Po Box 407, Dripping Springs, TX | Directions 7862030.190208 -98.086679
Good Job – Luise did a great job, he was able to quickly identify the problem and resolve it for me.
I had Austec appliance out for warrenty service on my dishwasher. They confirmed their appointment the week before, called me in the morning with an estimated arrival time, showed up on time and completed the repairs very fast. Overall one of the best experiences with a appliance repair company I have had
WHAT CUSTOMER SERVICE USE TO BE!! – I just got through reading reviews before I wrote mine and I was perplexed by the variance of service reviews. The only conclusion I could come up with is that there are people who are wound to tight and then their are people who are gracious and understand that they are not the only people on the planet. With that being said, I had the best experience with these people and always get good service from them.
My brand new LG French Door Bottom Freezer went out the month after purchasing from Best Buy. I had just purchased about $250.00 worth of food for a holiday bar-b-que and the refrigerator went out. I was on the phone with LG customer service trying to understand them and their I'm just here for the money attitude which by the way comes with no comprehension of the english language. LG CS wanted me to unplug the unit for 48 hours and then plug it back in and hope for the best and then wait until they could get someone out to service it which may have taken a week or more!!! Now think about this. Dish washer, you can hand wash; washer/dryer, you can take to laundromat; stove, take out or microwave; refrigerator.....well you get the picture.
So I call Austec while LG is on the phone with me and am talking to both women at the same time. Austec (I wish I could remember her name) listened and was truly compassionate about my situation (unlike LG CS) said she was sorry that it would be a few days before they could get to my house which included a weekend. I got of the phone with them both and was furious because of all the political reasons I get upset with talking to people in a foreign country that has no concept of why we Americans get so upset over a non working appliance. BECAUSE....we work really hard for our money only to spend it on something really cheap and made in China to pay China back for all the money we have borrowed to get our butts out of a jam all the while telling the American people not to spend what they don't have. (oh crap!! off message) Anyway I was fuming and then the phone rings. Austec said they could be at my house that day!!! I was ecstatic. By the time we got off the phone Austec took my really bad day and my rage and turned it into laughter by the end of the conversation. They were able to squeeze me into their already full plate that day and I live in Buchanan Dam!! Now that is what customer service use to be. Brandon came out looked and saw the problem, ordered the part, came back out put the part on. The whole repair time was maybe 1 hour!! Kindness and understanding goes a really long way that's why I will always call on Austec. Five Star ***** in my contacts.
Service = GREAT – I was impressed that Austec's technician was professional and very knowledgeably regarding the repair of my high end appliance! I have full Viking appliances; and am lucky to have David at Austec to not only repair my oven, but to show me features I was unaware of after owning the oven for over 2 yrs. The service and expertise I received from Austec Appliance was affordable and complete.I recommend them to anyone who wants good honest service.
Service Manager is a nutcase – When we originally called asko (the manufacturer of our dishwasher) about service, they said their warranty would cover parts and labor. AUSTEC said that "parts and labor didn't cover the service call" I called Asko back and they said it should, so I called Austec back and told them. They were pretty irritated. They sent the "service manager" out to our home to service the dishwasher. He was cranky and complained the entire time. It was so bad, we thought about asking him to leave. He complained about how Asko puts their dishwashers together, about how they don't bend the metal edges over so the people who work on them won't cut their hands. He said whoever installed it shouldn't have used long screws on the sides. He complained that the front was screwed in too tight. He clearly did NOT want to work on the Asko. The carpenter who made my cabinets put a little kickplate infront of the bottom of the dishwasher to match the cabinets. He complained about that even though I took it off. There were crumbs and apparently an apple core under there ...because even though I swept it up under there for him, he felt it was necessary to write that up "apple core" in his report to asko where he stated that our dishwasher was abused and dirty and that he had to clean in order to work on it. Ummm...wow. I didn't see him clean anything. There is some dried detergent in there from the day it stopped working. The top where the switches are is a little worn and there is tiny crack in the plastic strip where people thought it was a button...but his report was scathing and unreal. My housekeeper had been there the day before! He didn't want to work on it so he burned us with Asko so bad they don't want to send anyone else out to look at it. He never even diagnosed the problem. I had a full house when he arrived to work on it (kids, pets, two adults) We all found it necessary to get away from that end of the house while he was there. My husband and I now know we should have asked him to leave while we were ahead. A real nutcase with anger issues and a completely unprofessional operation. Call someone else!
Your warranty was denied by the manufacturer of your unit because of the damage done to the unit by your husband, you told the tech that your husband hit the front of it repeatedly, [many holes, anger issues?]and , your manufacturer decided that the filth of the machine and surroundings and damage done to your unit was your fault and that was not decided by Austec.
Great Service! – I set up service with Austec appliance to service my dryer. The person in the office who took my call was very friendly. The service technician, Brandon, arrived on time and diagnosed and fixed the problem the same day. I was very impressed and would recommend Austec to everyone.
Very pleased with the service – Travis B was the 3rd technician we had come out to service our Samsung refigerator. First two guys couldn't diagnose the problem and told me I was hearing things(funny, loud running sound every minute or so). This went on for a couple of months, driving me crazy. Travis B came out, figured out the problem, ordered the part and wah-lah, it was fixed. Blessed silence. He was very friendly and knowledgable and we were very pleased with the service.
Avoid like the PLAGUE – Our microwave stopped working on April 5th and we called the warranty in to Lowes who sent Austec to repair it. Their 1st visit was April 9th, then April 20th, then May 1st. They finally admit it cant be fixed and Lowes sends a merchandise credit card so we can purchase a new one. Fine. THEN we see that Austec has scratched our counter top putting the microwave on top of it without protection. We call Lowes to report this and they tell us to contact them directly to have them deal with it. The owner Larry and the tech Brandon visited our house on May 24th, photograph the scratches and assure me they are going to do everything they can to fix it. That was the last I heard from them. I left 4 messages for the owner and never rec'd a call back. Each time I called to leave these messages I am left on hold for 5 minutes or more and have to call back and say NO I will not be put on hold. Since we never get a call back from them we have escalated it to Lowes (who hired them in the 1st place). They also put Lowes on hold forever and then HUNG UP on them! Still dealing with this but going through Lowes now.
Larry has responded to you, this is very unfair. We never hung up on anyone. That is just a completely false statement.
Impressed – I have an old trash compactor whose door was stuck and wouldn't open. A repairman from another company spent a long time trying to fix it with no luck. I called Austec Appliance, though I figured it was probably a waste of time and money. I would have been satisfied if they could even just get the drawer open so I could empty the trash; I figured the compactor was probably a goner. Then Travis from Austec Appliance came out. He called at least three times beforehand to let me know when he was coming. He worked hard to diagnose the problem and resolved it successfully. I was very impressed and will surely used him again and again.
Best Appliance repair – I would like to commend Jacob, the service technican, who repaired my Whirlpool Washing Machine. He was very precise and did an excellent job. He kept in contact with me regarding my appointment and arrived on time. He exceeded my expectation for a job well done. I would recommend him to anyone.
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