24 E 12th St, New York, NY | Directions 1000340.733908 -73.993343
Neighborhoods: Greenwich Village, Downtown
always try something twice – we went for the drinks, we ordered food and thought about the menu saying "Best in Manhattan"....i can't argue here do to the fact this was the only burger i have had in NYC..but i have had better everywhere else...the kid was happy with her toasted marsh mellow shake and i too with my blackcherry soda....service fit the the age and place, i'm sure if i asked for something i would have gotten it...would not use that mayo that sits out on the table(90 degrees the day we went).... will only return if the kid is with me and she wants another shake.....the Food Network was right on and we went because of the shakes....
Service needs improvement! ASAP!!! – Before even arriving to the restaurant we were met with rude service. The hostess was rude on the phone when we just asked for simple directions and then she had the nerve to hang up the phone. Once there the service was ridiculous. We waited and waited, but our waiter was more focused on leaving than giving us the best service possible. I do have to say that the food was great and the toasted marshmallow milkshake was the best I've ever had in the world:) But thinking about that lousy service keeps me from wanting to go back which is a shame. I don't think that service like this is what the owner had in mind when it began. Someone please revamp the servicing staff NOW!!
Great drinks, skip the mains! – The drinks are great, I only wish that the food measured up. We had between us a mint shake, the pineapple-lime soda and the lemon-basil drink and they were all great. Sweet potato fries (a special) were also tasty and crispy. None of us are beef eaters and this is where the place fell down. One friend had a veggie burger, which was tasteless. My friend and I had salmon burgers which didn't taste very good and left us burping fishiness for the next 6 hours. All in all the food was a major disappointment especially given that it's a little on the expensive side. My recommendation? Drop in for a drink and a lite snack, not a meal.
Loved it! Authentic Ginger ale & sweet fried pickles! – Excellent burger. The fresh Ginger beer was out if this world. Fries - crispy with salt fried on. Great find!
This place won't last – The first time I went when they first opened, I was excited- I love burgers. The first time, the burger and the service were just right. I went again the other day with my husband and I ordered the 'burger salad', a great, lowcarb option. It was supposed to be a salad with iceburg, romaine, frisee, and a burger, with croutons, caesar dressing and grated parmesan. It arrived with just romaine and iceburg. For $12, it should have had frisee. I asked our dizzy waitress why it didn't come with frisee and her response was to shrug and say they were out of it. My burger (minis) had quite a few hard things in it as well (must be ground up cartiledge), a big 'deal-breaker' for any burger joint in my opinion. I won't go back.
Bad day I guess – My family trekked into the city from Long Island specifically because we heard this was the new place for great burgers and we love burgers. We were seated immediately and were given menus right away. That's the good part of the experience. We ordered 3 classics (all setup with different add ons) and 1 egg and bacon burger. Our waitress seemed like she was either disinterested or in deep thought about something other than getting our order correct. The drink order was wrong, root beer float instead of coke (no biggie), my sweet iced tea, neither cold or sweet ( I was told it was freshly brewed so it was still hot, but I did get an extra glass of ice). The bacon classic cheeseburgers came without bacon (biggie to my kids). Oops, forgot the mashed sweet potato with cheese side (real biggie to my wife). Here's where it really goes downhill, the burgers. I thought mine (egg & cheese) was pretty good, so did my daughter (she loves salt), salt, salt , salt, big pockets of tongue numbing salt. My wife and son said that their burger tasted funny, sort of like tangy. They continued to eat it assuming that tangy was a good thing and what made the place special. My wife asked me to taste it after she was almost done, I did and said "boy that's tangy!", I then tasted the homemade ketchup and found out that tangy is another word for spoiled. Well, my wife and son spent the next 4 hours with stomach cramps and bathroom visits. So all in all, this was not a positive experience, so much so, that for the first time in my life (50 yrs) I was driven to write a review instead of chalking it up to a possibly bad day at THE STAND. By the way, the sweet potato side was not very good, the fries were excellent.
Good Burger Joint – Liked the place. Slightly pricier than fast food joints but the quality is better as well. The service takes time. Therefore, don't go there in a hurry.
Stand Needs to Work on its Manners – My boyfriend and I have been avid Stand-fans since it opened. However, last weekend the service was absolutely horrendous. Always knowing right away what we will order, we had to wait at least five minutes before anyone greeted us or took our order. If it had of been exceptionally busy in the restaurant, I would have understood the delay. However, we could clearly see a handful of servers (and someone that seemed like a lazy, unkempt manager) hanging out and chatting at the bar. When our server finally came to the table, not once did she offer us eye-contact or a single pleasantry. And, this might seem slightly picky, but, the hostess brought a milkshake straw to a customer next to us, carrying it in her bare hands (being a nursing student, moments of bad-hygiene are disturbing). On the other hand, my burger was excellent. But, for the first time ever, my milkshake was HORRBILE and I had to send it back! Finally, I definitely worry, by the extreme decline in service and some decline in the fare, that Stand will soon be closing. Please step it up!
Consider the salad – Yes, I know this is a burger joint and you go for the burgers but I wasn't super hungry and the entree sized burger salad intrigued me. It's a chock full of healthy stuff salad with a skewer of three burger patties on top (your choice of meat: beef, turker or chicken). Delicious, a great lunch option. Also had the Toasted Marshmallow Shake which I had read about somewhere (NY Mag probably). It exceeded my expectations as fas as taste but was on the small size. I was expecting a true fountain size shake and got a little more than half that for $6. Again, this shake is REALLY tasty but it would be more appropriately priced at around $4.
As far as service note, I went to this restaurant on a Sunday during their lunch "rush" which was nothing as the place was more than half empty so the service was extremely attentive. If the place were packed I would probably advise takeout (or delivery if you're lucky enough to live nearby).
Better than good food; worst service around... – While the food has improved in the time that this establishment opened its doors, the service has plummeted beyond hope. It's a pity that the tasty fare in this clean, noisy and open space is spoiled so much by an unapologetically surly, unkempt, and utterly uncaring staff, from the moment you walk in to the moment you pay the relatively hefty check and leave. Perhaps this presentation to some translates as hip or cool, but many of us still believe that service is just as important to the visit as the food. Do not go expecting to feel welcome; read the menu thoroughly to understand the local lexicon (as it will not be explained to you in any detail); and any misunderstandings with your order are your fault...not theirs (and with much eye-rolling, they will go to lengths explaining why it's your fault, stupid customer).
Nice space, interesting food...definitely not worth the attitude. Too many other far better choices in this neighborhood!
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