White Glove Moving

(201) 705-1982 | View Website

235 West 1st Street, Bayonne, NJ | Directions   07002

40.647340 -74.140637

Open Hours

9:00 Am to 7:00 Pm

 
Moving Companies, Building Movers, Storage  more

More Categories: Household Storage

Neighborhoods: Constable Hook

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Owner verified business
 
 
 

Special Offers

  1. Print Offer

    15 Free Boxes - Free Boxes Delivery

    Provided by CityGrid

    Free Estimate - Free Home Consultation

Reviews for White Glove Moving

3 months ago

I recently employed White Glove Moving to transport my belongings to my new home, and much to my dismay, their service was egregiously subpar. To begin with, their entire process lacked any semblance of order and functionality. My items were simply thrown in boxes; nothing was appropriately wrapped or secured so as to ensure the safe transport of my possessions. When my furniture arrived, it was marred with nicks, scrapes, and other forms of irreparable damage. I had much higher expectations for a company that came with such good reviews.

In regards to customer relations, the company offers meager customer service. They have not been responsive to my complaints. Furthermore, it has come to my attention that they subversively manipulated the contract. I hired White Glove Moving in the attempt of ameliorating the moving process; unfortunately, they only made the entire process more stressful and frustrating. Overall, I was very disappointed with their inferior low-grade work and would not recommend them to anyone who values their time, money, and property.

Doesn't Recommend
9 months ago

Choosing White Glove Moving for a cross-country move was the BIGGEST MISTAKE I have ever made. Save yourself a lot of heartache and financial distress and simply spend the money upfront on a quality moving company (that being said, any other mover would do). I refused to sign a claim offer of a measly ~$300 for my ~$7,000 of items in order to write this review, as the claim form legally prevents one from filing service-related complaints.

Here is my moving experience highlight reel:

- Lost 20% of my boxes valued at ~$7,000, one of which was the largest box I had

- Forced to notify mover that they brought other people’s boxes into my apartment

- Long distance driver was entirely unorganized and brought me into his truck to help look for my boxes (Good thing I am not a thief!)

- Nonexistent communication within the company - Management was unaware my boxes were even missing

- One way street - Whiteglove rarely, if ever, returned any of our repeated calls or messages

- Whiteglove employees are incompetent across the board - drivers, customer service and directors are no exception

- Zero accountability - Eventually dealt directly with a White Glove Executive Director who quickly pawned me off to yet another employee

- Never got a truly honest apology

- Was encouraged to quickly file a claim

- Possible locations of my box according to Whiteglove - in other customer’s hands, overseas, or hidden in the New Jersey warehouse

- Pressured Whiteglove to put any real effort into finding the boxes

- Experienced horrible record keeping and knowledge-share among employees regarding customer files (not sure they really exist, maybe on napkins?)

- Granted access to their “VIP Customer Care Department” line. If the kind of treatment I received on that line was “VIP”, I would love to know how they treat regular customers service calls

Best luck on your move!

UPDATE: I called White Glove to tell them I was declining the claim offer. They increased the offer a bit, but it still wasn’t anywhere close. I was asked what I was looking for, and I told them “at least $xyza” as I didn’t have time to think and choose a set amount, to which the employee replied that I should hear back in a few minutes. I was under the impression she was just feeling me out to see if coming up to around this amount was even possible. Just before the end of their business day I got a call back with a new offer. The White Glove employee went on the offensive and began attacking me once I suggested what I considered to be a reasonable offer (I came up with a fixed amount after having some time to think about it) considering I did not get what I paid for, which is for ALL my belongings to end up at the final destination. She said “we agreed on a number originally, but then you turned it down”. Nonsense. I was offered the “maximum” amount originally and was not aware of all the legal jargon prohibiting me from reviewing the company - I never agreed to that. She then suggested I was lying about the box contents, told me I was “vindictive”, that I would receive “bad karma”, and that if I posted a review she would reply with “all my personal information” including my signed confidential contract. As far as I’m concerned, I am expecting good karma if I prevent even one person from using this terribly unprofessional company. I credit them for increasing the offer, but it is grossly unprofessional and disgraceful to start launching personal attacks at a customer.

Doesn't Recommend
over a year ago

DO NOT USE WHITE GLOVE. Worst building damage my landlord has seen in over 40 years of work and hundreds of buildings managed.

I have NEVER experienced such horrendous customer service and sheer negligence and disrespect from any company I have encountered. The beginning of the move through consultation and pickup went well and I was led to believe that White Glove was responsive and professional. But then I was lied to by my movers and ignored by customer service representatives. This company, through its careless moving staff, caused thousands of dollars of damage to my building (which is all on video) and refuse to assess or repair the damage in a timely fashion. After I specifically asked the movers to carry a couch up the stairs, they used the tiny elevator and got the couch lodged inside the elevator denting and scraping the doors severely. Then when the couch finally came loose, the movers got it stuck between the elevator door and a wall, punching several holes in the wall, ripping the upholstery of my couch in multiple places, and pulling one of the arms off of the frame.

I was told that the only way to have the damage covered is through a lengthy claims application THROUGH ANOTHER LARGER COMPANY with numerous estimates, notarizations, labeled photographs, etc. and that it could be as long as 4 months before the damage is repaired.

I have truly never been this displeased with any company I have interacted with. If anyone would like photos of the damage caused during my move, please feel free to respond to this post and I will be happy to send.

Recommends
over a year ago

Dear Will,

Thank you so much so for the great team of Daniel & Antonio! They were amazing! The move started from NY & made it to our new home in KY and all of it was done with great professionalism. We couldn't have been happier with the team of movers you have from both beginning to end. Daniel was quick and very effective! If we should move again this company will only be our choice!

