12831 Jefferson Ave, Newport News, VA | Directions 2360837.143 -76.52362
M-F 9am-8pm, Sa 9am-6pm, Su Closed
Neighborhoods: Windsor, North
GREAT EXPERIENCE. EVERYONE WAS FRIENDLY AND ACCOMMODATING. WENT BEYOND OUR EXPECTATIONS. WOULD LIKE TO PERSONALLY THANK KHALED, CHAI, RAYDIA AND THOMAS. GREAT JOB EVERYONE. WE WILL ALWAYS BUY FROM CHARLES BARKER.
This was my first time purchasing a Lexus. Our sales associate Laura Carman was courteous and helpful. She was extremely personable. She texted and emailed me to keep me posted during the sale and service of my vehicle. Even though I purchased a "pre-owned" I was treated like I was buying the most expensive car on the lot by both the sales and service depts.
I particularly enjoyed the "laid back" atmosphere of the show room. There were no pressure, one was made to feel welcome and there was a general mood that the customer was part of the family.
Brad Rose was however the primary reason for the excellent rating. His approach was informative, collegial and helpful. Polite and friendly, he is one of the key reasons I would return to this dealership for my car-buying needs in the future.
The overall experience was awesome, friendly staff who worked to get me the exact car I wanted and a deal that was best for me. I was very pleased with the process overall and would most certainly fo business with this dealership again
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