330 S. Valley View Blvd, Las Vegas, NV | Directions 8910736.169236 -115.192610
Mon. - Fri. 8am - 5pm;Sat. - Sun. CLOSED
Better than the rest – First of all, I would like to start off with the fact that I bought Prism TV to fully take advantage of the television I paid way too much for. Am I happy with what it does for the TV? ABSOLUTELY! Prism boasts a Blue Ray quality picture and that is exactly what I am getting now in my house. Thanks for that. However, while the picture quality and convenience of a whole home dvr deserves 5 stars, I can't stand giving a company with bad customer service a perfect score. I understand that some phone reps are good, and some are aweful, so it is what it is. I haven't been happy with Dish, Directv, or Cox customer service either, but at least now I am getting the TV picture and channel lineup I LOVE to watch.
Don't Bother – If you live in 89074 find another internet provider. Essentially "high speed" dsl service. Drops out DAILY, takes 3 days to get a service call. I have had all the types of internet service over the years and Centurylink is by far the worst and it's 2012??? Their marketing is great ...don't fall for it. VERIZON WHERE ARE YOU???
PRISM A BIG WASTE OF TIME ! ! – I signed up for Prism. Picture was great! The signal feed CRASHED after 6 days, because it is a telephone company first (with union repair men) it took 32 hours to get a repair guy to my house.... that sucks when you want to watch TV. It was repaired and 10 days later it crashed again. It was THREE DAYS (3) before a repair man came to my house and explained they were having problems at their switching station, "sending new technology through antiquated equipment". The reason I tried Prism was my DISH TV signal would fade out during a rain storm. Dish TV signal loss for a maximum of 20 to 30 minutes OR Prism signal loss for three days? DUH! I cancelled Prism and went back to DISH TV!
Don't be fooled by Century Link's false advertisement! – I wish there was a way to leave no stars, but I'll give one so I can write the post.
I could live with the slower-than-Cox internet, the tv that randomly shuts off, and the phone that has needed to be reset twice in the last three months, but what I am extremely upset about is that Century Link lied about the cost, refuses to honor the promotional pricing, and included several add-ons after I got the service.
I signed up for a package that costs 92.99/month. When I got my first bill, it was very high, but they explained that that was due to a prorated month. My second bill was lower, so I didn't think anything of it. My fourth bill was almost 140! That's a far cry from the 92.99 I was promised. Now they are telling me I didn't have that promotion on my account!!! Liars!
What recourse do I have? I've sent in a complaint to the FCC, we'll see if anything comes of it. Everyone out there who's had problems, please do the same!
Horrible once centurylink acquired Embarq !!!! – The day Centurylink acquired Embarq was the day that our Internet service started being capped.
The service would simply turn off at the same time every day. You call them and they tell you to rebooth the modem and it starts to work again for that day. Next day same thing and you call them and they tell you to reboot. The service is constantly cutting in and out.
The want you to pay $100 per month, but they don't want to send a repair person to your house of send a replacment modem until you threaten to cancel service.
They WANT to string you along just enough that they don't have to give you much Internet bandwidth, but you will still send them
a check every month.
You call them and they will be perfectly nice, but NOTHING ever gets solved and like I said a in person service call or new modem is always out of the question.
They will tell you...."why don't we unplug all of the equipment and reboot after 5 minutes?" EVERYTIME !!!!
I don't have time for that nonsense. They are crooks.
Do NOT Do IT!!! – Left DirecTV after 14 years of service due to cost savings.
Worrible idea. After three months of calling customer service, re-booting receivers, and NO SHOW techincians; I've gone back to DCTV which is; as stated costing me more.
The voice regularly is not in sync with the actor's mouths. (Bruce Lee Style)
Unlike Cox or satellite; when you turn the television/receIver on, you still have to press a "OK" button to tell Centurylink, you want the picture on your screen. (hello---I TURNED THE TV ON, THAT'S A HINT)
I sat at my house from 8-12 waiting for technician. When I spoke the customer svc, I was informed the tech came and no one was home. He also claims they left a door tag AND there was a car in my driveway. LIE; I own a TRUCK not a car and there was no "knock, ring, or freakin tag on my door".
Lastly, when I went to cancel service understanding that I would have to pay a fee; the rep informed me the total was 2.5 more than orginally quoted at the time of ordering service.
Bottom Line- Centurylink is good at ONE thing; TELEPHONE service. Do what you do best.
