6420 Amsterdam Way, Wilmington, NC | Directions 2840534.260047 -77.847591
We ordered some chicken and didn't care much for the flavor so we called our rep and with in the week he exchanged it out for something different. We are very happy that he was able to do this so quickly. Once we finish what we currently have we plan on purchasing more. Thank you Empire for such great customer service!!
My kids and I have really enjoyed the chicken tenders Empire offers. It makes it easy on me when a sales rep can come to my house and deliver the food. That's just one less trip to the grocery store. I have never had any problems with the sales rep. They have always been very nice and even offered to put the meat in our freezer.
I have been buying from Brad for 3 years and I have never had any problems with customer service, payments, or products. Brad told me about the reviews and I just wanted to share my experience.
Rip Off! The meat purchased was mush! I filed complaints with the BBB and FDA and I suggest anyone even considering doing business with this company to go back and review the review at the BBB which they have an "F" rating!
COMPLETE RIP OFF!!!! The product is not good meat and the sales reps LIE! The state of North Carolina has a 3 day law. Meaning they have to give you a full refund if your not happy with the product, within that 3 day window. I could not get in contact with any one at there company. For the few people (if they are real) that like this companies product, come buy the meat I have. It's 4 days old.
Dishonest and disrespectful! I was about to purchase a good amount of food, but I did not receive everything I paid for. Do not deal with these guys, horrible serivce.
Their products SUCK and their "guarantee" is worthless. Now i'm stuck with boxes of unusable meat. Avoid these guys.
Purchased a pork and steak bundle. Part of sales pitch was that they would "gladly and promptly exchange any meats we were not satisfied with". The pork was so - so (we will not purchase again) but the beef was barely edible. It has a synthetic type texture and odd flavor. I am retired military and can eat just about anything, but this beef is BAD. My wife can't even stand to chew it. We have tried to contact their office for 5 weeks to get an exchange but to no avail. We have filed a complaint with the BBB to add to their current B- rating. If someone pulls in your driveway, with a freezer full of meat in the back, do yourself a favor and don't answer the door.
Two thumbs up :) – So I just wanted to give Empire Reps a thumbs up. I have really enjoyed your foods and service, however I did notice you bisness info on here does not mach. For any one reading this review thier office number is
800-652-1086 or direct 910 251-8501
Empire Frozen Foods – Empire has some of the best chicken ive ever tried! Course it helps they are already marinated for non-cooks like me :D
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