640 Water Works Dr, Philadelphia, PA | Directions 1913040.002100 -75.841690
Not a place for Steaks – Upon arriving, I was pleased to see they had a valet parking service, although we opted to park in the lot. Next time if I go, I will take advantage of the valet service.
Entering the restaurant, I was greeted by an exceptionally sincere and personable staff. The interior and overall setup was very nice.
Service was excellent, good selection of beers, and a nice ambiance. My only complaint, which is why I only gave 3 stars, is that my steak, nor the rest at the table were cooked to what each individual specified. I ordered a filet mignon rare; what i got was more medium to medium well. A rare steak should "flow red" when cut. The center was barely pink. Two other people at my table ordered a filet medium rare and received steaks that were medium well to well done. And the other person who ordered a filet, ordered it medium and received a steak that was well done and a bit over well done. (i.e. dry)
The seasoning and presentation was excellent, and I tried bites of the other dishes. I will definitely go back and try some other dishes; I won't be ordering a steak though. The chef doing the grilling obviously doesn't know what he or she is doing when it comes to steaks.
Try the fish or a poultry dish if you plan on trying a meat dish at this restaurant.
Better off having a lunch basket at the park. – Terrible service, extremely overpriced and so so food made this a no, no. It's a great view and would be great under the proper management and a good chef. As it is now, I'd say you're better off taking a lunch out to the park (over near boat house row) and eating by the river. Your salad might be more crisp and you don't have to wait for water.
Save your money and time. This isn't worth it.
stay away - worst of Philly – when your hostess greets you as "you Guys" - you know what your in for.
STAY AWAY - unless your willing to deal with the absolute worst service and overpriced bad food for the delight of sitting by the river - and that in warm weather only.
Omlet - $14 for less than two eggs with tasteless filling. Salads - warm and wilted with no dressing - read the other reviews - they say the same thing.
Listen to the conversations at the tables around you - they all discuss the same thing - bad food and even worse service, Except for the location, this is the worst in the city - particularly when you think what it could be. Another thorn in why Philadelphia is a third rate major city.
Mediocre at best – My boyfriend and I recently celebrated my 30th birthday with dinner at the Waterworks. Having dined at many of Philadelphia's finer restaurants, my expectations were high. To start off on a positive note, I was thoroughly impressed with the setting. The building, inside and out, is beautiful. We chose not to eat outside because it was a particularly hot evening, but we did spend some time afterward enjoying the view of the water and Boathouse Row...and laughing off our somewhat comical dining experience. We were seated promptly, but it was at least 10 minutes before our waitress came to bring water or take our drink orders. The service was, overall, inattentive and abrubt. I had to ask about the fish special, which sounded very good based on the description given by the waitress. She neglected to mention, however, that the fish would be served whole...head and all. This, of course, is not unheard of (especially in Mediterranean cuisine) though had I been informed of this I would have chosen something else. They did take the fish back and chop off the head after I expressed displeasure, but did not offer to prepare me something else. The highlight of the meal was the appetizer. We shared sea sacllops topped with foie gras and truffle sauce. The scallops were prepared perfectly - not under nor over-cooked, which I find to be common, even at upscale restaurants. My boyfriend's lamb was very good and well-presented. Just after we ordered dessert, the fire alarm went off. This sent the wait staff zipping around the room repeatedly informing people that it was a false alarm. In addition to the fire alarm, there was a wedding reception taking place in a private dining room adjacent to the main dining area. Members of the wedding party constantly spilled out into the dining room for pictures, cake-cutting, etc., which detracted from the quiet, romantic atmosphere we were anticipating. I can't recommend this one, and likely won't be going back.
food and service did not measure up – We had high hopes for this place, as the location is stunning and the decor quite nice. But Sunday brunch was a disappointment. Service was slow and the wait staff were not very informed regarding the menu. Our food, the most important part, was mixed. The burger that my friend had was supposedly very good, but the smoked salmon benedict that my fiancee had was sub-par. The worst thing about the meal was my smoked salmon and bagel platter. It came out late and was obviously prepared well in advance and left to sit. The cucumbers were shriveled and the lettuce was limp. The salmon was discolored. Even the bagel had clearly been toasted well before it reached me, as it was cold and rock hard. For what we were paying, you'd think they would prepare the food to order.
