622 Frenchmen St, New Orleans, LA | Directions 7011629.964076 -90.057885
Monday ; Tuesday ; Thursday ; Friday ; and Saturday ; 10am - 7pm. Sunday - 10am - 5pm Closed Wednesdays. Except the Wednesday between
Neighborhoods: Bywater, Marigny
Just the Worst – I'm not much one for writing reviews, particularly negative ones but please avoid this place. The guys here were so rude, who makes fun of their customers to their face? The men working here need to get over themselves. Now that I have shopped around I realize I got ripped off each time I set foot in there. New Orleans has great bike shops with friendly owners, try Nobs or Gerkins. Just don't go here.
Worst customer service ever!!! – If you like to walk into a store and have the owner and employees insult you (with profanity) to your face, by all means patronize Bicycle Michaels!
Many years ago I wrecked on my friend's bike. This bike was an old cheap cruiser, not pretty to look at, but I had the obligation to repair it. Something had just gotten knocked out of line and it obviously was going to be a minor job. I took it into Bicycle Michael's to see what it would cost to get my friend's bike back to its former ugly but serviceable condition.
I stood in the shop with my humble bike (the only customer there) for at least 20 minutes and was ignored by the staff member who was working on some much worthier ride. Finally I spoke up and said I wanted to get an estimate on repairs. Without even walking over to look at the damage the guy yells "Hey Michael, how much are we going to charge her to fix that piece of s ---?" Michael (the OWNER OF THIS BUSINESS no less) replies, "$120." Without even looking at what was wrong with the bike! Never been treated so rudely in my life. Walked out and took it to the former French Quarter Bicycles and the late, great Billy Ding had her fixed up for $35. He is no longer with us, sadly, and that shop had closed long ago anyway, but we finally once again have a great, friendly neighborhood bike shop in the 70117, Gerkens Bike shop, where you don't have to worry about not having the swankiest ride in town. I have worked retail/service industry for many years and can't imagine that any business owner would not fire an employee for personally insulting a potential customer to her face but apparently this is their customer service model.
I still go to BM's. For free air. When I'm desperate. That's about what they're worth to me and pretty much everyone else I know who's ever gone in there.
been dissatisfied every time i've been there – terribly over-priced, they don't explain their policies when they are renting, the "premium" bike i rented from them was antiquated and poorly tuned, and it took 2 hours to get even though i called ahead.
as far as i can tell, they really do not care about customer satisfaction.
haven't been to french quarter bicycles yet, but i would recommended trying there first.
REALLY BAD DO NOT WASTE YOUR TIME & $$$$$ – NEEDS NEW STAFF AND NEW RENTAL BIKES
JUST SAYIN.....IF YOU GO THERE, IT WILL BE EXPENSIVE
AND YOU WILL BE UNHAPPY !!!!
NASTY AND RUDE LIKE EVERYONE SAYS
Great independent bicycle shop! – Honest advise and high quality service. I've been a regular customer for 20 years and I always come back when my bike needs help. They're not the cheapest, but their service is guaranteed and I highly recommend them to anyone looking for bikes and accessories. They have a lot of bells.
Terrible – Plain & Simple, do not under any circumstances associate or use this business. They are unethical, dishonest, & Rude.
Rude service – They were rude when renting the bikes, would not provide the proper sizes, rented bikes that were dangerously out of tune, with bad brakes and poorly adjusted gears. They do not explain their policies when renting bikes, and threaten violence when questioned.
Do not patronize this shop.
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