2132 Ayrsley Town Blvd Ste D, Charlotte, SC | Directions 2827335.138605 -80.934848
Food is great, I love the wings and I love the all you eat special. That is not why I am giving this a poor review. If you plan to go with a party of more than 4 during a weekday Lunch, don't except to come back within an hour.
The place is NEVER busy during the week during lunch hour but EVERY time I have we are always late, the last 3 times actually. Normally, our group of 6 or more can order, get our second batch and be out the door in time and only be 10 minutes late back from lunch. Today was horrible! We were close to 25 minutes late and we only work about 5 mins from this place. We had 6 people, 4 of which did the all you can eat special. It was around 11:50 when we sat down we didn't get our food until 12:25. We all knew we were going to eat the second batch and ordered it right when we got our order. By the time we got our second batch we needed to go because it was already pass our lunch hour time at 12:40. We asked our checks, and by the time the waitress got back with the checks, most of us still had the second batch to finish so we asked for boxes. Normally, we understand they don't give boxes out for the wing special; THIS should have been an exception. To take over 25 minutes to get our food, which if we had the time to eat wouldn't have been a problem, but to give us grief during a NON busy lunch crowd,(We counted less than 10 tables in the entire place) is ridiculous. The manager should have allowed the waitress to give us the boxes. She even had them and it was sort of psych out when she came around the corner with them and then didn't give them to us telling us the manager said she couldn't. The manager should of came over and said sometime and not the waitress. Our group doesn't take advantage. And there have been times I have left wings because I couldn't finish everything because I know not to ask, but really whatever happened the Customer service? Would it have been to much trouble to just say, "Sorry for how long everything took. I know you guys are on lunch hour. Normally we don't do this but because you are returning customers, here are some boxes this time." I am very annoyed. I shouldn't have to shovel my food and frankly will think twice before I return to the Ayrsley Wild Wing Café.
Horrible service -- not worth the trouble! – Service is horribly bad. Waiters either ignore you or cop an attitude...as if it's some kind of honor to be eating there.
No thanks. Don't waste your time. There are plenty of other sports bars and BBQ joints. Be good to yourself and avoid this one!!
Poor Management and Customers get ripped off..... – Been to the Arsley Wild Wing cafe location a handful of times and never had an issue other than slow customer service which unfortunately is a standard in the industry when your staff is college and high school age.
Recently gone for some drinks with a few fellow colleagues from work for happy hour. When it came to get our checks they had all 4 of our checks incorrect (wrong choice of beers and prices) and one of them even had 5 extra beers charged to it. When we approached them about the 5 extra beers being on the check they quickly said, "Oh, well it was shift change and because of 3-4 bartenders giving you drinks it must have accidentally happened and we can remove 2 beers only. So we still got charged for 3 beers that nobody got or drank. Spoke to a supervisor/manager that clearly was uneducated and clueless of how to problem solve. All he could say was it seems correct to me based on how long you were here even though every else's check was accurate in the # of beers, just not accurate in the actual beer of choice. Asked to speak to somebody else that hopefully would have some management experience as well as common sense, however that doesn't exist in this establishment. He said, "the next time we come in to let him know and he will hook us up with our drinks." Yeah, like if we come in 2 weeks from now or a month, this guy will remember us. An educated or experienced management staff would have either corrected the error or at the very least given a gift card for the $10-$12 over charge. Not at this place unfortunately.
This management staff doesn't understand business and the importance to customer service. I have no problem with mistakes being made on a bill, however I expect the mistakes to be rectified and when the solution is not equal or better to the problem that is when things become an issue.
Since this incident I have spoken to other friends and previous customers of Wild Wing cafe in Arsley to get their opinions on their experience. Shockingly, I found the majority of these people all said that they also have had very poor customer service experiences and also been overcharged on their checks as well. When asked if they knew the individual that overcharged them, they all stated what seems to be the same individual. White male bartender, dirty blonde hair that is sort of spiked up and about 6'1 in height. This is the same guy that is suppose to be a manager/supervisor I spoke with and was absolutely clueless.
If you choose to dine/drink at this establishment in Arsley, please keep track of everything you order and if necessary ask for a new receipt after each drink to be sure it is correct. It's a shame that some poor staffing can ruin this establishment because they actually do have very quality wings, however I would recommend to go to Wing King 2 miles down S. Tryon to get just as quality of wings and much better customer service and staff.
Maybe for takeout – My sister and I wanted wings and decided to go to Wild Wing. I had ordered takeout wings from them when they first opened and they were good and had a lot of variety, but had not been back since we do not live in that area. We walked in and stood at the hostess stand for 5-6 minutes, about 4 different waitresses walked by and totally ignored us. No "Someone will be right with you,", no eye contact, nothing! And it was about 1pm on Sunday and the place was almost empty, we had so much time to stand there and look around. I only saw 4 tables of customers and about 3 customers sitting at the bar. You can only stand around for so long before feeling dumb and like they did not want our business. So, we left and saw a sign for Salsa's, they had opened up in the same shopping ctr. We accidentally walked in the BACK DOOR, and were seated RIGHT AWAY...what a contrast. SO, maybe manners do not matter if you are just picking up take out, but I will satisfy my wing craving elsewhere.
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