404 South Figueroa Street, Los Angeles, CA | Directions 9007134.05296 -118.25649
Neighborhoods: Central LA, Downtown, New Downtown
Westin - The Worst – I normally don't write reviews - but after staying at a Westin - and reading so many other poor reviews - I felt it's necessary to warn other potential customers who are expecting anything beyond below-average. My entire Westin experience was horrible. The staff members there all work together to make sure they treat THEIR GUESTS (who essentially pay their salaries) like second class citizens. It's entirely shameful on them. Their restaurant staff (including managers) are ill-educated in the bar/restaurant business beyond anything I've ever experienced. It makes me wonder what their hiring process consists of. Again, SHAMEFUL. As other reivews have mentioned all the employees are uneducated, rude and unsophisticated in the business of "hospitality" - I would challenge any of them to write a definition of the word. Too many bad experiences within my 4 day stay to mention but I can definately say I will NEVER stay at a Westin ever again. Their Heavenly Beds? Sure - they are nice, but nothing near worth everything else you must 'endure". in a word - DISPICABLE!!!!!!!!!!
Will stay again! – Was in LA for a business trip and this hotel is located close to the convention. Room is clean and spacious, service was excellent. The breakfast was great too! For the price per night, it is worth every penny!
pig with nice dress – A thin veneer of classiness covers what is really a very below average, and dumpy hotel. Stayed here for two weeks of LA area govt work. First time at this hotel; last time at this hotel. Would have changed hotels after third day but could not find a room anywhere else in area for my required government rate. Room was tiny and barely fit the bed (though a nice bed); had to move an office chair around to move about space; poor payperview system; chipped paint; broken overhead lamp cover; piece of wallpaper torn off. Dumpy. Forced $35 daily valet with no system for guests to bypass sometime VERY long lines of conference attendees/day visitors waiting on valet line. Even the toiletries were cheap. You would not expect this from the looks of the mighty lobby.
Comfortable Room – This is a high class do it all in the same place hotel. All in one is the term I would like to use. You have a nice comfortable room and bed, and plenty of shopping and restaurants to go with it. I recommend this hotel to anyone just wanting to get away even if it is just for the weekend.
Horrible, Ignorant, and Rude Front Desk Service! – I THOUGHT a 4 star hotel would be nice and have a helpful, pleasant, knowlegable front desk staff but that was the opposite service that I received during my 4 day stay there. For the price I had to pay to stay there, it wasn't worth a penny. The front desk staff consisted of ignorant, dumb, unhappy, and rude non educated people. They could not answer one question that I asked about the hotel and were very quick to brush me away. They did not ask if they can help... I had to come up to the desk b/c they were standing there talking to eachother, while there was a line and every answer I got was a 'yes or no'. They did not say anthing to make me feel like I had options and did not give me any alternative or suggestions. I felt as though I was a huge bother to them. What do they think they are standing there for? Not to look pretty I hope b/c they weren't! The hotel definitely needs to consider ... wait not consider but DEFINITELY replace their current front desk staff or no one else will ever want to return to that hotel EVER! I for sure will never ever stay there again. HORRIBLE EXPERIENCE! and wait... one top of that ... I found erroneous charges to my credit card. Unbelievable. DO NOT STAY HERE!
Editorial Review by Citysearch Editors – Outdoor pool, jogging track, fitness center, steam baths, massages, skin treatments and more; located in downtown's Westin Bonaventure Hotel.
L A Dreaming – Located in the heart of downtown, this hotel offers the best of Los Angeles at your footstep. Wake from your dreams to the breath-taking views through the ceiling to floor windows that reveal all the beauty of the city lights, mountains, and the Pacific, beyond the towering skyscrapers of LA surrounding the hotel. The best room-service in town is only a phone call away, offering a full menu of excellent cuisine, as well as just about anything else you could need during your stay. Leave your room an enter a city within a city that offers more stores, restaurants, etc. than most tiny towns I've been in. Then make your way down to the parking garage to the very courteous and helpful valet staff to bring your car and help you and your family load in and head out onto the streets of the most exciting city in the world.
COMFORTABLE!!!! – We got a package deal for the weekend. We got a suite which was nice comfortable, king-size bed, 2 bathrooms and 2 TV's. We also went for a massage and facial. They did a wondeful shiatsu massage. The facial was awesome.
Bonaventure = Bad Adventure – Top 10?...Maybe if the hotel was in Hemet. This hotel is dark, depressing, confusing to get around in and many times smells from the cheap restaurants there that have bad ventilation. The only time this hotel sells out is when there is a convention in town. This would be the hotel of last possible choice, even the bus station might be better. It may be the tallest hotel but size doesn't always count, just ask the girls that seem to wander around the maze of stairs looking back at you when you walk by.
Rooms like a slice of old pie. – The hotel is not at all like you see in the Clint Eastwood movie "In the Line of Fire," instead it is a dilapadated hotel with rooms that are shaped like pieces of a pie as all of the floors are round like a pie. Westin has tried to improve the image with their Heavanly Bed concept, but even that could not save this from needing a major capital overhaul.
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