Raleigh >Heating & Air Conditioning > Advanced Appliance & Air Repair
3737 Glenwood Ave, Raleigh, NC | Directions 2761235.830821 -78.667456
Neighborhoods: North Hills
Advanced Appliance & Air Repair has proudly been serving the Raleigh/Durham, NC Area since 2002. "We are a Christian family business dedicated to performing fast, honest, dependable service to your family at a reasonable price. We want to be your service company for years to come.
At Advanced Appliance and Repair, we repair refrigerators, washers, dryers, ranges, cook-tops, ovens, dishwashers, garbage disposals, heating and air conditioning systems, and more.....
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Have any major HVAC repair and get $10 off your bill.
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Have your AC System checked for $69.95 from Advanced Appliance & Air of Raleigh, NC today.
Appliance Repair Raleigh – I called Advance Appliance and was referred to the company's son since there would be a long wait. I called and made an appointment and Brandon arrived in a personal car with his girlfriend who stood by him the entire time he looked at my washer and dryer. When I asked him a question, she answered. He was unable to repair my washer and then they left to get a belt to repair my dryer. They were gone so long I thought they were not coming back. When they returned he repaired the belt and then his girlfriend wrote out an outrageous bill that included a huge service charge, outrageous labor without an explanation of an hourly fee, and a part charge with no receipt. I told them I thought the bill was high and she was adamant that it was a customary charge. I cannot see how you can charge company rates when you come in your car and bring your girlfriend with you. I later found out that my washer was under warranty and wanted to speak with Brandon about refunding some of the money and getting it from the warranty. Needless to say the girlfriend answered the phone and told me that Brandon was not available to speak with me. She reported that she would discuss my situation with him, but I never received a call back. Stay away from these people, I think they must have written the good reviews themselves.
This review is written against the wrong company. It was intended to be written against 'Appliance Repair Raleigh'. They performed the service for this customer. Not us. This customer was unwilling to wait for us. So, we merely provided a phone number. We regret they were disappointed. This is not, in any way, a reflection on the service provided by 'Advanced Appliance & Air Repair'. If this customer had contacted us, we would have done anything in our power to make this a happy customer. BTW: No, we did not write any of our own reviews. That would be dishonest. Honesty is a virtue that will NOT be compromised at this company.
Holy Cow! This is how customer service should be... – I'm still stunned at how opposite this experience was from all other repairs. I had been fighting with Sears for weeks and they had screwed up in any number of ways. Out of shear frustration I fired Sears and found these guys instead.
They called me to confirm more than once. They arrived 30-minutes early, but called first to ask if it was okay. When they got here, they started from the most logical place and diagnosed a very complex problem in about 20 minutes. They were so careful with my very heavy machine, and tried many things to rule out any other possibilities. After they replaced the part, they tested the machine thoroughly and then charged me $20 less than the original price of the repair.
I remember customer service being like this when I was a kid, but thought that business model had long left our culture. This was a fantastic experience and I highly recommend them to anyone.
And don't let their ages fool you, Shaun and Hannah are young, but far more competent than the Sears repair folks who were twice their age. Bravo!
GREAT Experience – As a single woman it is always comforting to find a great repair service that is honest, too the point, and has reasonable prices. An added bonus was it was a Christian based company. I noticed my freeze was not getting cold enough - i read the reviews and took a chance and called Advance Appliance. I made my repair request online via their website and was present surprised to get a call first thing this morning by the owner, Joe. He advised that someone would be in touch with me soon to make arrangements. I received a very nice gentleman (Tony) that arrived and was very courteous and nice. He was new, but seemed very intelligent and taught me what to look for and made sure i understood what he was doing at each part of the diagnostic. I felt bad because my fridge gave him a fit and took alot longer than he thought, but he was alwasy nice and courteous. Hands down I will be calling them again for any and all repairs and have nothing but GREAT things to say about them.
Hooray! They will meet your expectations. – I feel like i've discovered treasure...Wow, how satisfying it is to feel like your repair guy is actually honest and trustworthy, skilled enough to figure out what's wrong and fix it, and friendly too! I'll be saving Joe and this company's contact info for future use.
When I started this company 8 years ago, I was scared, hungry, and broke. I prayed to God to bless us with good Christian customers. In return, I promised Him we would allow His Light to shine thru us by being His servant and serving others with honest dependable service. It is so gratifying to know we have earned your trust and you are so kind to express it. It is truely an honor to be your service company. And, I am here to proclaim 'Prayer works' !!!
First rate - worth every penny – I live in N. Raleigh. in a house new to me. I tested the dishwasher after a few months because I never use it but wanted to make sure it worked. The electric seemed fine but no water would come in. I checked the water line myself; it seemed fine. I called Advanced because of the good reviews. I had a visit from Joe and Shaun ,on time and courteous. They found a simple thing in five minutes. Someone else might have taken forever to run the clock. They even had the small part I needed drop-shipped to me so I could simply put it in with no tools myself and avoid more money for a service call to do something really simple. Use these folks!!
Excellent Service – I had a repair done 2 weeks ago for a capacitor replacement and was grossly overcharged by another company. I found this website through CitySearch and wished I had called them initially. Shaun came this morning and said the capacitor was about to break down because it was wired incorrectly. He replaced the part and installed a new bracket for it. Then he checked out the unit. Shaun and is very professional and reputable. I would highly recommend this business to anyone.
Excellent customer service; highly recommend – Discovered this family business on City Search and opted to use them after reading excellent reviews.
Got same-day service on repairs of both washer and dishwasher.
While there is a service call fee as well as a fee for each repair, these are significantly less than a national department store chain wanted for repairs on their store brand appliances.
Would definitely recommend this family company and know that when the inevitable day arrives that another appliance need repair, will be calling them.
Honest, trustworthy, reliable, efficient – As someone transplanted into the Raleigh-Durham area, I feel so blessed to have found Joe, Shaun, Donna and team at Advanced Appliance & Air.
They are company of integrity who will tell you the truth. Regardless of whether you need $100 of work or $5,000 of work, their attention and customer service is amazing.
I have had Shaun out for a minor fix on my AC unit and was so pleased that when my parents needed a brand new system (much bigger job) I knew EXACTLY who to call. The folks at Advanced Appliance & Air prescribe exactly what you need... and nothing more.
I'll never call another company or repair chain again for HVAC or appliance needs! These folks are the BEST!
They get 'er done! – We have a new Whirlpool frontload washer and no one could solve its problem. Even checked the internet and although many people had the same issue, after a lot of repair expenses, it went unsolved; but Joe and Donna worked hard and figured it out. Have not had an issue since. They are not only professional and honest, they are good people. Worth the extra expense. We will call them first every time.
We are so blessed to have customers who will take the time to give us a good review. Thank you for loving the Lord and sharing His love with us.
Reliable, Personable – My twenty-five-year-old oven's baking element died recently. I checked out several appliance repair businesses, but they expected me to wait a week before they could get to me. Then I read the raves about Advanced Appliance on City Search and called them. They gave me an appointment one day later at 4 p.m., and my doorbell rang at 4:00 exactly. The repairman was friendly , knowledgeable, and fast. The work is guaranteed for a year, so I feel entirely comfortable. Would I call Advanced Appliance again? You bet! I hope I don't need appliance repairs again any time soon, but when I do, this is the business I will call without hesitation.
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