3300 Magazine St, New Orleans, LA | Directions 7011529.923288 -90.087839
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: Central City - Garden, East Riverside
Unprofessional – Kelly, the owner and decorator, is not reliable decorating your home. Met with her at my uptown home- she took measurements, copious notes on color and potential fabrics, etc. and then I never heard from her again. Left one message for her and she didn't respond. If she didn't want the job she could have called...I would have totally understood if she had a problem- not enough business ($) for her, she was too busy, or whatever..., but she just never called. It was so bizaree that I decided to look up her reviews on the internet and also told some friends at dinner what had happened. After reading the reviews and getting feedback from a friend of mine at that dinner who had a problem with her curtains and Kelly was mad about having to fix them, I'm so happy Kelly was unprofessional with me so I didn't end up wasting my time and money. There are many great decorators out there and you can still visit Probst &buy great fabrics without having to mess with Kelly.
The only place to go for full service decorating – I have used and recommended Probst since the 80"s. I have always been very pleased with their services.
Recently Kelly helped me with drapes and furnishings for a vacation home. She travelled to the Gulfcoast to see exactly what she I needed. I was a bit nervous until the finished products were installed (my husband is very particular). Everything was fantastic and my husband was especially surprised that Kelly understood what he wanted!
I like that it is a family business. I love dropping in and checking on the work in progress.
Fabulous things for the home – Wow, surprised by the bad reviews! Mrs. Porter has made the drapes, bedspreads etc. for me since I purchased my first home in 1980. She is quite an accomplished sewer. Her daughter, Kelly, does a great job of keeping up with the current styles and trends and it is reflected in the fabrics, lamps and furniture that is for sale at the shop. They have bent over backwards to help me out on many occasions. Right now, Jeff is the installer. He is always in a good mood and does his best to please. They will keep coming back to get everything (within reason) the way that you like it. I am horrified by the theft accusation. These are professionals that have been in business for a very long time. Probst is a landmark on Magazine Street and I couldn't imagine New Orleans without them.
Greatest Selection of Fabric and Nicest Smile! – My wife and I were redoing our house. When we walked into the store we felt welcomed and wanted. My wife,admittedly fickle, had a large selection to choose from and was helped by either Donald, Kelly, or Jen the entire time. We had a deadline and a budget. Kelly came through 100%. She was attentative and very professional. I would recommend this business to any designer or couple that has a deadline that needs to be met.
Don't leave cash lying around – Probst Decorating does not use good installers. I used them to install my bedroom window treatments, and after the installer left, I found out that the cash that I had on my dresser was missing. The worst part was that I tipped the guy for the work that he did. Jeff (I think that is your name), God doesn't like ugly.
We found a few glitches – Stay away from this place. I recently bought curtains from this place and they were all cut to short in width and to short in length. The decorator does not come when the curtains are installed to make sure they hang ok. I have sent these curtains back many times and they are all still cut to short. Stay away!!! See the review above. I agree...
very disappointing (and often maddening) – We choose Probst to reupholster some of our living room furniture; we really wish we hadn't. Nothing went smoothly in the process. First, Probst lost the cushions that were original to our vintage chairs. There are very few examples of these chairs in the United States, which were made by a renowned master craftsman in the 1930s, and it was important to remake the cushions like the original. When they were lost, we had to rely on photographs we had taken of the chairs before bringing them to Probst. The photographs we took were virtually ignored, and the pillows were made largely out of proportion and with the wrong seams. After we complained they were remade, and then remade incorrectly three additional times. At one point the owner's daughter made an appointment to come to our home to remeasure the chair frames, and she was a no show. We had taken off work to meet her, so that was frustrating. The pillows we finally received were the right shape, but they were sewn so recklessly that down feathers were flying out into our living room, and we had to return to Probst yet again. We were never satisfied with the final result. On top of everything, the owner was rude to us when we brought problems to her attention. An additional problem was the fact that the job was about one days worth of work (once you had the fabric in hand) but took six months to complete. The owner refused to compensate us for any of our trouble. In the end, I am just amazed at the incompetence in the management and the upholstery service. The front desk staff is perfectly nice, and one member of the staff said she felt sorry for everything we had been put through. I suggest you try the upholsterer on Oak Street instead of Probst.
Editorial Review – Specializing in interior design and decorations for home and businesses.
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