Brooklyn >Food & Dining > Cheryl's Global Soul
236 Underhill Ave., Brooklyn, NY | Directions 1123840.673562 -73.967394
Fri & Sat 8am-11pm
Open til Midnight first Saturdays
Neighborhoods: Prospect Heights
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Cozy, neighborhood cafe – I just wanted to write a review to offset the silly 1 star reviews which were obviously written in haste by someone who'd had a bad experience. I love Cheryl's. It's a great little neighborhood place, and Cheryl is a warm and welcoming presence. I often stop in mornings for a great cup of coffee and a selection of various fresh scones. Cheryl's has a community feel to it, which isn't to say that only locals are treated well. Everyone who walks through the door gets a smile from at least one person behind the counter. Every eatery has its busy moments, and yes, if there is a crowd outside, the establishment might try and turn the table over. Expect that anywhere - but don't take offense. As for bad service...? How's a free round of mimosas from Cheryl herself bad service? Doesn't happen every time I'm in there, but this simple act is evidence that this place aims to please, and wants your return business. Weekdays, you'll find all types wandering in for lunch - writers, families with strollers, stray folk from the Brooklyn Museum and Botanic Garden which are a block away... It's a casual place, with yummy food. I recommend the pancakes and french toast. For lunch, they have great sandwiches at a reasonable price. Come at the right time and no one will hustle you out the door.
All But Shoved Out the Door – I would love to give this place more stars because the food is very good, but they really rush you out. You expect a quick turn over in a diner, but not a seemingly chill restaurant like Cheryl's. I had brunch there for the second time this weekend with my friend, and we were again rushed out the door, this after being told that they did not offer any substitutions for sandwiches (how hard is it to get a different mayo on the side), not getting the water we asked for (thank God for the busboy), and my friend getting a cold plate of eggs (when she asked the waitress if she could get them warmed up, she said "sure" to her face, and then added "I'd love to" under her breath as she turned away). Oh, and the cupcake I ordered after brunch came to me in a to-go bag. Okay Cheryl, I get the hint.
So sad . . . – Cheryl's is on our block, and we used to love it. Their pancakes and quiche are both outstanding, but neither is worth the abusive treatment we're afraid we might receive again. The crowning moment - and believe me, there were others - was when we learned on our bill that Cheryl's does not refill, or even top off brunch coffee. As it happened, Cheryl herself took our bill from our table. We asked her about the charge for our second cup - an unusual one for a brunch place, and one she admittedly only added recently. She gave us a sob story about how providing fair trade coffee costs her more, added that our waitress should have told us, and then left to get our change. When she returned, she claimed, unprompted, that the waitress said she did tell us. In other words, she called us liars and dared us to challenge her. This after waiting 1 hour in the cold when told the wait would be 15 minutes, and being seated near a drafty window. An extra $3.00 on a bill is not really a big deal . . . unless of course, it's not expected, no comforts have been offered to offset an otherwise unpleasant experience, and the owner herself has gone out of her way to insult you before you leave.
Decent food, terrible service – My partner and I decided to try Cheryl's on a whim this morning. We sat down next to an empty table on one side and a table of four that had just arrived on the other. The restaurant was busy but there wasn't a wait, and it was early for brunch -- 11 a.m. The table of four ordered about two minutes before we did, and we waited so long for our food that they FINISHED their meal before ours was given to us. Meanwhile, the empty table was filled after we sat down, and they got their food before we did as well. Seriously, we ordered at 11:15 and didn't receive our food until 11:50. We would have complained, but we never even had an opportunity to -- the wait staff never checked in on us. After I finished my coffee...and water...and bloody mary before our food arrived, I couldn't even flag someone's attention to refill my coffee until my food was delivered to me. We waited almost an hour for eggs. Inexcusable. And the staff was completely unfriendly (when we inquired about their "cash only" policy, which is nowhere on the menu, the waitress was downright surly). Delays and mix-ups happen, but I usually expect (at least!) an apology for lousy service. If we knew brunch was going to take an hour and a half, we would have walked to Park Slope. We'll never go back to Cheryl's.
Great food, unusually pleasant experience – Stopped in by chance en route to the Brooklyn Botanic Gardens on a balm Saturday morning and January and was drawn in by the friendly group sitting outside chatting and the appealingly urban-rustic interior. Had a great breakfast/brunch that began with an excellent, spicy bloody mary. I then enjoyed a tasty hamburger cooked to my specifications--generously sized without being excessive--on a wonderful toasted bun. All this was complimented with delicious grilled onions, good fries, and a surprisingly nice mesclun side salad with zesty dressing. My partner had a yummy omelet with very appealing-looking home fries. The service was very good-humored and attentive, without being in the way. The atmosphere was unusually welcoming, low-key, and casual without ever feeling sloppy. I left feeling uplifted by the friendly atmosphere and quality of the dining experience. More like something you'd experience in a small town establishment than in our increasingly hip Brooklyn hood.
Outstanding sandwiches – Had lunch here on a cold, windy day and it was exactly what we needed hearty soups and sandwiches (on amazingly soft bread) and great coffee. Cheryl was out eating her lunch with the rest of us and seemed really pleasant and proud of her place understandably so. Interested to see what dinner is like.
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