Raleigh >Special Trade Contractors > Rising Sun Pools & Spas
6250 Plantation Center Dr # S101, Raleigh, NC | Directions 2761635.872490 -78.582837
This pool project was four years in the planning. Josh was very thorough when providing us with accurate cost of concrete, electrical and pool installation. Both Josh and Jon have been very responsive which goes a long way in making the customer feel comfortable, especially with project of this size and cost. I want to extend to you and your employees a heartfelt thank you for going out of your way to help ease my frustration, and get the project that much closer to completion. Thank you for your time and patience. We will definitely recommend Rising Sun to anyone planning a pool.
Rising Sun Pools’ service has been great! We are happy that we contracted with them to build our pool. If problems should arise in the future, we will certainly contact them. Also, I would like to say a special thank you for the beautiful flower arrangement they sent to us. We were not expecting that, but sure did enjoy them for quite a while.
Again, thanks for being such a wonderful company to work with. No regrets!!!
Pete came out this morning to inspect the pool at the home we’re purchasing. Rising Sun Pools has been great to deal with over the phone and email. The real test is, however, how their employees interact with the customers’ in the coustomers’ home, back yard and pool deck.
Pete took the time to explain why some things can wait and others need to be fixed right now. To a new home and pool owner, Pete taking his time and walking through what the pool was doing and not doing – and what would need attention and fixing was just outstanding.
Buying a home is a tremendous process and a pool ceritanly adds to the stress inintally. Rising Sun Pools and Pete did a great job and we will ceritanly be calling on you and your services again.
We are business owners as well and appreciate Rising Sun Pools' excellent service and professionalism. First, can we tell you that we were blown-away when we received the gorgeous flower arrangement? Sounds corny, but we got the warm/fuzzy's, big time! We have been thoroughly pleased with the entire construction process (other than the rainy summer that equated to many delays) and more specifically your team. From meeting Gerry S. at the home show and our first meeting with Josh G. back in March and Jon P., Kevin (Uncle) to Kevin P., Kyle, Jason in Pool Care. You have assembled and unbelievable team! And... we must mention Darren Hilyer, Capital City Curb & Gutter and his team. Darren and his guys were professional and very accommodating! We truly believe that our backyard paradise wouldn't look as good as it does if it weren't for Darren's experience, advice & expertise! Tom Harte, Harte Electric & Cary ("our" electrician now) were also great to work with as well. We have gained friendships throughout the process. Only regret so far is that we did not build the pool years earlier.
I just felt the need to write you an e-mail to say that I think your company is incredible. We bought our pool from Rising Sun in 1999 and have enjoyed it ever since. The pool was built to last and we have had only to do some minor maintenance here and there. Not only that, but when there is some small problem, your service techs are out right away to fix the problem as quickly and as inexpensively as possible. Your service techs are simply the best. I have never dealt with any company that has the level of customer service and customer satisfaction as Rising Sun Pools. Your staff has always been helpful and extremely courteous and you make a great product that you stand behind. Anyone who buys a pool anywhere else is out of their mind.
Great Service – I have been coming to Rising Sun Pools for about a year now and everytime I come into any of the the three stores I am always greated with a freindly smile and a warm welcome. I come to the Garner location all the time and I love how knowledgeable everyone is and how everyone is willing to explain stuff in detail to me.
Thanks so much for sending the pictures, the store credit and for fixing the filter.
You all have been more than generous. We had such a great pool building experience with Rising Son and we are most thankful.
Please feel free to send any prospective customers our way. We are happy to share our experiences and showcase the great job.
Donna and Frank
superior knowledge – Superior pool knowledge and service than any other competitor in the local vicinity. I dropped in without notice to discuss my pool problems I was having due to a competitor's installers. The General Manager Scot was very friendly and honest with my situation. He shared his knowledge and gave me the name and number of his Installer whom he has used for 13 yrs.
Remember one thing folks, the pool is only part of the purchase, go with a company that uses good Installers!!!
Their inventory is huge and they're family owned and operated in 3 locations in the Triangle.
GREAT EXPERIENCE – I recieved your phone call the other day regading my feedback on my experience with your company. Here it is:
1) Your people. Every person we dealt with was an absolute pleasure. All had genuine smiles and appeared to enjoy their work. Vinny is a wealth of knowledge on pool chemistry & filtration, and Josh is a superb salesman. He was able to help us figure out exactly what we wanted in our pool and then translated that to the rest of the team for a beautiful end result. Both are a valuable asset to your organization.
2) All of our calls & emails were returned promptly. A huge plus !
3) Each step of the process was thoroughly explained....especially the 'ugly' phase after installation / before concrete.
4) The final product is beautiful and we couldn't be happier with the pool. Vinny's (or was it Josh's?) reccomendation of cutting off the tile border on the river pebble liner worked out especially well. I actually had a few people ask if it was concrete or gunite.
All and all, we had a great experience, and have not hesitated to reccomend your company to our neighbors, several of which have seen our pool and decided to 'take the plunge' themselves.
Thanks again for everything!
July 11, 2011
I refer Rising Sun to everyone thinking about a pool – I wanted an inground pool, had gone to the 3 largest pool dealers for information, quotes and design. decided to go to a local brother operation in order to help our community..however at the last moment they backed out because of some issues with them. So I contacted Josh at rising and after speaking with Mike and Tara, they picked up where the other pool place left off, with a better design and more options. They came in and did a wonderful job installing the pool and we love our pool. We have had it for 2 full seasons and have always found rising sun and their employees to be very helpful. I can't praise Sadie at the garner location enough, she knows you when you walk in and has everything ready for you and then will call to follow up that it worked. Well Done Rising Sun, keep it up!
August 18, 2010
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