10737 Dutchtown Rd, Knoxville, TN | Directions 3793235.910247 -84.146183
Hey! Tactical Advantage Corp opened on October 22, 2013! The old Coal Creek Armory, to which many, if not all, of the comments longer than 45 days ago are posted do not reflect the much improved range and sales floor - not to mention the friendly customer service.
And, they have never had pallets of Wolf ammo. Almost no one, except large box stores, have "pallets" of ammo any more.
I am an experienced shooter and I agree with many of other reviewers about the quality and and quantity of customer service - terrible! I have waited too long every time I came in for purchases or services. Actually, I did get quick service one time; I was the only one in the store at the time .and made myself very apparent. But the attitude these "no-service" employees project is arrogance, at best. One time I mentioned to one of them that I was shooting Wolf rounds and he scoffed at me and told me " they are junk rounds". I wasn't really offended as I had good luck with them. Imagine my surprise when I turned around and saw several pallets of Wolf ammunition for sale on the floor behind me. I have never and will never spend a nickel there again. There are too many good gun stores and one excellent. clean and well-lit range on Gallaher rd.
Great experience! Went in on Sunday with my wife (she had never been to a range). Both members of the staff were very polite and helpful. Not sure what previous reviewers were looking for in a range, but it was pretty clean considering a million rounds of ammo had been spent there. We'll definitely be back.
Terrible customer service – I've been to this shop a couple of times. I only went back the second time because I thought I would give them another chance...maybe they were having a bad day or something the first time. The shop seemed to be well staffed but all of them were apparently too busy talking amongst themselves to offer any assistance to the customers. I did buy a holster on my first trip to the store and when I laid it on the counter in front of the cash register, the man sitting there on a stool looked at it, looked at me and asked "What do you need?". Apparently it wasn't obvious that I wanted to make a purchase so I told him that I wanted to buy this holster. He rang up my purchase, took my money and continued his indifferent attitude. Everyone in the shop seemed to be carrying openly, which I fully support but it's almost as if they are just waiting for a reason to draw their weapons. I will NEVER go back to Coal Creek Armory.
Gun smith is greating – Shannon the gun smith is the only thing this store has going for them. There prices are a tad high but that is not my concern. The fact the workers treat you like garbage while your there. They don't help you with your fire arms questions and sometime wont even let you see a fire arm. I have to say the only business they are going to get from me is for the gun smith.
Pro: Gun Smith
Cons: Everything else
Awful Experience – The staff was rude and condescending which is dangerous when people are trying to learn about their weapons. The range was extremely dim and filthy. Considering all the good things I had heard about CCA, I was EXTREMELY disappointed.
worst range in area – Went to CCA for the first time last week to use the range. Staff seemed very indifferent as to acknowledging my presence, dont know if it was I was a woman or not but I felt ignored. Finally after I filled out their paperwork and was waiting for a lane to open, I walked over to the gun counter wishing to see a pistol for sale. There were a couple of men also standing in front of the counter too however there wasnt an empolyee behind the counter to assist us. After about 15 minutes(still no counter help) my name was called and my lane was open on the range. Upon seeing the range I was very dissapointed. The range room was dimly lit..and I mean DIM...the floor was a dirty carpet littered with brass casings (apparently none of the shooters who shoot there use the provided "rake" and sweep off their shells) I was expecting to find a light at the shooters bench on my lane but there wasnt one, I had to squint just to see where to lay my box of cartridges. After shooting for about 30 minutes my lungs couldnt take it any longer since their wasnt any perceived air blowers, it was almost sufficating.When I left the building all I could smell was gunpowder and thats after i washed my hands and face upon leaving. If you want to get black lung I would suggest CCA, otherwise go anywhere else to shoot.
Only place I shop and shoot – I've been shopping and shooting at CCA for a long time. I love the atmosphere and the fact that they stock so many guns. Their range is top notch and the staff is very friendly and helpful
East TN's best gun store and range – Excellent staff. I am always greeted with a smile and asked if I would like to handle anything. The range is top notch, and is the only one in the area with actual heat AND air. Been buying my guns from them for a couple of years and plan to buy many more in the future from these folks.
Tremendous! – The best shop and repair in the state! I drive an hour and a half all the way from Decherd TN once a month just to buy from these people and to have all my gun smithing done. They've earned my business.
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