2021 Fillmore St 2nd Fl, San Francisco, CA | Directions 9411537.787752 -122.438232
Monday-Friday 8AM - 5PM
Sunday - Closed
Neighborhoods: Lower Pacific Heights (Fillmore), Lower Pacific Heights, Central North
They are very good at communicating with you UNTIL they take your $$$. Once they receive the credit card payment, they stop communicating with you entirely. I applied for emergency passports to be issued within 24 hrs. Presumably, once we send our documents to them, they give you an order tracking # that could be checked online, and Fedex the new passport back to you overnight. After sending our documents, however, they stopped responding to my e-mail, nor did they send me an order # nor Fedex tracking #. Now their SF office who handled my documents is closed, and Joy, who answers the phone, cannot tell me anything about the status of the passports. After charging $600 for their service, I find that the quality of service to be unacceptable. I am left to wonder if the passports really show up tomorrow at our door before our flight.
Great Service . . . forgot to get my visa for Russia (lamebrain) and didn't notice until late one Thursday (and I was leaving the following Tuesday!) . . . and whereas others said it couldn't done it, Travel Visa Pro did it!
Excellent Service! Wow! – After attempting to process visas to China myself, I was so pleased to have the folks at Travel Visa Pro do it for me. Their fee was super reasonable and well-worth the hassles of driving into the City (I live 2 hrs away), parking (ugh!), and waiting in line after line to get it done. They kept in contact with me as they went through each step and I sure appreciated that, too. Thank you, guys! I will sure call you again when I need visas or passport stuff in the future!
Easter holiday is saved! – Woohoo! I am so excited to receive my passport by Fedex and it looks great. Now, I am set for my Easter trip to Bahamas.
I rarely make effort to post positive feedback, but I want to stop for a minute and thank you for a fantastic service. Your multiple contact methods and web tracking helped me keep track of where my request was and gave me confidence that I would get my passport in time for my trip. Thanks again! Great company, staff, and service!
Worst Service Possible – Don't use Travel Visa Pro. I had the worst experience possible and I hope you do not have to go through it too. In a nutshell. My trip fell through I lost my money and worst than that I went through a horendous experience with Travel Visa Pro. I will spell out all the details in a future update but Travel Visa was the most unhelpful terrible, scary service I ever used. Even a place where I thought had suggested it made mention of possible problems. I should have heeded the message.
Why bad service?
1) Was left out in the cold. Kest and people like Anton made me feel as though they didn't have to do anything to help me and my time was running out.
2) I had to do everything and they kept giving me negative talk where they should have been helping me. Very unsupportive. I knew I was in the wrong place. It was already too late.
3) Never felt so much uncaring and unconcern. Became afraid to call them and told the San Francisco Passport agency in California. I had to go directly to State Department to get things moving.
There is so so much more. I will update.
PLease save yourself a big terrible experience and go else where for pass port service.
I apologize for your experience with us. We did our best to try to help you out. Unforrtunately, you had the unique case which was to be handled with US Dept of State directly. I apologize if our answer was not supportive, but we were giving you best advise and most realistic solution. Sometimes the solution is not the most likable. I apologize if this insulted you. It was not intended to. US Dept of State have very strict procedures on handling passports to protect privacy, safety of U.S. citizens. It is worth mentioning that we offer risk-free and complete satisfaction warranty for all our paying customers. If you do not like our services, we will refund all the service fees, no questions asks. Once again, please accept our apology and I wish I could see you as our customer in the future for your Visa Service.
Great Visa Service – I've been travelling around southeast Asia for the last 6 months, and in preparation for this trip, have used Travel Visa Pro twice for their visa services for 3 different countries. They were accommodating, friendly, and courteous, and they processed our visas before the date promised - one of them was done in 24 hours! This is the first time I've ever had to get visas prior to entry, so this was all new to me. They made it easy and very comfortable. Handing over you passport is not something to take lightly, and they were very trustworthy.
The missing star is for missing documentation of an ongoing flight that was booked in order to process the Philippines visa. We had to book flights at the airport before boarding the plane, and then cancel them - because they needed printed proof before issuing our outgoing tickets. It was quite a hassle, and having proof of the flights used initially in order to process the visa would have been ideal. If you think you'll need proof of ongoing flights, ask for the printed copies of these tickets.
This may have been an anomaly with Philippine Airlines, who seemed to be very difficult to deal with. Regardless, I would go back to Travel Visa Pro any day for visas, and would confidently recommend them to my friends and family.
Safe Reliable Service – I was hesitant to mail off my passport to a business I did not know. After reading the reviews on this website, I decided to use Travel Visa Pro. I live in Sacramento so driving to SF to apply for a visa would be a big hassle. I wanted to use a Visa processing firm located in Northern California. I have used TVP twice for visas to China and the service has been perfect!
The fee is quite reasonable. The fee is much less than it would cost me for gas, parking, and my time off work, not to mention the "joy" of navigating in SF.
I highly recommend Travel Visa Pro!!
Best visa service – This is THE BEST visa service I have seen to date. Extremely friendly and fast. I had them get me a visa to Brazil on a budget , it cost me 189$ total and it was back within 10 days. I will definitely recommend them to anyone.
Unbelievable, defies belief!!! – I live in upstate NY. I sent my passport to this service at 2 pm on a Tuesday. I had the passport with appropriate visa back in my possession by Thursday!!!! That is more than 3000 miles in each direction plus visa processing times, etc. I mean, I still can't believe it. It doesn't seem humanly/physically possible!!
These guys are great and it is a phenomenal service.
This is the only company I will ever use again!!
Very quick turn around! – I just returned from and incredible trip to Moscow. This was my first trip to Russia and after one failed attempt at getting my visa on my own, I was fortunate enough to find Travel Visa Pro. They helped me get my visa in the knick of time. They were upfront about the amount of time that was needed and when it to be back in my hands as well as the cost of their services. They made the process clear and were extremely patient with all my questions and concerns. I would gladly recommend them to any of my friends or family and will most definitely use them again for any future adventures that require a visa.
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