Troy >Pinales Laurel Dvm
no customer service. I brought my cat in for check up , dental cleaning, and full exam. I have never brought my cat to this vet before. I have to say after this visit I will never bring my cat here again. The place is a dump, it smells like wet dogs. The floor was dirty and the 1960 decor may come back in style some day. When I first walked in NO ONE WAS BEHIND THE MAIN DESK. I didn't know that you have to sign in because NO ONE WAS BEHIND THE MAIN DESK. The place was a complete mess. After dropping my cat off I was told to return after 4:00. When I returned at 4:00 NO ONE WAS BEHIND THE MAIN DESK, several people were waiting in line out the door. Several employees shuffling through a stack of papers, but no one even talking to customers. SEVERAL PEOPLE WERE UPSET BECAUSE NO ONE WAS BEHIND THE MAIN DESK. Nobody knew what to do, as employees slowly come strolling in after their "lunch" break. I was directed to walk down a narrow hall to pay my bill, NO FOLLOW UP CARE WAS RECOMMENDED, NOR SUGGESTED. I didn't know if my cat had an infection or not. My cat was never seen by the vet. THIS VET DOES NOT TAKE ANY CREDIT CARDS, I was unaware of this when I picked up my cat because NO ONE WAS BEHIND THE FRONT DESK. The lady who was taking my money was arrogant and rude. I expressed my dissatisfaction with customer service, she didn't want to hear it. She should quit her job because it is a disservice to the customers. I would fire her. The place is a mad house. Please feel free to contact me I would be happy to share how this place is I can be reached at justice_for_us @ yahoo dot com . I hope this place can get it together, they could do so much more business, but they are so disorganized they seem to chase their tails, NO PUN INTENDED. I have to say for service this vet gets a big fat " NOT RECOMMENDED" This vet will be to busy to address this complaint, so I brought my concern here. Good luck folks!
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