701 Chapel Ave, Nashville, TN | Directions 3720636.184020 -86.736239
We made reservations here for my mother's 65 birthday. My father told me she had been several times with friend of hers and enjoyed it. We brought a special birthday cake with us for this surprise gathering. The first thing the waiter tells us is, "We have another larger parting coming in at 6:30, I just wanted to let you know because our hostess gets nervous." Strike one.
Later we're asked how many people are coming. Keep in mind we already made reservations for nine. The put some tables together and squeezed us in like sardines. I asked if there was any way they could move one of the smaller tables so we could have more room and have a place to put her birthday cake. The response, "No, that is all the space we can provide." Strike2.
My son is deathly allergic to shrimp. So when we go out we have to ask if any of their food is cooked in the same fryer as french fries, chicken fingers, and such. So we asked for the manager. He assured us it wasn't, but just to be sure, he advised we not order anything fried. What, the manager doesn't know, or can't find out. Strike 3.
They bring my son's order out with mashed pototoes, which is not what we ordered. We ordered macaroni and cheese. When we asked the server, not the waiter, that wasn't what we ordered and could take away the mashed potatoes they please bring their mac and cheese. "Sure" she said. But she said to keep the mashed potatoes since they couldn't re-serve them anyway. That was fine with us. So my wife takes a small bite of the mashed potatoes. The waiter then runs over and tells us that because they've already served the potatoes, we can't ask for anything else. We explained that is not what the server had told us. Then he said, "Well, I saw your wife take a bite of the potatoes." Yes, we explained and told him what we were told. He then wanted to argue. Strike 4.
They took an average amount of time to bring the appetizers and they were very good. But the dinners took forever. Then they forgot to bring my mother's dinner. Out of the nine of us, 6 said their food was not very good. I ordered a medium rare steak that came out well done and they wouldn't change it. Strike 5.
Since they had us packed in like sardines, we asked if they could put the cake in the fridge or in the back somewhere to make more room. His response, "Well, I'll try but I doubt it. Strike 6.
Based on the so called one hour time limit they told us we had to eat, he didn't bring us our check until 30 minutes after our "allotted time". Strike 7.
Then he makes sure to tell us, that because it was my mother's birthday, he didn't charge us a "slicing fee". I asked him if he was serious and he was. Strike 8.
I asked my mother, after we left, if she had had that kind of experience before. She said the hostess was not always the most welcoming, but they usually just ignored her.
Evidently, if you come for drinks and appetizers, you might have a good experience. But if you come to eat, get ready to write down a list of their dining room, for what they believe, is a 6 star restaurant. (Yes, I meant to say 6). We will not be going back. The feeling you get is that they think they are the best restaurant in town and you should be lucky to eat there. I've had better dining experiences at a fast food chain with golden arches.
One of my favorite restaurants – My husband and I kind of stumbled upon this place looking for a new restaurant. We always get the same thing every time and joke that Eastland would be our "last" meal if we could choose! We actually just moved to Franklin so its a bit of a hike to East Nashville, but we go for special occasions. I would definitely recommend the mac and cheese and the goat cheese appetizer.
I love Eastland!!!!!! – I have friends in the neighborhood and we go to Eastland at least once a week.They have fabulous happy hour specials and the ambience is laid back and stress free.Hal is a talented chef and Cara always seems to have everything under control.I always recommend Eastland to friends and family from out of town and have never heard anything but raves.The Mac and Cheese is to die for and I'm sure it is low cal.!!!!!!
Terrible service, mediocre food – The food was way too salty, the service was really horrible, the manager seemed pre-occupied with the wine she was drinking at the end of the night, and to top it off, we spotted a roach scurrying across the bar. Needless to say, we wont be back.
Eastland Cafe - losing their fine reputation... going sour – Eastland Cafe has had a good reputation in Nashville for years, but unfortunately with what has seemed to be recent changes in staffing, the environment there has gone sour. The servers all have an attitude, however it seems they have much too many tables to themselves and I think I heard something about our server having to wash dishes which is why he took so long to get us water. Water! The food there is good, I must say, but these last few times I've been going in the food did NOT taste how it used to, presentation was sloppy and when I asked for it to be redone, it came out worse. There was no management anywhere to be found. Who's running this nuthouse?! Whoever they need to do their job or they're going to lose their reputation real quick.
