Raleigh >Tailors & Alterations >
Tailors >Lulu Tailor
10930 Raven Rdg Rd Ste 107, Raleigh, NC | Directions 2761435.907117 -78.590109
Very good service and quality. Thank you for saving my daughter's Prom dress!highly recommended!
Went there a few months ago, didn't like it. But last week, I need something done in a rush, and they're the closest tailor shop available, so I had to go there. Seems like they got a new managing style or something, the quality of service and the alteration is definitely improved big time.
Got a pair of dress pants from brooks brothers when they are on sale, even though it s one size too big (I m in college, I have too many options). Brought it in, and got it the next day, pretty good service, the dude works at the front desk is pretty chill.
Brought my daughter there to stitch her girl scout logos and whatnot on her shirt, It was done in a few minutes while I waited. Now my wife goes there whenever we need something to be done.
I took my husband's suit there to make it bigger since he stacked on some weigh during the summer, and they did a beautiful job, like the original work.
Excellent service!very nice people!they did an excellent job. I find my tailor now~
I been alteration in that store for two years,Their work is very beautiful,I highly recommend them.
I wanted to like Lulu's, but they failed repeatedly – Be warned - this is a long story of woe that you need to read before you go to Lulu's Tailorshopp. I brought an expensive ($100) pair of dress pants in for a hem with cuffs and when I picked them up they were too short and the stitching quality wasn't up to what it should have been (The thread was falling out of the stitches and the quality was sub par). I showed the woman at the shop and she said, "No worry, we fix, come back on Tuesday." I came back on Tuesday and they fixed the stitching, but did not lengthen the pants. She said, you did not ask for the pants to be lengthened and if you ask again I can not do it for free. Also, I would lose the cuff as there was not enough material to lengthen the pants left with a cuff, come back in a week. I went back in a week and again the stitching was coming out and the pants had holes in them where the cuff were - which is unacceptable on a $100 pair of pants - the person should have told me about this and I would not have done anything, other than take the pants to another shop. This situation was getting frustrating to say the least and I just wanted my pants hemmed correctly at this point. I asked for the manager's phone number and was given the owner's number and I called her. She said she would meet me in a day at the shop and would check what was going on that night and call me back. I did not receive a phone call that night. I showed up at the shop and nothing was done to my pants. The holes were still there and the person at the shop that I originally dropped the pants off to was insulting, she asked me if the pants were used as they had wear on them. I was shocked to say the least after the last few weeks. I called the owner again and she said that they would fix the holes by making a "fake cuff". At this point I just wanted a replacement pair of pants and my money back for my alteration. I said, ok, make a fake cuff, but if this isn't correct, then I want my money back and a replacement pair of pants. After ten minutes of back and forth she agreed. She told me to show up at the shop that day at 5:00pm when she could be there and they would be ready. I showed up at 5:10pm and the pants were not ready, she said that they were being hand sewn and I should wait another ten minutes and they would be done. Fast forward another hour and she presented the pants to me with the "fake cuff' To be honest, I was shocked and horrified, my $100 pair of dress pants had a 1.5inch fake cuff that looked like they sewed a line across the pants to cover the holes up. I told the owner that this was unacceptable and as agreed to I wanted to replace the pants and receive a refund of the fee for the hem. She asked me to provide a receipt for the pants which I did yesterday along with a note to call me and I have not heard from the owner yet. So far, I have spent over four hours of my time and a few gallons of gas driving back and forth to Lulu Tailors and can't get satisfaction. I would strongly suggest that you stay away from Lulu's Tailorshop in Falls Village.
They doubled their quoted price – I took in some pants to be taken in and hemmed. I was quoted $15. I came back to pick them up and the price had almost DOUBLED to $28! She was non-compromising even though I felt it was fair to honor her employee's quote. I then offered $20 to meet in the middle but she refused. She said if I wanted to pay the half of the higher price, then she would rip out half of the stitches! I would never go there again.
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