Durham >> Benjamin Franklin Plumbing
636 Foster St, Durham, NC | Directions 2770136.003450 -78.901404
Neighborhoods: Central Park, Downtown
misleading, too much $ – Ben Franklin and Acme work for One Hour plumbing air conditioner ,a large company with no care for you or your money. Did not get the qoute before work was done and then got a billing statement for about twice the money it should have been. Do your self a favor and look elsewhere from these '3' companies.
cold hearted money grubbers – Sold grandma a $483 job that others quoted for $128. When I spoke to their GM he said "she called me". I am usually very pro business but these folks give hard working honest businesses a bad rap. I have done the same job they did for grandma and the part was $20, they charged her $384 for the same part! I hope the old saying what goes around comes around, comes to them!
Nice workers, but outrageous quote – I had an estimate for some gas plumbing which seemed very high. I had a second estimate from the PSNC gas company which was about 3x less than Benjamin Franklin Plumbing. PSNC came out the next day and installed a new gas connection for less than their estimated cost and approximately $535 less than the quote from Benjamin Franklin Plumbing. While the workers were nice, they were definitely trying to take advantage of someone who needed a little work done.
No follow through, bad advice – I called this business for a plumbing problem. They dispatched a plumber pretty quickly, but in assessing the problem, he was very hesitant and unsure. Ultimately, he recommended a very costly repair, explaining that it was the only type of repair he'd be willing to do based on the company's 2 year service warranty.
This seemed reasonable, yet he never called me back with an estimate. After collecting other estimates, I called them back and explained I never received an estimate. The dispatcher said the particular plumber would call me right back. He never did.
Ultimately, I went with a local plumbing and heating company that's been in business in Durham for years and had a much better experience. The plumber with this other company - Brown Brothers - was much more knowledgeable and was able to fix the problem for hundreds of dollars less than what Ben Franklin said would be the case (again, I didn't receive an actual estimate, but was told it would be "several hundred dollars"). I don't recommend Ben Franklin. Great statesman, lousy plumbing company.
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