Austin >Women's Clothing > Alexia Gavela Bridal
3704 Crawford St, Austin, TX | Directions 7873130.307447 -97.749416
small store, unhelpful consultant, left alone in dressing room – This was my first stop on my bridal gown search. I showed up to my appointment with some pictures of dresses I liked and after flipping through them she began to pull some dresses but they were not really what I had shown her. She was helpful at first with fluffing the dresses and clipping them to fit but after about 20 minutes several other women came in and she had to help them leaving me without anyone to help with the dresses. I tried on my other dresses as best I could with my moms help. Once the other women left she just stopped helping us! I still had dresses to try and on she just went and sat at the front. I couldn?t pinch the dresses myself and my mom tried to help but we did not know how her clamps worked. It was really difficult without her help. She finally reappeared when we were all done and just gave me the prices on the dresses I had tried on. It was really disappointing, I was really excited about trying on dresses and getting help as I was a dress shopping virgin. She seemed totally uninterested and like we were taking way too long. While she sat up front the phone was not ringing and there was no one up there to help as far as we could tell she just did not feel like helping and just wanted to sit there. Hopefully the other salons I go to will be more helpful and actually seem like they want to help me.
Best little boutique! – Geri and Alex are both knowledgable. They have a lot of good advice and recommendation. No snooty at all, regardless of what is your budget. They work with you to make you a happy client. Most of their clients are refered by another bride. Sometimes you get offered some wine which is nice. The tailor is reasonably priced, too. Beautiful selections as well. Can't say enough. Love you Geri, Amy.
Go above and beyond – I had been shopping around for wedding dresses for roughly a week. Belle Saison, Ahead of the Curve, and Unbridaled had great selections but nothing that worked for me. At Serendipity the service was so horrendous that I opted on not giving them a $1400 dress sale--in particular the man who sits at the front store and his better than thou attitude. After a few days I mustered up the last bit of energy I had and went over to Alexia Gavela. I had completely overlooked on the site that it was by appointment only but was still welcomed by Geri without a problem. I had a particular idea about how I wanted my dress to look but after some suggestions from Geri he found the dress of my dreams. I fell in love with it immediately and shockingly it wouldn't break the bank. Geri gave his knowledgeable advice when it was warranted and never was pushy about the sale. I also must say of all the bridal stores they had the best lighting.
Gorgeous selection of gowns and excellent customer service – Shopping at Alexia Gavela Bridal was such a wonderful experience. It was the second bridal shop I had been in, and I was trying very hard to avoid the horrid David's Bridal and places like it. Alexia Gavela was exactly what I was looking for -- a charming shop with a large selection of really beautiful gowns. But all of that aside, this was the best customer service I have ever experienced at any type of store. Geri was fantastic, so friendly, sincere, and helpful. He knew when to add his two cents and when to withhold his opinion so that I could think through my decision. My only regret is that I can't shop there more often! I highly recommend visiting Alexia Gavela first when you start shopping for your bridal gown. You probably won't need to go anywhere else.
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