615 Chestnut St, Philadelphia, PA | Directions 1910639.949473 -75.152123
Neighborhoods: Center City, Center City East
so disappointed – Although the food was good, the service was horrible. The waiter was grumpy and impatient. We never received refills on our drinks. We asked for more bread and they didn't bring butter along. We asked for a starter to be an entree and he said he couldn't do that. And the only time he actually hung around was when he was waiting for us to pay the check. I think I'll pass there are too many good restaurants around.
WORST SERVICE EVVERRRRR! – I've tried to eat here about five times in the 3 years I've worked a block away. I absolutely hate going to LaScala's. Everytime I hope that just maybe, it isnt as bad as I thought, but no everytime I go its worse that the time before. It's not just me, I work with 40 other people that can say LaScala's service SUCKS! PERIOD. In fact I might have them all write a review so people can read what the service is really like.
First and formost, it always takes forever before your drink and food comes out. I'll have an hour lunch break, and my food arrives 15 minutes before I have to clock back in. So I figured this one time, I'll tell the waitress my lunch break is only 45minutes so I cant wait too long for my lunch. They were not busy, I figured this should be an easy task. She must have forgotten about me because I sat there without even a glass of water for 45minutes. So i got up and went to the register and asked the girl standing there what was going on because I havent even gotten a drink and its been 45 minutes. She had the nerve to tell me to go sit back down with a full out attitude. EXSCUSE ME?! So I called her out on it, and asked for the manager, in which the manager says my food will be right out. Mind you I ordered a chicken ceasar salad.... They bring out a god knows what salad at exactly the 1hr point. So this is when I obviously got upset and the manager says to me oh I'll send you over a new salad. ARGHH!!! I couldnt even eat what they gave me or wait for what I wanted and had to leave in which they still charged me for their mistake! The whole time all three females I had to encounter gave me such attitude I wanted to cry. My favorite was the time where I saw a few of the tables around me get free bread. I asked the waitor if we could have some bread and he says to me we have to pay for it. HA! Are you serious? the jerk was going to charge us for something other waitors was giving free to the customers? Oh and dont be surprised if they jack the price of your food on your bill compared to what it's priced on the menu. They suposidly changed to prices for about a year now yet they still use hand out the old menu.... hmmm false advertisement?? My advise to the workers at LaScala's, if you cant be nice to your customers find a job that isnt customer service related because you all are horrible at your job.
It used to be good – I used to like this place a lot, but the service just isn't what it used to be. I always ordered the same appetizer, on my last visit I did the same and it was served to me differently than usual. The bartender who I had never seen before insisted to me that is how they always had been served. They took them off the bill, but I did not like his insistence at trying to prove me wrong. Food was always just average, but with poor service now too, I've changed my happy hour spot.
Expected OK, Got Great! – We don't get out of the suburbs too often but were going to the Walnut St. Theater and needed someplace close. Read some old reviews and tried to move to another restaurant but they were closed due to a private party. Thank God! The food at La Scala was excellent. There were 4 of us and we had the mussels (excellent red wine sauce), the bruchetta (creative and tasty) and the chopped salad that was HUGE and delicious. I had a special, the Trio Seafood, with abundant scallops, a lobster tail and lobster ravioli. It was wonderful. My tablemates LOVED their dinner. Our waitress was unobtrusive and yes, they did try to remove the plates too soon but we did tell them we were going to the theater. Nice atmosphere. Really a pleasant treat and will absolutely make the long trip into town to eat here again.
Great place to enjoy friends and have a romantic dinner – Staff was wonderful. Food was very delicous and the seating was cozy and intimate.
Great food, not so great service! – Nice decor, mostly good food, but they take the plates away too soon! One person in our party was still chewing and his food was whisked away! My hubby went to the bar for a drink and his desert was take away uneaten. The calamari was way stinky, I couldn't get past the smell to eat it. Everything else was good, especially the chicken cannelloni and chocolate layer cake..The wait staff mixed up all the checks and was kind of slow and bumbling but overall we had a nice time there.
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