4800 Old Seward Hwy, Anchorage, AK | Directions 9950361.176868 -149.869336
Monday through Friday
The loaner car!! Seeing the friendly, yet overworked staff again. Shanie, Brandon, Roy, and Heather did their best to make being without my car AGAIN, as pleasant as possible. Not putting me in a Mazda was nice!!
Staff was friendly and professional. Very polite. No intercoms either which is nice-Everyone looked pulled together and professional. The service desk was very friendly and on top of the paperwork- everything was done on time. The mechanics looked professional and pulled together. I could see into the shop. It was clean and tidy. I liked being able to see the technians working on the vehicles. I knew my vehicle was being treated with care. The service shuttle driver was also very friendly and professional. I didn't have to wait to be driven to work. It was very fast. I love love love my Volvo. . The service I received from the dealership is everything I would expect from a Volvo shop.
The customer service staff there is great and friendly. Level of communication was awesome and the people were very nice. Professional and friendly. Serviced car timely.
Shanie was particularly helpful and personalable as as accommodating. We were very impressed and pleased with the fact that Continental was flexible with us regarding our appointment time and kept their promis of the appointment when we arrived and our service was completed in a very timeley manner. This is the first Volvo my wife and I have purchased and if this experience represents what we can expect in the future we both feel confident that we made the right decision.
Joe made the whole process of buying a car seamless; Joe did a great job, was patient and totally efficient.
Shanie goes out of her wway to assist. She is professional, courteous and responsive. Everyone is very friendly and helpful!
Purchased a Suzuki this summer and am really enjoying the car. The sales process is pretty easy without a lot of go-between. I've purchased six or so Mazda's from Continental so I know what to expect. I've had times where I wasn't happy with the Service department but they've really put a lot of effort into improving the experience. No one likes unexpected repairs but Ed and Shayne make the process more tolerable by keeping customers in the know. The prices are in-line with other places. I really like the service department remodel... much easier to get into and out of!
Shanni was extremely helpful. She takes good care of me every time I have to get anything done at volvo.
Shanny the service advisor has exceptional customer service skills and is always a delight to work with.
The service is thorough and records are kept on the vehicles work over time which is helpful. I find that each aspect of the service is discussed with the customer, and all questions are answered as needed which is appreciated.I worked with Shannie and I think she does an excellent job with customer service in mind.
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