201 Massachusetts Ave NE, Washington, DC | Directions 2000238.894619 -77.003098
Neighborhoods: Northeast, Stanton Park, Northeast Washington
I have to agree with these comments. Matt says he is the owner of Flowright. He is very rude and unprofessional. They replaced my 3/4 hp garbage disposer with a much smaller and cheaper 1/3 hp garbage disposer under a home warranty I have. This was on July 16, 2012. I've been trying to get it replaced with the same size disposer I have. Under the home warranty they are supposed to replace appliances with the same or better size or capacity. They were supposed to come out on Saturday, November 3rd and never showed up. I made an appointment for today, Wednesday, November 14th. When I made the appointment, I reminded Matt to install the 3/4 hp disposer and he said he would. He called me around 7:15 AM today to ask why he was coming out. I reminded him that he is supposed to install the 3/4 hp disposer. He told me that he needed to buy one before they come out. I called him around 11:30 AM and the plumber is in Virginia and should be here in about 30 minutes. I'll see if he arrives at my house in NW DC or not. I will never use Flowright ever again; home warranty or not!
So rude – Whomever Matt is at Flowright is one of the rudest people you may encounter when trying to get something done. He never showed up on teh agreed time. When I called to find out what happened he lied about calling me calling me several times. And when I tried, for some insane reason, to reschedule the appointment he lectured me on his terrible schedule and then hung up on me. I am completely amazed with what just happened. Do not use them.
So unethical – Plumbers never showed up when they were supposed to. Supplied false quotes, lied about the work that they did, and lied about what needed to be repaired. I've never dealt with such an unethical business or such an awful business person. What should have been a two day job took longer than a week. Save yourself money, time, and a headache and find a different plumber.
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