366 Horton Plz, San Diego, CA | Directions 9210132.713668 -117.162423
Pick another jeweler – If you are looking for a giant headache, a huge hassle and dispicable customer service - ZALES IS THE PLACE FOR YOU!!
I've tried working with Horton Plaza, Mission Valley, UTC and Parkway Plaza. I had the most sucess at Parkway Plaza after making about 6 calls to get in touch with an Assitant District Manager. They now have a policy that when you drop off for a repair it will take 15 days instead of the former 2-3.
Good luck trying to find a competant person or even someone to talk to. Most everyone I talked to was clueless and was not offering up any help at all. I guess they don't like dissatisfied customers so they try to ignore them.
I wouldn't purchase anything from this store again...
Diamonds are a shopaholic's best friend at this glittering jewel of the mall. – In Short
Despite its ubiquitous presence alongside every other generic mall store, this chain carries surprisingly sophisticated baubles and beads. Cultured pearl necklaces, dazzling emeralds and a variety of birthstone bracelets beckon from their cases, while budget-priced diamond heart pendants in 10-carat gold are an affordable option. Personalized pins, key rings, money clips, cuff links and tasteful men's rings round out the selection.
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