5815 Ellsworth Ave, Pittsburgh, PA | Directions 1523240.456601 -79.930583
Mon Closed,Tue 9:30 AM-2:30 PM,Wed-Thu 10:00 AM-8:00 PM,Fri 10:00 AM-5:00 PM,Sat 9:00 AM-5:00 PM,Sun Closed
Best Stylist and Waxer in Pittsburgh. – I am not a rich girl, but will gladly pay for great hair, Sybil Salon, Stephanie- specifically is worth the price. You dont have to be nervous when in her chair. She is sweet, talented, and fast.
As far as waxing, Amanda, is a bikini waxer extradonaire!
I did however have a bad experience with the other waxer for bikini waxing, but she is great for eyebrows. But just a tip if you are going for a bikini wax, even a first time Brazilian-- Amanda is an expert!
And while some people may not be dog people, or have allergies, the dogs there are not bothersome. And I have been to many salons, and this is a common occurence by owners, so you have to get over it.
Excellent Salon - waxing – I've gone to several salons in Pittsburgh for waxing and had HORRIBLE! experiences until I found Sybil Salon. No burning, incredibly fast, thorough, etc. I have never had any problems with customer service and really love the atmosphere of the salon. I would recommend it to anyone!
I don't get this – I am a friend of the client who wrote one of these reviews and am "baffled" at the owner responding mercifully at the reviews they are receiving. I have checked other salon here in Pittsburgh on City Search and no other owner is commenting. Obviously this salon does not know what they are doing. I think the owner is the problem. I was going to go but after my frien went and showed me this site, I am totally shocked! I am also shocked that citysearch would allow this kind of bs. The owner needs to stop hovering over the internet and city search. I have read other reviews from other salons and no one is responding from the business,
it's "all my fault" for not reading – i tried calling the salon twice and nobody ever answered, then i finally gave in and tried to set up a pedicure via their website. i even specifically wrote "please call to confirm appointment" because i was nervous something could go wrong. well i signed up via my junk mail account and received an email titled "appointment request information" which i did not bother to open because i assumed if there was an issue, i would have been contacted via telephone. well i was wrong, i arrived there only to find out that the people they have listed on the website as pedicurists are actually hair stylists (you think maybe that would be worth fixing???) and their actual pedicurists had absolutely no other openings today. i would have been only mildly annoyed if 1) i hadn't been leaving for vacation tomorrow and 2) had the receptionist been even the slightest bit apologetic. when i mentioned that i had specifically requested to be contacted she said they would have contacted me but i only said "please call to confirm," and what i was now requesting was to be contacted that my appointment was not accepted, and those were two different things (silly me). i read all the negative reviews but gave the owner the benefit of the doubt, and now i'm sorry i did. i am not a disgruntled ex-employee, i am a grad student and i will definitely be emailing my classmates to warn them about the severely lacking customer service at this salon.... i obviously cannot comment on the actual services rendered since the ambiguity in my appointment request disqualified me from being served.
I appologize for your great inconvience and know that you are not an ex-employee, as I have talked to my receptionist about this today. She did not handle your appointment or this situation properly and I have addressed this with her so that it will never happen again. She should have called you to tell you Stephanie did not do manicures instead of emailing you. Our web info on employees IS correct and the online booking states that your appointment Must Be Confirmed
to be in our system. Unfortunately, yours was never confirmed. We always answer our phones when the salon is open so you must have originally called when we were closed, did you leave a message? We always respond to messages ASAP.
Please call the salon as soon as you get home from vacation with your address so I can send you a gift certificate for your inconvience.
Good work, could use some customer service help – I've been to Sybil a few times for various services. First the good news, most of my experiences there have been ok. The salon is well located with a cute atmosphere. I have had a haircut, manicure, and brow wax and the work was of good quality. Now for the bad news, the salon could use a customer service overhaul. My last experience at Sybil was terrible and I don't think I'll be going back. I was treating myself to what I thought would be a relaxing manicure after a hard week of work. I arrived and was not greeted by the receptionist. When I tried to check in, they seemed unsure of my manicure appointment and did not seem to have anyone available for me. As I waited for 20 minutes, two small, mop-like dogs barked at every person that passed by the window. I am not a dog person and found this to be very stressful. They sent me upstairs to the manicurist who was with other clients and I had to just stand there in the doorway waiting for at least 15 minutes. Finally, it was my turn and the other clients stayed in the room talking loudly on cell phones. I think it's pretty basic for spas to have a "no cell phone" rule and I am surprised that Sybil has not considered it. Finally, when I finished my manicure (2 hours after my original appointment time), I came downstairs to find the lights mostly turned off and the staff cleaning up. They "forgot that I was up there". I felt really rushed and unwelcome. In short, I have never had a problem with the actual work, but the salon and spa could improve their customer service to give clients the relaxing experience that they are seeking.
I am so sorry you had an unpleasant experience in my salon. I only found out about it when you wrote this review. If you had told me about it at the time I would certainly have taken care of it immediately. I pride myself on our customer service but unfortunately, when we are extremely busy some things do go wrong. I have spoken to my employees so that this will never happen again. We are going to send you a gift certificate (we think we know who you are) which I hope you will use. If you do not receive it in a few days, please call and let me know who you are.
