Raleigh >Food & Dining > Gianni & Gaitano's
14460 New Falls Of Neuse, Raleigh, NC | Directions 2761435.945870 -78.542725
Never Going Back – My family and I have tried Gianni's at Wakefield a number of times. With the exception of our very first visit, we've not had good experiences. Service is consistently slow and food takes an inexplicably long time to arrive. On one occasion, we sat for 15 minutes before being greeted by our server, on another we waited 45 minutes for a simple pasta dish, on yet another we were overcharged and had to argue to get the situation corrected. It's unfortunate since there are a couple dishes on the menu we really enjoy, but we're never going back. The overall customer service and quality is that poor.
Great Pizza, winelist, and service! – We went to Gianni & Gaitano's last night. The service was impeccable. Whenever we needed our waiter, he was there. He did not intrude on our conversation, and did not hang over the table.
The wine list is extensive, and reasonably priced.
We tried the Caesar salad and "Grandma's Pizza." Both were delicious. Please note, if you like your Caesar salad with thick, creamy dressing, this is NOT the salad for you. This Caesar had a light dressing (like what I would make at home) was delicious, and not too heavy.
The pizza was cooked perfectly, nice crispy crust with a little bit of softness to it. My only complaint is that Grandmas Pizza only comes in 2 sizes (It is a square pizza). My husband and I got the largest size, and it was MORE than enough food for two. In fact, we took home about 8 slices. Which is good for us, because it is great the next day.
Don't let the bad reviews scare you, I had no issue with the service at all. Go with an open mind. Remember, any restaurant that gets as busy as Gianni's will eventually have a slower service. Last night, they were spot on!
Oh, and a high five to the pianist. He did a superb job playing the piano, without intruding on anyone's conversations.
WE WILL DEFINITELY BE GOING BACK!
From appetizers to seafood everything was incredible. – My boyfriend and I have been to Gianni's a few times and love their food! The problem in the past was the service was ok. Which in our younger days, we both waited tables to get by in college and understand some struggles on a busy night. I have been twice this week and have been very impressed with the change. The hostess had a big smile as we walked in and offered adult dining or family. We chose the family side and was sat fairly quickly. Amanda was our server and she was great. Very helpful on the menu and specials. Gianni stopped by with a great story, which you have to watch this guy when your pizza comes! LOL! Great guy! His general manager Shane stopped by to say hi and made sure to remind us of the desserts they have. I must say those guys are doing something right because service and food was 5 stars tonight! Thanks everyone for making it a great night after a long day! Hope everyone enjoys this place as much as we do.
Horrible service, great food – The food was good once it arrived. Three of us went over to the restaurant at lunch. Each of placed an order and nothing strange about it, like special requests, etc. There was a large group of women there as well. It took us a good 20-30 mins to get our food. As the waiters/waitress were all servicing this large group. Once the food got there, my order was incorrect and the other two were okay. I simply took my plate inside (we were at outside tables) and flagged the waiter and told him it was correct which he said wasnt until I showed him the cut portion that I cut earleir when trying it. It was not chicken, it was italian sausage. He took it and just walked off before I could ask how long it might be. I go back and sit down and another 10 mins pass and still no food. A friend of mine try flagging the waiter down so I could just cancel the order and he basically repated the order at the door not our table and walked in without even stopping to see what we wanted. FInally it comes out and I ask for a takeout box and the friend asked for the checks and to be separated. The waiter basically ignored us to once again service the large group. Took another flagging down and 5 mins more before we got the check and the to go box. The check was not separated which we asked for again. He took the cards goes inside, only to come back out again, still with the cards and no checks/receipts. He goes back in and finally comes out with the individual receipts. We were not the only ones who suffered, another group was complaining too for the poor service. All the waiters/hostess were servicing the large group and not bothering to serve the surrounding tables. Just horrible.
BEST RESTAURANT I HAVE EVER BEEN TO! – The first time I went to Gianni & Gaitanos I was swept away by the positve feeling it gave me! I felt as though I was in Italy. When I walked in, I was greeted by a hostess who took me to my seat immediatly. Sure, on a saturday night you might have to wait about 20 minutes, trust me, it is very much worth it! The waiter came to me immediatly to take our drink orders.I was sitting on Gaitanos side, not knowing there was a Gianni's. I opened the menu to see the varitey of food, and every meal was carefully explained. I ordered the Penne Vodka, it's just how mom had made it in New York. Since I moved to North Carolina I've been looking for real Italian food. Fresh food, ya know what I mean? I could tell that when I took that first bite of the Penne Vodka that it was made fresh and straight from the heart! I could also tell that it wasn't FREEZER BAG, ALREADY MADE FOOD! That drives me crazy, but DEFINATLY NOT HERE! I read the cover of the menu, I read about the trip the Cinelli family had from Italy. Just because they have alot of restaurants, DOES NOT MEAN THEY ARE A CHAIN! NO far from it! They're a hard working family making the American! How I know all this, you ask? I was told from the source! The owner came to me and asked me how my meal was, and asked if I needed anything, although I was already stuffing my face with their famous NY Cheese Cake! UMM! The next time I came, me and my husband ate on Gianni's side. It has a bar, a party room, and even a singer and pianist! I was blown away at how nice it was! I had the steak special, my husband had the lobster. They were cooked to perfection! the light was so romantic. The wine made me feel like I was drinking in an actual Italian vinyard! My hasband was so happy with his meal he said to me " when your family comes to visit, lets take them here!". We noticed that people were coming around the back. The waiter told me that there was a back door, into this side. now, we only came in through the back door!
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