Columbia >Carpentry > Highlands Designs, LLC
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I renovated my kitchen and family room using cabinets and bookcases from this company and could not be happier. They were extremely good about finding ways to customize their products so I could fit them properly into the spaces I had available. So, my family room entertainment center now matches my kitchen look and feel, which is what I was shooting for. People can't believe I got such a great deal ordering custom stuff over the Internet.
Please read comment on previous review – This is a response to the review by GMrtn. This customer did receive the wrong item due to a shipper error. However, he filed this complaint within an hour of having received it after leaving us a voicemail, but before even speaking with us to see what we would do about it. We never "hid behind" our shipping policy. In fact, we were able to locate the correct bookcase and have it forwarded to him, so he received it shortly thereafter. As for the incorrect bookcase that was sent to him, he was able to keep it for free. Another bookcase was quickly rebuilt to replace it and sent to the customer it was supposed to have gone to. Unfortunately, some people are too quick to complain. We always strive to provide top-notch customer service even when unexpected errors by the shipper or the manufacturer occur.
This is a response to the review by ppugs. We previously had some quality-control issues with products coming from our ready-to-assemble cabinet manufacturer. However, to ensure that our customers only receive quality products, we have since stopped selling this product and now focus only on fully assembled cabinetry. For this customer, we provided the missing parts within a timely manner to ensure the cabinet met his needs.
NOT QUALITY CABINETRY, NO QUALITY CONTROL – As noted in one of the other reviews, if you need something quickly, look elsewhere. My order took 5 weeks to receive ( their website does state 3 to 6 weeks). But when you wait that long for a single cabinet, you would expect it to be correct when it arrives. I ordered a kitchen wall cabinet and paid extra for a stain grade upgrade on the left side which was not included in the order. The cabinet was supposed to have 3 shelves, not included. The drawer box was constructed using finger jointed lumber, not what you woud expect from "quality constructed" cabinetry. In addition, when they assembled the drawed box, they obviously forced the joint because the front of the box was cracked. The full extension drawer slides were included, but no mounting screws. If I wanted to take the time to modify a cabinet to my liking, I could have gotten similar quality from stock cabinets at Lowes at half the cost and modified it. Fortunately I have enough carpentry skills to make this cabinet work. I informed them right away (within an hour of receipt) about the incorrect cabinet side and missing shelves, told them not to bother sending replacements, credit my account for the additional cost of the custom stain grade side, or just to keep the additional cost and apply it to a quality control program that they desperately need. If they do send replacement parts, by the time I receive them, I'll probably have the cabinet finished and mounted.
DO NOT PATRONIZE – One star only because a rating of no stars is not permitted. Poor customer service, incomprehensible website, and no attention to detail. After waiting six weeks for my bookcase, I was sent the wrong one. I foolishly assumed they would want it back, so they could send it to the *intended* recipient, but they hid behind their shipping policy. I had signed for it, so it was mine. On the positive side, it was so securely packed that I could not see *what* item was inside when I picked it up at the freight depot, but there was certainly no damage to the exterior of the packaging. So, in the end, I paid over $700 for an item I had to take to the city dump. Look elsewhere.
Editorial Review – Custom furniture shop lets the customer design cabinets, armoires and more on its website.
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