Thank you,

Eric Rivera.

Recommends
over a year ago

Gentlemen

On May 23 and 24 I had the pleasure of being moved by your company. As a former manager in the retail industry for over forty years I speak from experience and was very impressed with the level of service I received. All my contacts from White Glove, Ralph, Arthur, Edison, Ricardo and Autumn were outstanding. They operated very professionally, showed respect for my property and constantly checked to make sure I was satisfied. I honestly can't think of anything that could have been done to make the experience better. I am very happy to recommend your company to all my friends.

Thank you very much and keep up the good work.

BrianStewart

Recommends
over a year ago

My wife and I wanted to compliment the excellence of the team managed by German Clavijo, including his associates Alvaro, Amin and Sergio. They moved us within Summit NJ on Friday 25 May on schedule and in line with the budget estimate. They arrived on time, moved quickly, efficiently and most carefully to load the truck. They then even more carefully moved efficiently to unload at our new home, paying close attention to keep things organized and getting boxes and furniture correctly placed. They then finished right on schedule! We were pleased and impressed with the energy, good will, politeness and care these gentlemen brought to their work. Mr. Clavijo’s management in particular was outstanding. We congratulate White Glove for recruiting and retaining such strong staff, and hope this praise will be communicated to them and that this excellence will be appropriately rewarded.

Name:Jonathan Bloom

Doesn't Recommend
1.0
over a year ago

DO NOT USE WHITEGLOVE.

No, seriously. Don't even consider it.

We've been without our stuff for 2 weeks now sitting in an empty house. Everyone has been completely unprofessional, has misled about everything we were expecting, and have had zero follow-up calls and status calls.

We were misquoted a price, which we paid in full before the movers showed up, and had to pay an extra $800 because we had a few more boxes. Obviously we had to agree since all of our stuff was boxed up and the movers were already packing things into the truck. They also have all sorts of extra fees if there are stairs, long driveways, etc. $75 extra for each little detail. All of which isn't told to you until you sign your stuff away.

We were told initially (during the quote phase) that our delivery would take 7-10 days. Then once we agreed, that changed to 7-10 business days. Then once we sent the money, it changed to 14 business days. Then once the movers packed up all of our stuff, it was 14 business days from your first available date.

When the movers came to pick up our stuff, it was just 2 guys. it took 9 HOURS. I also had to feed these people (which having an empty house meant that I had to order food... on my dime). They also didn't have any tools. I had to unpack one of my boxes to give them tools.

I've had to call and call almost every day asking where the hell my stuff is. Every time I call I get a new answer.

This is the worst experience I've had. It's also cost me $4,500. We've been camping in an empty house and eating out every night. Added cost of eating out every night for a family?

DO

NOT

USE

THIS

COMPANY

Update:

Still waiting for my furniture.

I had to call the dispatch and try to get an update. They told me "for sure Saturday, worst case Sunday". I was also told the driver would call me Friday. He didn't. I had to call today (Saturday) and I woke him up (at 2pm). It took 5 minutes for him to wrap his head around who he was talking to. He told me he would be here tomorrow morning between 8 and 11.

Now, he just called me this evening to tell me his truck broke down and won't be able to fix it tomorrow since it's Sunday. He said maybe Monday.

Are you freaking kidding me???????

What's next? Will all of my stuff be broken when I finally get it? Will I have 2 extra bills for unexpected expenses?

I've never been more upset about a company in my life.

Recommends
5.0
over a year ago

I don't write letters too often for services that I pay for, however I wanted to take a moment to write you and all the fine people at White Glove Moving and Storage.



From my initial contact with you, to Luba and his terrific crew of packers and movers at my home in Lake Peekskill, NY (which was 65 stairs down from the moving truck) to the 2 great men (Mr. Ahmed Hassan and Mr. Julian Garcia) who unpacked the truck at the final destination in Grapevine, Texas you guys have all delivered on an unwritten promise at an agreed upon price.



I applaud each and every one of you.



Starting with you, the service has been impeccable with efficient answers to my questions and concerns, the care shown to my belongings and packing was clean, neat, and orderly, the delivery at the final destination was well executed, efficient, careful and thoughtful.



You guys are terrific and I will never stop praising you all for making what could have been a terrible situation a pleasant one.

With that said, I hope I never need a moving company again but if I do, you guys will be the only one I will call.



Thank you one and all. . . . . White Glove Moving and Storage



Sincerely,



Ken Fleck

Recommends
5.0
over a year ago

On May 23 and 24 I had the pleasure of being moved by your company. As a former manager in the retail industry for over forty years I speak from experience and was very impressed with the level of service I received. All my contacts from White Glove, Ralph, Arthur, Edison, Ricardo and Autumn were outstanding. They operated very professionally, showed respect for my property and constantly checked to make sure I was satisfied. I honestly can't think of anything that could have been done to make the experience better. I am very happy to recommend your company to all my friends.



Thank you very much and keep up the good work.



Haim Raitsev

Recommends
5.0
over a year ago

Fantastic company – This review is to tell you that we moved on April 19, 2012 from Summit and we used White Glove Moving and Storage. I just have one word for the staff (gentleman who gave the estimate), Arthur (whom I spoke to before the move), VIP Moving Crew headed up by Padro the day of the move and the telephone follow-up after the move------- FANTASTIC, FANTASTIC, FANTASTIC AND FANTASTIC. What a wonderful company to deal with!

Thank you!

Bill and Marianne Corrado

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