Metairie >Health & Medical Services >
Doctors >Jefferson Psychiatric Associates
3340 Severn Ave, Metairie, LA | Directions 70002-740930.010187 -90.159285
Great Doctor; Awful, Just Terrible Staff – So, my experience with one of the physicians at JPA was exceptional. He was just an all around good doctor and I was a pleased patient. It would've been a perfect situation if I didn't have to deal with the staff.
Where to begin? With their rudeness, incompetency, or apathy? I know their jobs can't be easy or even pleasant, but part of their job is to be of service and courteous to patients. I never felt that they met this simple requirement.
Case in point: I received a bill for $75 today for a late cancellation of an appointment with my doctor. The cancellation happened early last month when it was made clear to me that I simply could not leave work to attend the appointment and still keep my job. Also, I'd been under severe financial strain and couldn't even make the co-pay at the time.
I explained all of this to a staff member who could not care less. She essentially told me the rules are the rules- no exceptions. A late fee would be applied. I'm usually pretty understanding of hard line rules like this and the reasons for them, but this was just so wrong. I couldn't bring myself to reschedule the appointment.
So, I'm stuck with a bill for $75 and having to find a new doctor because there's just no way I'll ever set foot in that office again. I now have money again for doctor visits. I'm both pleased and disappointed that I'll have to take my business (and insurance) elsewhere.
Good Drs, Terrible Staff – I've been going to this location for 5 years now. I'm very satisfied with the service I've received from the doctor, and my appointments are always on time, which is great. Unfortunately, I have decided to stop going to this location because there is too many office staff, none of which are knowledgable. Good luck trying to get them to return a phone call relating to a billing question. The voicemail is rude, and they never call back. It is the most frustrating process. So unfortunately, the good doctors are not worth the constant headaches of the incompetent staff.
Excellent Dr. experience every time I've been there – Every time Ive been to this practice the experience has been very relaxed, friendly and professonal. The doctors are awesome and the office staff friendly and professional. The only drama I've seen is when firing patients who didn't pay their bill after multiple warnings or who are non complient.
Good practice, with an easy location to access from the New Orleans area.
Compuer systems may need to be upgraded. Also charges can vary. Overall a good practice.
Quiet and Easy Dr. Experience – The Dr.'s are very good, although fairly inexperienced on a couple counts. However, this mostly shows up in there knowledge of treatments where they are more up to date on new techniques. The girls at the front desk are useless and should have been fired yesterday.
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