14835 Ballantyne Village Way, Suite 120, Charlotte, NC | Directions 2827735.052597 -80.851501
M-F: 10:00 to 5:00, Sat: 11-4
Neighborhoods: Ballantyne West
I have purchased many items from Brock. I have always had a sensational experience with him and his staff. His service is top shelf, his taste are impeccable. I plan on renovating a room soon and will definitely use Brock. Visit his store for the best of Charlotte. C Whitley
Suspicion confirmed, Brock's in denial. – After having a somewhat frustrating experience in your store I went online to see what others have said about it before venting. While I don't know this other user "AEGS", it sure feels good knowing my suspicions were correct about your operation. Without knowing the specifics, I think the person's complaint was that your staff wasn't trained well enough to know to simply refer to the manufacturer's care instructions, because if they had done so your customer would never have been told to call Fiber Services in the first place. That's the point and you miss it completely with your response. Funny, same problem I had. To make matters worse, it also sounds like you did a (sarcasm on) wonderful job working with AEGS (sarcasm off) after contributing to the problem. Perhaps admitting your mistake and facilitating a new piece would have been better than pushing Fiber Services off on another retailer. Real classy. My suspicions are confirmed. Take it elsewhere folks. And by the way Brock, don't give yourself 5 stars in a response to an angry customer - it reeks of a used car salesman.
Great Reputation is Deserved – I recently redid a room in my house. I went to Brock Moran for area rugs. Everything in the store is perfectly merchandised. They had a huge selection of rug samples to look at and I found the perfect sisal rug in grey tones.
Brock, the owner and designer could not have been more helpful. I needed the rug delivered relatively soon and Brock went out of his way to accommodate my request.
When another local furniture store failed to deliver my sofa, I canceled the order. I ordered another sofa from Brock Moran. The experience was once again exceptional. They kept me well informed as to the progress of my sofa.
Their service has been consistently professional, courteous and attentive. If you're looking for classic, contemporary, beautifully made furniture, Brock Moran is the place to go!
*!* Best Wedding Registry *!* – We registered at Brock Moran Home for my upcoming wedding and I was so pleased with the service I received! They went beyond my expectations in every way.
I found dinnerware that I hadn't seen at other department stores and we were so excited to know that we would have something truly unique.
Our salesperson spent a lot of time getting to know us, our likes and dislikes, and our needs. I felt like she really understood us. She advised us on table linens, flatware and crystal. You name it, we went down a thorough checklist! We decided on a more contemporary Bernardaud pattern that works with my family's heirloom china.
We created a registry that I think will be a lasting part of our lives. Our wedding is in February and so far I've heard good things from our guests about purchasing gifts for us online and in the store.
I wouldn't recommend registering at any other store in Charlotte!
Incredible Store! – Not just the best furniture, the best of everything! The most beautiful items of their kind available in one store. I love the tabletop space too! We’re lucky to have such a lovely establishment in Charlotte.
Owner response to reviewer AEGS – As the owner of Brock Moran Home, I take great pride in delivering the best customer service possible to our clients. When a client has an unfortunate experience such as the one described in the negative review by AEGS, it takes time and several apologies to make things right again.
We did not expect the application of scotch guard to alter the appearance of the leather ottoman. Our supplier, Fiber Services, who provides the scotch guard protection, assured us the ottoman could be protected. Fiber Services are experts in the treatment of fabrics and leathers, and we asked them to research the issue and assist us in resolving this matter.
Fiber Service’s response: "As the vendor who treated this ottoman purchased from Brock Moran Home, we replaced the ottoman nearly a year ago at NO COST to the customer and feel she is now happy with her purchase of this high-end ottoman. We continue to have a great working relationship with Brock Moran Home, as satisfying many customers with stain protection in the Carolinas for over 29 years."
We are grateful that Fiber Services responded positively by replacing the ottoman at no cost to this customer. We are sincerely sorry Amy had a negative experience in our store and have taken steps to ensure this does not happen again.
President, Brock Moran Home
“Voted Best Furniture in Charlotte” Charlotte Magazine 2010
Note: City Search only allows up to 500 letters when commenting on a review, thereby requiring a response to be entered via another review.
DO NOT PATRONIZE THIS STORE! – If I could give this store no stars based on its customer service, I would. While Brock Moran does carry beautiful and chic home furnishings, the customer service could not be worse. You can find every line they carry elsewhere in Charlotte (i.e. Traditions, Mrs. Howard, Circa) and you will no doubt be far happier dealing with these stores instead.
The employees at Brock Moran act as if they have very little interest in helping, even when you are the only customer in the store, which is almost always the case. My husband and I originally went in to inquire about custom ordering a sofa and rather than act remotely interested in helping, the associate kept trying to push us to buy a sale sofa on the floor despite the many concerns that we expressed about it. This should have been a good indication of what was to come.
We did end up buying another piece of furniture from the store b/c we loved the look of it so much. Per their strong recommendation, we had the furniture Scotchguarded by the company they referred us to. The treatment ruined our piece of furniture, turning what was once a gorgeous ivory leather piece yellow.
When we called Brock Moran to tell them what had happened they took absolutely no responsibility for the mishap, despite having specifically referred us to this vendor and having told us to treat the piece. We did some research and came to find out from the manufacturer that this leather was never supposed to have been treated (per clear instructions from the manufacturer) and the associate at Brock Moran never told us that. When you sell a line of furniture in your shop, isn't it your responsibility to be knowledgeable about said product and perhaps even provide care instructions before the customer leaves? After learning of this HUGE oversight on their part, we called Brock Moran and the owner repeatedly avoided our calls and refused to return our calls or respond to our messages.
They never took responsibility for the damage and placed all of the blame squarely on the shoulders of the company that had treated the piece. It would probably behoove Brock Moran to train its employees and ensure that they are knowledgeable about the furniture they sell. If you are going to offer custom upholstery, you should know whether it can or cannot be Scotchguarded. They could not have handled the situation more poorly and we ended up having to use another store in town to replace the piece of furniture. I strongly recommend avoiding this place at all cost and instead giving your business to one of the many other stores in town that carry the same things and actually know their products!!!
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