Good food, awful service – Took out of town guest after hearing this was a great restaurant. I was so disappointed and actually embarressed. Waiter was awful - very inattentive. Food was tasty, but portions were very small. They did have a great selection so there was something for everyone. Will not be returning.
Excited, then Disappointed – I was out with a group of women to celebrate a birthday. We had trouble finding the restaurant and called again to make sure we were headed in the right direction. When we arrived the hostess was lovely and brought us to our table. Our server was named Jon. He came over to take our drink order and made a comment about our group being directionally challenged. We didn't think anything of it other than this was his attempt at humor. Our drinks arrived and Jon went over the specials for the evening. He did not recite them from memory, kept turning to his notes, which was fine. He came back to take our order and I asked if he would advise me on the two entrees I had in mind. He was very non committal about offering any recommendations. This is the first time I have had a server do this. It was odd and from that point on he became increasingly rude and condescending to each of us until it was time for the tab. I would describe him as passive-aggressive. I ordered the mahi-mahi special with the potato gnocchi and the house salad with goat cheese. The salad was wonderful and I was looking forward to the entree. I asked for the wine list and Jon presented it to me, this time he suddenly wanted to offer suggestions. My entree arrived and it was mahi-mahi with diced potatoes, not the potato gnocchi Jon had recited twice from his notes. By this point I wasn't even interested in asking him about the error, our strategy was to ignore him because he was so caustic. We asked for to go containers, he said he would package them. We didn't feel we could trust him handling our food and asked for the containers. That is how bad our experience was.
Our group dines out once a month together. I was in the food service industry and feel a kinship to servers. Jon received 15% gratuity, which to me is for poor service. In all honesty he should have been given zero for his horrible attitude. We've been all over Nashville, everywhere from Watermark to Flyte to Cabana to Miro to tayst, etc. . We have had an excellent service and dining experience in each of these establishments. I understand there is a stereotype of women diners. I think Jon presumed this before making an effort to know us. We were in no way difficult, it was the other way around. When I dine out, the last thing I want to experience when I take time out of my hectic schedule, is to deal with a surly server. Eastland came highly recommended. We liked the vibe and thought the menu looked promising. Unfortunately Jon was intent on spoiling our experience. My advice to him, with job security being very unpredictable in the current economy, is he should find an occupation which suits his skill set. Whatever that may be. Eastland would have gotten a higher rating, Jon brought it down.
Worst Hostess Experience EVER. I won't be going back. – So, this was actually the second time I've eaten at the Eastland Cafe and thanks to the hostess at the front door, It will definitely be my last.
We happened to be the last two to arrive for birthday party in which a reservation had been made for 8 people. When we walked in and informed this pathetic excuse for a hostess who we were with, she proceeded to put her hand on her hip and lecture for at least 3 or 4 minutes about how in the "restaurant business" it reflected poorly on her if everyone didn't arrive on time. and blah blah blah blah blah. (As if anything could've reflected more poorly than her own behavior.) One of the other guests finally told her to shut her mouth and not to utter another word. Which thankfully, she did.
We ate, drank and enjoyed that birthday party until almost 10:00 and believe it or not, at no time was I worried that the world would come to an abrupt end because a few folks were late for a reservation.
It is a shame that an establishment such as this which does have good food, good servers, would employ a hostess with such an attitude. I know of 8 people who will never step through that door again.
Best spot in all of nashville – My boyfriend and I pick this spot for dates, anniversaries, or just because we crave it! I have been with parties and it was great for that too! Goat cheese brulee is a must have appetizer. All the food is large portions and great combinations of flavors... I cannot rave about this place enough! John is funny and knows the menu well! Linsey is a great bartender, and cute! YOU MUST TRY this place!
Consistent! – Happy Hour - Good Value, Consistent, Good Bar Atmosphere, noise level acceptable, Cocktails mostly strong - 2 will sort you out nicely after a hard day's work, $5 appetisers that will fill you up. A great 1.5 hr unwind after work and cheaper than cooking at home. Qualities that are the norm but sadly lacking at most Nashville bars.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Eastland Cafe on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.