14160 Mundy Dr, Noblesville, IN | Directions 4606039.994459 -86.002338
HORRIBLE. DO NOT USE GROUPON!!! – Used a Groupon, it took more than a month to be seen. Most upsetting was that stylist, Kayla, did everything I told her NOT to do: I requested fewer highlights so as to retain more of the brunette, not to touch any of the length up front, and to have the ends layered/texturized. Somehow my hair ended up short, blond, and blunt. Furthermore, the highlights were crooked in the front, and I felt embarrassed to walk out of the salon but was told by Kayla to come back next weekend if I was still unsatisfied. This was when the real misery began. Kayla refused to return any of our phone calls, and we ended up driving 30 minutes north to speak to someone in person. Kayla happend to be there and informed us she would check her book and get back to us; however, that never happened either. Finally, when we called the salon manager, Kayla was forced to return our call but set up an appt that would not work with my schedule. When we followed up with the manager to inform her that Kayla would not return any subsequent calls to reschedule the appt, we were informed by the manager that we were not to speak with her anymore, to handle everything with Kaya directly, and that she felt bad for "chewing" Kayla out the first time around (WTF!?!). And so it's been more than 2 weeks, and Kayla still won't return our calls to reschedule the revision; for whatever reason, the manager refuses to get involved as we are at fault in her mind; and I will have to spend the same amount of money to get my hair fixed by someone as the cost of the original Groupon. I absolutely WOULD NOT RECOMMEND the Groupon, as the customer service experience you will endure makes it more worthwhile to go to a reputable salon where they will promptly correct any mistakes and you do not have to wait a month or more to be seen. I wish I never had my hair ruined at this salon to begin with. Groupon customers treated like an assembly line to get make money with no concern after it is redeemed.
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