Lousy customer service/web site – I've been with Sprint and now CenturyLink for over 10 years and only started having problems with them when CL took over. I changed my auto-pay account in November before my billing came out. In December, they didn't draft either the new account nor the old one, adding a late charge. After emails and phone calls, they did take off the late charge, but said it took up to 6 weeks to get the change in place. SO, even though my bill said, "auto-pay" and the website said,"auto-pay", the bill wasn't paid. In March, I tried, 2 weeks ahead of scheduled payment, to cancel an auto-pay as the account was being closed. Emails, calls, I was told it could not be changed. 2 weeks! Then, the payment was again not drafted the next month. The response I received to my email was in TERRIBLE English! I am currently looking for another phone company that is more professional in customer service and their IT department. (And they want to sell me internet service? HA!)
Century-Link Prism Service – Just got Prism-HD on Tuesday Dec.21st along with the phone and 10meg dsl bundle. I had the 10 meg service already so that is part of my complaint. First off it's now Sunday. I have only 1 working TV out of 3. 1 of the others pixelates so bad it's unwatchable, the other has now deteriorated to a black screen. The 3rd working tv has moments of pixelation and lag. Also my internet connection which was a very steady 10.2 meg has now dropped to 9.5meg at it's best down to 8.5 at it's worse. We also have to use their new Cisco DDR2200 router which seems not to like to issue IP's to wireless connections. I have had tech's come out on Wednesday , they could not help the TV situation or get the wireless part of the router to work. You can connect with a cat5 cable but not wireless. This is the case with either of my other 2 DSKTOPS, or their laptop. Tech said must be bad router. Have 2nd router which was dropped off at door on Thursday with note not to change any settings in the router. Still no internet via wireless. Both pc's say access pt. found, but cannot access the internet. Other than changing SSID and Password on computers, no settings were changed. I can't hook up any of my old stuff to test them because of the bonding done to the phone lines. My recommendation, at this moment, stay with Satellite and Century-Links DSL only service.. Prism doesn't appear to be ready for primetime.
RECEPTION NEW PRISM NON HD CHANNELS SUCK! – JUST GOT PRISM AND THE NON HD CHANNELS SUCK! nOT CLEAR AND THE PICTURE SEEMS TO BE PULSATING! tHEY CANT FIGURE OUT WHY. tHEY ARE NEW TO MY AREA. pORT cHARLOTTE FL. aLSO, THE SMALL CHANNEL REVIEW BOOK IS COMPLETRLY BLURED! hD IS OK BUT AT PICTURE DISTANCE BOTH ARE NOT GOOD! hELP!!!!!!!!!!!!!
PrismTV by CenturyLink – After 10 years of Cox Cable Tv service that got worse as their rates went up and internet service that got so bad I switched to DSL, I was ready for anything that might be an improvement. Considered a Dish until a few neighbors shared their bad experiences.
On 11/2/2010 I received a promo mailer about PrismTV and a bundle that would give me unlimited land line long distance calling to USA, Canada & Mexico, 3MBPS DSL internet, 170 channels of Hi-Def TV with the ability to record up to 4 shows simultaneously, watch recorded shows from any connected TV, callerID on TV screens, and more…all for about $100 including taxes. Phoned CenturyLink and was told my package would be $112/month tax included.
11/10/2010 discovered that my current DSL internet service was cut-off at 6:30AM even though the installer was supposed to do that at 1:PM while he installed the new package. Despite being a 5 hour ordeal, and after using the system for less than 12 hours, I have already learned the following.
TV Picture Quality. All my 4 TVs have 1080i capability. Every one of them now has the BEST picture I have ever seen on. Contrary to the installers choice of Coax, I changed all the Motorola set-top box feeds to HDMI because he and I both had trouble matching the set-top box aspect ratios to the TVs. One of the set-top boxes is actually larger than the others because it is also the PVR. Although it is barely audible, I can hear what I believe is the hard drive inside.
DSL. In place of the small DSL modem, I now have a Cisco DDR2200 Gateway. Just tested the Wi-Fi signal to my smartphone with Speedtest (Nexus One) and I’m getting 2794kbps download and 666kbps upload which is only slightly off from the 3Mbps & .5Mbps I’m paying for. The DDR2200 has 4 Ethernet ports so I disconnected my NetGear 2000 Wireless Router and by simply moving my Ethernet cables to the Cisco, all my printers were instantly back online.
Phone Service. Haven’t called anyone yet in Canada or Mexico but all the local calls sound great and the callerID on TV screen has already proved to be a nice convenience.
I expected a few problems reprogramming my Logitech Harmony One remote control but was determined to try because I have been spoiled by the touchscreen and lit buttons that control my best TV, Hone Theatre System, Blu-Ray Player and VHS/DVDR. Much to my surprise, Logitech already has the Motorola VIP-1232 PVR in their database and everything seems to be working perfectly.
Bottom Line: If you can get the CenturyLink PrismTV/DSL/Phone bundle at your address, this my 30+ years of computer & gadget experiences feel there is NOTHING better today for features, quality and price.
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