the car off because they take your 9 grand and take the car make 10 grand off the car buy reselling it and put you in debt for the remainder of the balance of the loan. Such arrogant a holes! And they act like they are doing you a favor. In todays economy you would think that they would appreciate my business. And Robert Wiener is a DB! And he has a lot of nerve giving his own dealership a five star review. Not to mention he came in when I was there he came up and interrupted me and just to ask the associate what he been up to and shoot the shit...he didn't say not one word to me. I had just spent $25,000 cash money and he didn't say not one word to me. This whole situation was the most stressful car buying experience of my life.
Update-Also, after carefully reading my purchase agreement that I should have read very carefully before I signed it (which is totally my mistake) I realized that they lied to me big time. They had me purchase their warranty agreement and several other things I should not have needed and told me the reason was that Ford Motor Credit required it. Dwayne lied. Wayne (The sales manager) lied. Tony lied. These guys will sweet talk you to death and in the end you will be screwed. IF YOU BUY A CAR FROM THIS DEALER YOU DESERVE EVERYTHING THEY DO TO YOU. NOT TO MENTION ITS BEEN TWO WEEKS AND THEY CASHED MY CHECK AND STILL WILL NOT GIVE ME MY SIXTY DAY TAG SO I CAN BE LEGAL. THEY ARE LOWLIFE A HOLES WHO ARE LOOKING TO SCREW ANY AND EVERYONE. ESPECIALLY THOSE WHO ARE NEW TO BUYING A CAR. ALL THEY CARE ABOUT IS THEIR BOTTOM LINE OF COURSE. TO GIVE THEM CREDIT I WOULD EXPECT NOTHING LESS FROM A CAR SALESMAN BUT THESE GUYS ARE THE WORST OF THE WORST!! IF YOU ARE SMART TAKE MY ADVICE AND STAY AWAY FROM THESE PRICKS! I WISH I WOULD HAVE READ ALL THE REVIEWS BELOW ME BEFORE I MADE THE HUGE MISTAKE OF BUYING A CAR FROM VETERANS "WE WILL PUT IT IN SIDEWAYS WITHOUT THE COURTESY OF EVEN A REACH AROUND" FORD!!!!
Update 11-1-10 After telling me they could not hold my check for 1 week they called me on Nov 1st and told me that they still had not submitted the finance paperwork to ford motor credit. This turned out to be a good thing because they wanted me to come back up there (3 weeks later) and redo all my paperwork and pay cash since my funds were now available. They can't hold my check but they can hold the financial paperwork. I will never never never never never go back. By the way I over paid for the car by thirty dollars and they told me they had me a check waiting, when I arrived for the umpteenth time they made me resign all of my paperwork AGAIN, for the third time....lol Wow. Not to mention they gave me no check for my over payment. They can f'n keep the thirty I would rather them keep it then me ever pull into there parking lot again.
horrible service dept – So I called the dealership to order a part for my car and instead the conversation turned into an argument with the most disgruntled service dude in perhaps the history of Ford Stealerships. I find it highly unusual that a service guy would be so willing to dismiss a customer's questions and become highly argumentative over being asked to do his job. Perhaps this is the norm there but I have never been spoken to like that by anybody. Nothing I could have said would have ever merited his response. All i wanted to know was a price, to find out if my part was still on back order, and an estimated repair time for my car. Instead I got an earful about how i'm wasting his time by not bringing my vehicle into them to diagnose @ $95 (and a two hour round trip for me to not even get my car fixed because all I needed to know is if the part was still on back order) because he quote " wouldn't waste the time of his parts department to look up an item that he doesn't know that I need." Well I'm fairly certain that i need a seat since i spent 3,000 miles sitting on the floor and I have paperwork from another ford dealer (whom couldn't get the part before I had to return from my vacation) stating the issue. The conversation ended with him screaming like a little girl and me taking my business elsewhere. On a side note the last time i had my vehicle serviced there they tried to get me to buy a new battery even though mine was almost new and tested out to be in perfect condition, and they also told me i needed my rotors machined instead of actually fixing a brake pad clip that was falling off. Good luck with these guys.
Pride in quality work – As the owner of Veterans Ford, let me say that I am very proud of our staff and their efforts to deliver quality service and high customer satisfaction. Our technicians undergo extensive training - including ASE and Ford certifications - and are some of the best in the business. Our sales staff is highly knowledgeable, very personable and will not be undersold on any deal. In the event that any customer is ever not fully satisfied, I am personally available to discuss any concern.
Owner - Veterans Ford
Great service on my truck – My truck just made 92,000 miles, so I brought it in for complete service before it gets to the big 100k mark. They did everything from brakes, to transmission, to spark plugs, and everything in between. My truck drives a whole lot better now and my gas mileage has improved. They probably added an extra year of life to my truck.
Great Paint Work!!!!!!!! – I brought them my 03 silverado that is my baby. I wanted to get the whole truck repainted. The guys in the paint shop did a very very good job that I was more than happy with. It didnt take them as long as I thought it would. If I ever have anything that I need painted I will go back to them!!!!!!!
Great body shop repairs – I wrecked my vehicle with over 8,000 dollars in damage and it was repaired in a very timly manner. I would highly recommend them to anyone.
Excellant Service First Class – While traveling from Baton Rouge my Ford Escape broke down on me. I called Veterans Ford Service Department and was helped by a very delightful lady. She had my vehicle towed in and sent a shuttle vehicle to pick me up and bring me to their dealership. My escape was repaired in a timely manner and I was on my way back to my afternoon appointment in Baton Rouge. The fuel pump was replaced and I was charged a very resonable price. Great People!
Not reputable – My son took car in for service and paid $1K in labor to fix sunroof. Used car for personal use and put 200 miles on car. Left garbage in interior and lost car registration. Will not return call to settle dispute.
Go somewhere else! – Don't even bother with these people. I brought in my 2002 Ford Explorer because the vehicle wouldn't start. They called me to tell me that I have other problems. I okay fixing the problems they told me about and think that maybe I'm going to get a working vehicle back. No such luck. I pay the bill, and hop in the car. Driving off the lot, my car is making funny (weird, not ha ha) noises. I call and ask if there are any openings to bring it in and, as proved to be the norm, I don't get a call back. When I finally just bring it in I get a call saying there are other problems. Nevermind the fact they supposedly fixed the problem. Now they want to tell me the problem is coming from brand new problems. Conveniently all coming from places their mechanics poked around.
Here I am, over a week without my vehicle and when I go in getting stories about weak spots appearing when an initial weak spot is fixed. As I told the representative, I could see it if it happened a week or even a few days after I picked it up. I sure can't understand it just driving off the lot. I was given the number of a manager that was supposed to be able to help me. I called and had a great conversation with his voicemail. I guess he must really be as busy as the rep said, because I have yet to hear back from him.
The only reason I'm giving them one star is because this doesn't permit no or negative stars.
Save yourself a lot of money, and I do mean a lot. Right now I'm out several grand, my car, and listening to how much more it will take to solve the first set of problems.
The funniest part is that the problem I left the place with involved my brakes. Yeah. Seems at any given moment my brakes can seize up which is, to say the least, hazardous to my health. Nothing like going from benign problems to my life now being in danger.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Veterans Ford on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.