Banks >Crescent Bank & Trust
1100 Poydras St Ste 100, New Orleans, LA | Directions 7016329.949930 -90.075486
Hours: M-F 9AM - 4PM
Neighborhoods: French Quarter - CBD, Central Business District
As far as customer service is concerned they have none. As for the comment on paying on time and signing a contract... Before you judge someone for not paying on time maybe consider sometimes bad things happen to people and as a result they can't pay. But no matter the reason no one should be treated with disrespect and the person who called me was literally screaming at me her name was "mrs. Thomas" and she was a "manager" and she was using words like malarkey and bull crap. I have been in customer service over 10 years and even as frustrated as I have gotten I have never spoke to someone in this manner. I'm very disappointed that my dealership would use this bank with trusted customers. Highly disappointed.
Ok I just don't get it! I can see you people getting mad over calls to your job and family and friends but let's face it!!! The calls are coming because you didn't pay your bill! I highly doubt this bank is calling just to harass you for no reason! If your payments were made on time then no one would be calling! When you went to the dealership and signed a contract you promised to pay the loan on time!!! Did you not??? Did you tell the bank before signing the loan that you would be late several times on your payments? No! Why? Because you needed that car! Now let's say you own a business of lending people money for cars or cash advances etc... You lend 50 people money for a cash advance but out of those 50 people only 10 pay u back! Are you going to take the 40 other peoples excuses of losing their job or illness and just write the loan off?? Nope because you want your money!!! Let's say you gave 100 people a car loan and only 10 of them made their payments!!! You going to say it's ok just pay whenever? Nope you would harass them or hire people to do it! If crescent bank and loan excepted every excuse they heard and let people pay whenever then they would go out of business as would all of you if you owned a company! You have bad credit and had to go through a subprime lender because you don't pay your bills! I have a loan through them, just got it. They gave me a chance when no one would. I am going to pay on time and I bet you any money I don't get the calls you people are claiming you get! Pay your bills on time and maybe you wouldn't be getting these calls!!!! Yes issues can arise and u may need extra time to pay but call the bank and work something out before going into default! Point is grow up people!!! Fix your credit! Pay on time! My goodness
Horrible Horrible! Everything and everyone that has anything to do with this place are the worst! From service, to the nasty talking, illiterate speaking, rude, dishonest, threatening, and uneducated service rep's they have! I have NEVER and will NEVER deal with this place again. I agree wholeheartedly, this place needs to be SHUT DOWN. Better yet, I think we need to band together and file a Class Action Law Suit against the place!
Stay away from this terrible ma and pa style bank with their bush league tactics. They wont even give you your payoff unless you answer 21 questions and that you are current on your payment. Trading in the vehicle and getting a new vehicle and a new bank to deal with. Having a party to celebrate. What kind of BBB let this place stay in business. So one please shut them down.
This Bank should be shut down!.....I was put in jail by a Judge that could not believe it took me 175 days to get a lien release from this Bank. They could not give me a payoff. I cashed in my extended warranty the same month I got the car loan. It was $2500. of which I had paid in cash with a downpayment of $6750. All I got was $510. of that money and I DID NOT EVEN GET CREDIT FOR THE $510, BASICALLY THE BANK NEVER EVEN APPLIED IT TO MY LOAN BALANCE! They reported me late, on my credit report even after I sent it more than the balance was of $150, because that is how much they charge you if you payoff your loan early. I have just lived thru a nightmare! If you do not want this to happen to you then I urge you to stay away from this bank!
WORST BANK AND WORST CUSTOMER SERVICE EVER. They are very immature and disrespectful. They make a lot of broken promises that cause you to loose money.DON'T MAKE THIS MISTAKE!
such a hassle and empty promises – They harass me and call if the payment is even a day late..they called up to 6 times in a row. I got a few months behind due to loss of job and they repoed my car 4 days before i got money to pay everything and i didnt receive a notice in the mail about it until a week later. They screwed me out of money for storage by ignoring my calls friday when i was trying to get the car. made me pay for the weekend. monday she wont return my call or answer and i keep getting hung up on. They need to treat their customers better. THEY DONT ANSWER PHONES AND THEIR CUSTOMER SERVICE IS BULLSH*T!
Incredibly frustrating employees – I have had my car loan with Crescent Bank since June, 2010. I got a call from a woman in January 2012 telling me that my payment was not received. I checked my bank account and called her back to tell her that the check had cleared.. I have never been late on a payment and I even document the date that I mail my payments. She wasn't able to explain what happened, but assured me that everything was okay with my account. Of course, she didn't apologize.
On March 13, 2012 I had a message on my phone from a guy named Victor. I called back and got a lady that informed me that my March payment has not been received. Same as January, the check had already cleared my bank. So, then she said that it was actually February that was missing. Knowing that this check had cleared as well, I asked to speak to her supervisor. She transferred me to "my account rep" who was unable to help me so I talked to another lady that told me that I wasn't late on my payments at all, but my payments are being applied to "misc charges" that I owe. I asked her what these charges are and she couldn't tell me. I asked to speak to her supervisor and she put me on hold for 10 minutes before the call was disconnected. When I called back, I got another lady who was unbelievably rude! She told me that they mailed a letter to me about my misc charges and when I told her that I had not received anything in the mail from them and I need to know what these charges are, again asked to speak to a supervisor, but she went on to tell me that it isn't her fault that I didn't answer calls from them or open my mail. I asked her for the dates that they had attempted to call me and the date that this supposed letter was mailed and she told me that I was being rude and hung up on me.
I am very concerned that this company is shady and I am waiting on my attorney to call me back to tell me where to do from here.
I hate this bank – I am so confused, I asked these people eight months ago how much did I owe on my car and they told me 5,400. Please tell me why eight months later I ask the same question and they tell me 5,379. I dont understand.......?????? These people are total rip offs! They are rude!!! The only one that I will deal with is Candace Ayers in the VA office she is very nice and respectable! 5 stars to you Candace!!!!!!!
Crescent Bank- Manager's – I agree the same happened to me. I got behind 1 payment and tried to get the mto add it to the back of the loan, they informed me they could not do that. I got behind again and tried to call and set up payment arrangements with my rep a lady grabs the phone and starts telling me how she is the manager and she does not care what the gentleman told me that we had no deal, that either I pay my payments by 5 or she was taking my car. I was only asking for another week to make 3 payments not just 1. She told me NO. I put her on hold to try to borrow the money because she said I only had til 5 o'clock to make my payment and it did not matter that I could make a payment in another week. Then on hold she gave me back to the original guy and he asked if I was still on for the payment arrangement he and I agreeed too. I started crying and said no, she wanted today or not at all. Very unprofessional, disresepctful and does not know how to treat customers. I have sealt a lot with people from LA and never been treated so badly in all my life. I would recommend Lendmark Financial or some other bank options before ever dealing with this company again. SORRY, SORRY Customer service in my opinion.
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