Carmel >Beauty > Trichology Salon
14400 Clay Terrace Blvd, Carmel, IN | Directions 4603239.997980 -86.129977
Closed : Sunday
I had a wonderful experience with Chang. She talked with me about my hair and what I wanted to accomplish, as well as what I liked and didn't like about my current style. She explained what she was doing as she went along. The end result is wonderful - she got my hair to look good in a style that my previous stylists said my hair wouldn't do! And it's been incredibly easy for me to dry and style - it very easily falls and stays in place. I will be back!
I am sorry, but I have to agree with Courtney N. I too bought a Groupon and left very unhappy. The receptionist was on her phone most of the time, playing games and texting. There were inappropriate sexual comments made among staff and Kelli was almost an hour late for my appointment. She barely dried my hair and rushed me off because another person was waiting. No one from the salon has called me back. The service was very bad.
Real Client Reviews via Styleseat – Greetings, as the owner of the salon, I'd like to reply to the very negative review left by Courtney N. Her stylist Kelli did a beautiful low-lights on this lady. She came in with overly bleached, stressed hair. Kelli brought her to a healthy blonde tone with lowlights and a base undertone to add depth and thickness to her very fine damaged hair. As the owner of Trichology Salon for 7 years and an Artistic Designer for over 13 years, this "type" of client will never be happy wherever she may go, especially when the consultation starts with "I don't know what I want."
In my defense I was professionally dressed in Loft dress shorts, bermuda length with a very nice matching top along with a beautiful hairstyle to match my professional attire. It's summer and 90 degrees out, I was wearing expensive summer sandals, not flip flops, that's just tacky! Courtney, it's very rude of you to falsely accuse a business of poor service, when you received superior service, while being deeply discounted with a Groupon. All our clients receive the same service, even when we are dealing eith a difficult client.
In regards to the medical phone call, a doctor only has limited time to talk & yes I did have a phone conversation about my health BUT NOT when I was cutting hair, to jog your memory correctly it was during a foil application. I'm a veteran hairstylist and salon owner...it's called multi-tasking and I'm really good at it!
My clients are very loyal and know my health issues and I have no cell reception in my back room away from clients. So I'm very sorry you overheard my medical conversation, as it was the only time I could have it, short if playing phone tag with a very busy doctor and salon owner/stylist. My clients care about me and like to talk with me about what is going on in my life & vise versa.
We communicated via email and you are aware of our re-do policy...but left leaving a $20 tip and purchasing products. I told you I would gladly look at your hair, my entire staff agrees your hair was 100% better leaving than when you came in. Change is good and maybe change in attitude would do you some good...I'm sorry we couldn't live up to your "I don't know what I want" request.
To all people reading this review reply, it deeply saddens me that their are people out to defame a reputable business to get a service for free. As the owner & stylist who was being falsely accused of said review below, I have to stand up for myself, my design team & my business. We have very loyaly clients and will be just fine without a 'negative nancy' client. We'd prefer a person like this passes on our salon as we love our craft and do not like rude customers or drama. Thank you for your time to read my reply. You can see many wonderful & honest reviews by visiting our website www.trichologysalon.com. Each experienced designer has their own online booking pages with client reviews...not slander
I'd like to share my experience at this wonderful salon. I've read the reviews here and do not agree with them. I've been a loyal client for over 4 years. I see Jessica, the owner. She's very dedicated to the business side, but it's clearly obvious she's passionate about her clients & their hair. I've been through many fun stages with Jessica. From short to long, blonde to brunette, she always hits the mark with my color & cut requests. I love her input and creativity. Her new staff is really creative and friendly too. Thank you Jessica for many wonderful hair appointments & it's hard to believe after all my visits anyone would have a negative experience. I always see great hair leaving your salon. You rock & I always love my hair. If you are looking for a new stylist or salon, don't let the few negative reviews turn you away from this salon. Jessica, I hope this review helps and sorry you have to deal with mean people at times, but you know as I do, that's part of owning a business. Some people will never be happy, no matter where they go! See you in 5 weeks.
I went to this salon and was horribly disappointed. The staff, including the owner, were wearing short shorts and flip flops, and the owner was on the phone discussing her cysts and health problems with her doctor while cutting a client's hair. My own stylist botched my color and style, then was rude about it - I asked for light caramel highlights in my blonde hair. She put in a base color of a strange dark coppery red and then some foils. It looks terrible and fake! When I complained, the owner said that since I had used a Groupon, I couldn't have it fixed. And here is the last line of her reply to me: "We strive to make everyone happy..but historically Groupon clients hop around from salon to salon for the best deal. I wish you luck in the future that you find a salon that fits within your budget and a stylist that will make you happy. " So, bad service, the owner calling me cheap, and a trashy atmosphere means I will not go back or recommend this salon. Beware, especially if you have a Groupon.
It VERY aggravating that they don't have someone to answer the phone and that when you do leave a message, they don't bother to call back. Will probably leave this salon...no excuse for no customer service. Too bad because I have had great haircuts.
High Integrity Hair by Trichology! – I have searched high and low for a salon that is both classy, but relatable and affordable. I have had many a hair 'scare' and was afraid to try yet another salon, but I will search no further. From the moment you walk in you feel welcome and as if they truly care about you. As for me I walked in with a godawful color and cut and they still made me feel beautiful and made me feel even more beautiful upon me leaving with my brand new, beautiful color and hair cut! I am not one to get on and leave reviews unless the service is either really good or really bad, but I felt compelled to spread the word about this amazing salon.
My stylist is Elena, but they are all PHENOMENAL. Expect a day of pampering and comfort in their posh new location. I didn't see their old location, but the new one is really classy and fun and in such a good location!
Thank you Trichology for finally giving me a salon home:) Elena even texted me and let me know I matter to her:) She really LISTENS and gives you advice. Other salons tell you what you should do, but she wants you to leave happy so she will do what is right for your hair while still making sure you LOVE IT!
Thanks everyone at Trichology. I will be spreading the word!
Fantastic Salon, love Elena! – This salon is so good, I love the presentation of it and my stylist Elena was so good with my color that I will become a regular. I have only been once and i had a pretty drastic color change and Elena listened to everything i wanted and made a few suggestions, and I am so happy with my hair, I will definitely be going back and would strongly recommend to anybody looking for a great cut/color and a really great price!!
Best Colorist in Town – I've been seeing Jessica for several years now and my hair has never looked or felt better. She is always up on the latest hair techniques and has my hair in the best condition it has ever been. She only hires the best for the salon and you will not be disappointed with whoever you get to do your hair. I've had lots of bad experiences with hair color and cuts in the past, but I can honestly say that I have not had ONE since going to Trichology. You will love it!
amazing salon – Best salon I've ever been to! Awesome atmosphere, friendly stylist, and they alway do an amazing job on my hair! I'll never go anywhere else! Costumer for life!!!
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