6461 El Apajo, Rancho Santa Fe, CA | Directions 9209132.997603 -117.194642
Neighborhoods: Fairbanks Ranch
Fantastic facility, knowledgeable staff – I have nothing but good things to say about these folks. We adopted a cat, and the screening was 100% aimed at assuring that we would be loving AND protective. They were helpful in guiding us to a kitty that was a good fit for our family, and all the "conditions" for adoption were geared towards the best interest of the pet and the family. We had intended on having an indoor/outdoor cat, but after discussing it with staff we concluded that we wanted to keep our pet indoors. We are very happy with this decision, especially because we have since learned that some neighborhood cats have been injured or simply disappear…even longtime pets. Our cat is content to be indoors; we’ve had similar experience with our previous cat, which was also a shelter adoptee. Maybe they had enough of running the streets. Overall, a great experience!
Rude and unhelpful – When we called the shelter they made no mention of their policy of "indoor only" cats. When we showed up they let us look at the cats and then while they were reviewing the paper work we filled out they said that they would not let us adopt a cat because I indicated that it would be an indoor-outdoor cat.
The sad part is we ended up going to a pet store instead of adopting one of these poor kittens from a shelter.
Their attitude was condescending and rude.
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