I discreetly took the waitress aside to let her know, telling her that I didn't want to bring it up in front of my friends (going there had not been my suggestion so I didn't want to offend anyone). WIthout my asking, she removed the cost of my order from the bill (which was nice, but not requested), but then she told me in front of everyone at the table, after I specifically asked her not to. So it seems that the wait staff as well as the food does not measure up to what one would expect from any restaurant, let alone one that professes to be elegant and sophisticated.
I still gave it two stars, as if you are looking for burgers and don't mind the service, it would probably be a fine night out.
Very rude service, badly prepared food, great view – Ate here twice. Both for special lunch-time visits. First time the food was very good. The service was not so good and the waiter's clothing looked like he slept and ate in it... Second time we took several friends who were from out of town--weather was beautiful and we ate on the patio. If the day had not been so gorgeous, it would have been a real disaster. The help was inattentive, inexperienced, and rude. A chair that one guest (160 lb man) was sitting on collapsed under him. He tumbled to the ground. No one came to help until we demanded it (two people walked on by); then they took away the chair (no apology given) and did not even bring a new chair. Again we had to ask, while our guest stood therre for a couple minutes! The food arrived--the hot food was cold (soggy fries) and the cold food (salads) was warm and limp as though it had all been sitting somewhere for a while. We waited so long for food to arrive (an hour from when we placed our order), despite a lot of staff running all around the place (doing what?), we asked for some bread. We were told "we don't do bread at brunch." Not even with my (luke warm) lobster bisque? I asked. "No." was the curt reply. Cross this one off our list! Too bad.
Beautiful setting, lacking kitchen – On a sunny day, the setting is beautiful and the restaurant's decor and tables are equally fine. Superb rolls and flavor-intense marinated olives awoke high expectations - the kitchen, however, could not fulfill them. A lunch special of Duck Risotto came as a mushy mountain of too many ingredients and the scampi in the other lunch entree were overcooked. While the grilled octopus appetizer was generous and tasty, excessive saltiness detracted from the dish. We tried some good waters from the vaunted "water bar" (a pretentious notion, as the $50 "Bling" water from Tennessee can attest), in an unguarded moment, our glasses were topped off with regular tap water. Friendly service and reception. A potential "destination restaurant" if the kitchen can keep up its side of the bargain.
Very expensive, decent food, poor service – Food had imaginative if not impressive presentation but some of the dishes we had were really just ok.
Food portions were very small and quite expensive. Service was disjointed with long times between
presentations. We had a table outside on the deck. View was nice but you did get a fair amount of noise from the not too far away expressway, also once the sun went down the lighting was very poor making it
almost impossible to read a menu. This one has alot of room for improvement. I can think of quite a few
fine Philly eaterys that are head and sholders above The Water Works. XIX, Bliss and Suzannah Foo justto name three right away. Hopefully Water Works will get better in time, if not it will become just another tourist trap stop.
GREAT LOCATION, SERVICE, FOOD – A Great Restaurant for that special celebration!
Everything is A +. The location is spectacular. The service was prompt and friendly. The food was excellent and worth a return visit. I would highly recommend the crabcakes and lobster bisque for appetizers and the salmon for main course. All of the desserts are divine! I can't wait for another special time to return again!
One of Philadelphia's oldest historical landmarks gets new life as a posh dining space. – In Short
The grandeur of this popular Greek Revival building above the Schuylkill River was taken to heart transformed from tourist spot to dining destination. Arched ceilings, large chandeliers and beautiful sculptures create a luxurious yet approachable feel to the dining room where couples and business diners relax at white linen tables. Greece has influenced the food as well, with dishes like grilled tuna with fava beans and Kalamata vinaigrette and whole grilled fish on the menu.
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