5138 Macarthur Blvd NW, Washington, DC | Directions 2001638.925990 -77.102758
Neighborhoods: Palisades, Northwest Washington, Northwest
The vet and staff here treated me in an unprofessional manner and did not provide me with the level of consideration and full range of options I would expect from a vet when a dog is under anesthesia and undergoing serious dental work.
My dog was under anesthesia and put me on hold for over 17 minutes before I got to talk to the vet. The first time I spoke with her the vet failed to adequately explain which tooth they were planning to take out, I was not clear that it was a prominent canine tooth.
Then they failed to give me a full range of options and place me under time pressure to make a decision when I was trying to consult others. I called back immediately to tell them not to do it at that time, so that I could get a second opinion and have more time to consider and weigh the decision. By that time they had already extracted the tooth and there was no going back.
I am shocked and upset by how unprofessionally this situation was handled, and now my dog is left without a front canine tooth. Moreover, they never even apologized or acknowledged their actions. I will certainly never return and I sincerely hope that no one else ever has to go through such an upsetting situation.
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