Durham >Jared - Galleria of Jewelry
6813 Fayetteville Rd Suite 104, Renaissance Center @ Southpoint, Durham, NC | Directions 2771335.90459771454334 -78.9379571378231
M-Sa 10am-9pm, Su Closed
Defect Products, Horrible Customer Service! – Do not shop here!!! I purchased a nice men's bracelet for $150. Description: Stainless Steel & 14K Yellow Gold. The bracelet was well taken care of and only worn occasionally. On several of the links the gold plating started to peel up. I brought the bracelet back to the store, the store needed to send it to their home office. After 4 weeks they responded that they couldn't do anything and told me to pick the bracelet up. I called the customer affairs group to escalate further and they said they couldn't do anything as it's not under warranty. The store manager recommended I take it to a jewelry smith and MAYBE they could fix it! They wouldn't extend a store credit or any type of replacement to me. The bracelet is clearly faulty yet they still sell it on their website. I'm sure I am not the first customer to complain about this bracelet. The reason I purchased from Jared was I thought they had a good reputation. Not only is their product defect but their service is as well! I spent $150 on a bracelet that looks horrible now at a store that doesn't respect their products or their customers! This experience has been frustrating and disappointing. It's also embarrassing to give a gift to a loved one that you think is good quality for a special occasion and have it fall apart.
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