Dallas >Hotel Palomar Dallas, a Kimpton Hotel
5300 E Mockingbird Ln, Dallas, TX | Directions 7520632.8361473 -96.7779207
Extreme Service! – Excellent Service!
Again, service was amazing! Anytime we needed anything, guest services was there within 5-10 minutes!
-As soon as we got into our room, one of my friends went to bathroom and the toilet started to back up. We called the desk and they sent maintenance up within 3 minutes!!! He was professional, polite and corrected the issued within 5 minutes. He checked out with us and wished us a comfortable stay.
-We wanted to use the pull out sofa bed so we called guest services and within 10 minutes, housekeeping arrives with the linens, and did not just drop them off, he stayed and made the bed and wished us a nice stay. I will say that the friend who wound up on the sofa bed was not overly thrilled with her quality of sleep, but has anyone ever had a good night's sleep on one? The actual bed was DIVINE!
-The on-site restaurant was exceptional!
-Wine hour nightly and morning coffee bar are just extra perks at a hotel that cares about a guests' experience and comfort.
You won't regret staying at the Palomar – Last time I saw this hotel, I was a student at SMU and it was a run down dump. But wow, what a difference a few years make. My wife and I gave it a try for our 2nd anniversary and I was not disappointed. You walk in and are greeted by a very friendly staff immediately, and the receptionist promptly upgraded us to the luxury suite upon checkin. Downside though, there is no parking so you have to use valet (I think $18 a night when I stayed there). The room was immaculate with a modern decor, yet very spaceous with an excellent use of natural light from the windows. However when we closed the curtains, it was hard to tell if it was daytime or nightime, so you can create the environment you want. The restaurant was also well quaffed with great food. The pool and the hot tub was the finest I've seen at a 4 star establishment, hands down. It was on the roof of the second floor in open air, creating just the perfect lounging environment, very romantic setting. An added cherry was the full spa next to the hotel. I was able to schedule an in-room prenatal massage for my wife. And lady who came to serve us, Nusia, was awesome and very personable. The only downside we had was our view from the room. We could really only see the top of the other buildings and had an obstructed view, possibly that was due to our specific room's placement. All things considered, though, the Palomar was the best 4 star hotel going in the downtown or uptown Dallas area. Highly recommend.
great trendy hotel with top-notch service – many times trendy hotels do not have the best of service, but this hotel is first rate in every sense. The hotel is beautiful, the food is amazing and you couldn't ask for a better hotel staff. The food is trendy but comforting. It is in a great location if you aren't looking to stay downtown. The valets often remember your name. They do wine tastings and on a cold winter's evening, the fire place in the lobby is perfect. My favorite hotel in Dallas and I will be coming back many times more!
Best hotel staff around – My wife and I stayed at Hotel Palomar for a long weekend getaway. I had heard of Palomar before, so we decided to give it a try. Upon arrival, the staff got our bags, opened the towncar door for us and greeted us by name. A nice way to start things off with me! At check-in, the staff told us that they would be upgrading us to a suite for no additional cost "just because". The lobby is designed/decorated with great taste and smells very fresh. The room was extremely clean and, again, decorated exquisitely. The bed was very comfortable and plasma tv is always a plus. The fitness center had great equipment. We spent one entire day out by the pool and had an awesome time! We secured one of the cabanas, baked in the sun, drank margaritas, and swam in the infinity pool. When we wanted to get lunch down the street one day, one of the valet staff offered to drive us there in the hotel's Mercedes R-Class. I can easily say that the entire hotel staff rivaled that of almost any place I've been. It's a very trendy place with a great atmosphere. Breakfast in the restaurant was to die for! I would recommend the Palomar to anyone wanting a trendy, classy, unique place to stay while in Dallas. It'll be hard for me to stay anywhere else in the city when I'm there.
Pleasant staff and wonderful rooms made for a great stay. Extras elsewhere are standard here. – We stayed here for a getaway weekend, and it was absolutely wonderful. We have stayed at several Kimpton properties (usually in San Francisco and New York), but this was the first time in Dallas. They seem to cater to the professional business traveller (my wife really liked the Yoga studio they had right there at the hotel).
Being well over 6 feet tall, I appreciated the "Tall Rooms" that they have available. It is nice to be able to sleep in a hotel room without having your feet hanging off the end of the bed.
The Palomar Hotel takes the time and effort to make your stay memorable. I recommend them highly.
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