Franklin >Heating & Air Conditioning > Lee Company Heating Cooling Plumbing Electrical
331 Mallory Station Rd, Franklin, TN | Directions 3706735.953806 -86.823719
Great customer service – I have used Lee Company to repair two different Heating/Cooling units and for some plumbing needs. They schedule for a two hour window unlike most service companies (usually 4 hour window). The service men showed up on time and sometimes early. Someone called ahead to notify that they were on their way. They fixed the problems and did not try to "upsell" any additional repairs. They even finished their work within the two hour window.
Professional – As soon as the temps dropped below 20 my unit wouldn't heat over 64. My original appt was not with LEE co but LEE company came to the rescue when the other company cancelled. Hiller plumbing heating and Air cancelled on me just hours before my scheduled appt. Stating that they were booked. LEE company worked me into their already busy schedule even though it was last minute. Thank you Lee co for sending me WILL. He did a great job. I also signed up for the maintanence pack bc I thought it was a great deal.
Lee Company Saved My Day and My Home – Lee Company came to my home with very short notice to repair a malfunctioning gas heating system. They did the job quickly and got it right the first time. The do great work at a fair price and really know what they are doing. I had another local Franklin heating company come to my home five times to fix a problem and they never got it fixed.
I will use Lee Company forever more. The are GREAT!!!!!
GREAT SERVICE AT BREAK NECK SPEED – I live in a NEW CUSTOM HOME with a NEW HV/AC system installed by Franklin Heating and Cooling, and hired to do the installation by my builder, Glen Giles. Mr. Giles apparently uses this SUB-PAR company for the HV/AC installation in most of the homes he builds. The heating system has NEVER worked properly since it was installed (almost three years ago). I've had to call Franklin Heating and Cooling at the onset of EVERY WINTER for the past three years to fix the heat. They reset something each time, but never fix the problem. At the beginning of winter of 2006 they REFUSED to come to my home to look at the same problem as the previous two winters.
I had to find another service company authorized to repair my brand of equipment. I contacted Lee Company and they sent a guy over within TWO HOURS on the busiest day of the season (the temp was falling to 15 degrees that evening). The Lee Co. repair man fixed the problem in 30 minutes and replaced parts that costs over $600. Had I not called another repair company within the manufacturer's warrany period I would have been stuck with that costly repair. I purchased , on the spot, Lee Company's twice a year seasonal check-up package for both my downstairs and upstairs HV/AC systems.
My TN home is a vacation home and I happened to arrive at that house for a visit on the first night of the 2006 winter season when the temps had fallen below freezing. Had I not arrived for a visit to that house when I did I would have had tens of thousands of dollars of damage from pipes bursting in my walls and all because FRANKLIN HEATING AND COOLING COULD NOT DO THEIR JOB PROPERLY. Thank God for Lee Company and the professional and courteous and competent service they provide.
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