Raleigh >Heating & Air Conditioning > Leonard Mario Ofc
511 Barksdale Dr, Raleigh, NC | Directions 2760435.802943 -78.611429
Neighborhoods: Woodcrest, East
Lowest level of professionalism – My wife and I had a terrible experience with Woodcrest Heating and their technician/owner, Mario. In short, we went 32 days without heat in December and January due to the company's incompetence and unprofessional behavior. This included misdiagnosis of the problem 3 separate times, claims of forgetting to bring "the right tools" with them, claims our home warranty company had held up the process (untrue), claims that the part that they needed was hard to find (untrue), and most troubling, repeated false promises about plans to send workers to our home to fix the problem and failure to return calls or keep us appraised of what was going on. Over the course of the entire period, I'd estimate that we left somewhere around 15 messages over 32 days; I think that calls were returned twice over that period. We largely had to simply sit and wait in the cold for them to surface while taking off days from work to run a small personal heater so the pipes and our dogs wouldn't freeze. Ultimately, work was finally completed after we threatened seeking legal help or calling the local news team. In completing their work, the problem was still not fixed, and they indicated that a power vent was now the culprit. A separate technician called in to address that issue found that the part was completely fine although it appeared that someone had both turned off the power to the unit and adjusted it such that it didn't work. We found the exterior hood laying in the grass with the screws tossed aside. Absolutely the worst customer service and lowest degree of professionalism that I have ever experienced.
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