This was awful – I go to college in Pittsburg and saw an ad for this salon. I can't believe the experience I had. I have traveled alot and have never been treated so badly and had such awful highlights that broke off my hair. I was going to go back and get my money back but after talking to other students on campus and a friend of my moms, I see that I am one of many dissatisfied customers of this salon. I cannot believe all the bad reviews, I should have done my homework before I went there. I was also told to go online and post comments by my stylist, as other reviews state here on this site. I have never heard of that before, especially after the bad treatment and very bad highlight job. The owner should be in trouble. Maybe I will go to the board of cosmetology and report this. I have never cried so much in my life as I sat in my car outside. And now my once beautiful hair is a mess. I was told by another salon on the phone that they must be using very high volume peroxide for it to break my hair so badly.
I am so sorry you have to be subjected to these untrue negative reviews. I have had to fire some employees in the past year and they are trying to get back at me through this site. The gist is always the same ~ that we write our own reviews and also ask our clients to do so. This is just not true! We do not write our own reviews or ask clients to, nor did we break anyone's hair off. (If your hair broke off would't you go immediately back to the salon?)
I have asked Citysearch to track the IP address of these reviews so that I can start legal proceedings. (Every time a client writes a good review they write a bad one.)
If you have any doubts about the integrity of my salon I invite you to come visit us ~ before you make an appointment ~ so you can meet us and see for yourself the high quality of work we are known for.
Our doors are open ~ Best wishes to all ~ Sybil
Let's set the record straight! – First, no, this is not Sybil writing. Nor am I a client. I happen to know the people who work in this salon. I've heard about these negative reviews of the salon and had to read them for myself. It's very clear that the person posting does not like Sybil, and obviously enjoys venting anonymously on the internet. Everyone at Sybil's Salon knows who the anonymous venomous poster is. In fact, anyone with half a brain could read these negative reviews and figure it out....two former disgruntled employee's who were fired because their work was sub-standard and because this "couple" caused nothing but havoc and turmoil whenever they were present. They were poisonous in the salon, and now they are furious that someone stood up to them and told them where the door was. So please, anyone reading all of these ridiculous reviews from so-called "students", read all the reviews, and make up your own mind.
Straight from a customer's mouth – I've read many of the reviews of Sybil on this site; some are good, some are bad, and yes, some even seem fake. Why add another one? Well, I'm a current client at Sybil, and I just wanted to put my two-cents into the mix to help out others who, like me, came to this website in need of assistance. I needed a new salon over a year ago, and found Sybil through Citysearch. The reviews seemed mainly positive, so I thought I'd give it a try. I could not be happier with my decision. My stylist, Stephanie, is wonderful. She has a vibrant and spunky personality, and has always been nothing but nice to me. More importantly, I love the way she cuts my hair. She is 100% aware of what is considered to be "in style". I'm pretty easy to please, and regularly allow Stephanie to do what she feels like on my hair, but not without thoroughly discussing it with her because she never wants to do anything the customer might dislike. I've had it all: long layers, a forehead full of bangs, a short bob. It's refreshing for me to go somewhere where I feel completely comfortable in the hands of my stylist, which is a first for me. I'm not writing this review to discredit any of the previously written posts. I'm writing this review because like the next person who will read this, I came to this website to point me in the right direction. I just want that "next" person to know that I love this salon. I've never had a bad experience here, and I actually look forward to going for my appointments. Don't let a few negative reviews influence your decision. And for those people who say the staff is rude and unapproachable - the staff has always been courteous, pleasant and professional to me. Has the thought ever crossed your mind that the reason they're supposedly rude is because of the way they were treated by you?
If this is a bad way to judge – I was a client of this salon but not anymore. My hair was ok the first time, not great, but I went back for a second time. The seconfd time was terrible. I had to wait for the owner and the stylist to come to the salon almost for what seemed like an hour. They weren't eeven busy! I was tired of the stylist I was going to telling me to post comments on this site and other and even wrote it down for me what to write. I wanted my haircut not all this aggrevation. I finally made onto this site out of curiosity and I am seeing all these wonderfully wriiten fake "good" comments. I agree with the ones that say the truth of how the owner and the stylists are writting alot of these. In response to the previous review "This site is a bad way to judge a place" all I have to say is "is this a joke?". If this site is a bad way to judge, then why ask clients to post and the owner posting theiir own ridiculous comments. I wanted my hair done, not to be pressured by a salon.
This site is a bad way to judge a place – Im letting you know that anyone can write reveiws on this site. I went to Sybil last week, and I was very happy when I left, but I didnt think I was completely blown away into a heavenly experience, and I didnt have a terrible experience. I received the hair cut and color I desired, and am very happy with it. I got on this site and was amazed at the dramatic reveiws, both posisitve and negatiive. I mean seriously, it is a stupid website with no serious reveiwing system. I bet these salons get on here all the time and post junk about eachother and themselves tocompete for the retarded saps that put all of their confidence in a place just because of what they read. HAIR GROWS BACK!!!!, so if you want to take a chance on a new place, why not? I had a pleasant time at Sybil and will go back. I would NEVER take what these sites have to say seriously.
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