1017 Burchwood Ave, Nashville, TN | Directions 3721636.201901 -86.742149
By appointment only
Neighborhoods: East Hill
Residential renovation projects are not always the most glamorous projects, but they are usually the most challenging. Our exterior project was exactly that. Shane and the his subcontractors at Stratton Exteriors did a wonderful job coordinating multiple projects to the exterior of our home. Our project consisted of demo and replacement of 30 yr old front porch columns, replacing numerous exterior fascia boards and trim pieces, new gutters, window repair and painting of the entire story floor which was done approximately 25 feet in the air at all times. This was not the easiest project a residential company could undertake, but Stratton Exteriors completed the project in a timely and professional manor with a high level of quality. Hats off as well for Shane's constant communication. I was kept well informed of daily activities and any changes that needed to take place.
I would use Stratton Exteriors for my next project without question.
Stratton Exteriors just helped us create a nice outdoor space to enjoy the summer. Last year, we had his crew lay flagstone on our 18'x10' patio, and it turned out really nice. This year, we had him come out and build us a cover for the patio. It is a wooden structure, with a shingled roof and round columns. We have had many of our neighbors stop by and comment on how great it looks. We love it! Thanks Shane!
We just had a new room created by Stratton Exteriors by adding a wall to the backroom of our house. They were more than professional and the work was top notch! They even found vintage doors and created custom sliding closet doors to match the rest in our house. We are more than happy with the work and would recommend for any job!
Our guest bathroom was the second project at our home that we have used Stratton to complete. Just like the outdoor project the bathroom project was quick, easy and professional. We love the work they did and will be using them in the future for any project. Great work and great team!
We have used Stratton Exteriors for several indoor and outdoor projects at our home. We continue to use their team because we have been so pleased with the quality of the work, the professionalism, and responsiveness. The team does a great job!
Stratton Exteriors gave my deck a much needed wash an fresh paint job and it looks brand new. In addition they custom built a security gate to keep dogs and kids from running down the deck stairs. It was built to match the decking pattern perfectly and looks fantastic. Finally, they installed a very cool-looking under decking system so that the patio area under my deck can be fully utilized without all of the gunk coming down from above. Fabulous!
Jeremy and his guys did a wonderful job on our roof. Stratton Exteriors made sure that we were totally satisfied. They made that their top priority. The work on our roof was done in such a great time, it was extremely impressive. I don't know if my husband and I could truly praise them enough. Thank you guys so much. We'll be calling you in the future for more jobs.
Jeremy & Shane have done a fantastic job for us at Westerly Construction Co., Inc. I could not say enough good things about the detail and care they put into each project. They handle small and large projects with the same energy and communication, which is hard to find these days. I look forward to using them in the future.
Westerly Construction Co. , Inc.
Shane and his crew do excellent, high quality work. Their ultimate concern is that the customer is ultimately happy with the job done. Thanks for building us a great big fence and gate!
First off the two stars is for Shane. I have to say; as much as I wanted to lay into him when I was calling his crew back to fix mistakes he always took my calls and made sure I was taken care of. His crew was good about finishing as well as coming back to fix things. Now, I am no carpenter and I have a better understanding about Pressure treated wood, especially when it expands and contracts. I have Trex deck materials and PT wood for hand rails and guard rails. As far as expanding and contracting goes, does that include really bad cuts? Cuts so bad that you can obviously see that some pieces were cut so short that there is a gap on some of the baluster connections. I was told that the PT would was carefully selected, so why is there a post that looked like a dog chewed on it? It looks like that one was at the end of the pallet and was ruined by the banding strap. I had another piece that looked like it was dinged and dented by loading and it was still used and answered with caulk. Some of the balusters look like someone ran a cheese grater along it and had a nice garnish for a meal. I have had the crew back several times to address gaps, Gaps that were filled in with caulk. I had a post that met a hand rail on one side that was cut differently than the other. So one was at a 45 degree angle and another had a flat top with an edge cut to meet the handrail. So i was left with a triangular hole on one side. Their answer? To fill the hole with caulk. My stairs have Trex steps which were done well but where the risers met the skirtboard was acute V shaped gaps that were addressed with caulk. I am not master at any of this, but when I spend 16k on a new deck I better get the quality for that price. I could have bought a brand new car for that and one SCHEDULED oil change. Here, I am constantly finding problems. The deck is usable and has its moments. I admitted to Shane I was anal about things and he understood. So am I being a dick? I don't think 16k should be taken lightly. The Trex part of the deck looks great. But I noticed that there were scrapes and drag marks all over the deck. I know that my children’s PLASTIC wheels could not have done it. It was the crew’s equipment. I told the project manager when he was here about the marks and he agreed that they needed to be addressed. He did some research for me to see if Trex had anything that cleared scuff marks he did but I never heard back from him. Dan’s other recommendation was to redo the interior Trex decking since it should not have made marks like that and I never heard back from him. If you want good customer service and a crew that will bend over backwards to fix their mistakes then here is where you want to shop. All the work has a lifetime guarantee; i just hope that is not in place because of the workmanship. I have tried not to post this review for a long time since the installation, but after really looking at the deck and seeing the problems and having to call the crew back, I just can't do that anymore. Just find a pro that concentrates on one trade, otherwise you get a contractor who bites off more than he can chew, spreads his workforce thin and you get spotty work. And a lifetime guarantee just gets you an annoyed contractor who hopes if he doesn’t address it, YOU’LL forget it.
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