16 Webster St, Brookline, MA | Directions 0244642.341071 -71.121618
Mon - Fri, 9am - 6pm; Sat, 10am - 3pm
Neighborhoods: Coolidge Corner South Side
I would NOT recommend Yes We Travel for the main reason that they won't contact you if your airplane is cancelled or delayed. We have used Marina N. several times. Once during a hurricane, she said we were basically on our own (we got flight back to Pittsburgh and drove 11 hours to get back to Boston). Another time our flight was cancelled and she never let us know. We went to the airport and told us that we'd have to wait a couple of days to go back home. BOTTOM LINE: If you aren't Russian, don't expect outstanding service from this place. The same happened to a friend of mine when his plane got cancelled as well. I hope they don't have anything against non-Russians....
Great company! – This is in response to Peter's complaint. Sometimes people may forget what they have requested. Accusing Yes We Travel in unfair practices is a complete nonsense. This is the best and most fair travel company I've known. There is nothing wrong with signing a release form as this as well as credit card authorization form is normal practice. They are true professionals with a lot of experience in many areas of the world. Highly recommended.
Overcharged me and lied like there was no tomorrow – It wasn't till I checked my bank account that I realized Ms Novikov had charged my card an extra $40.
She told my bank representative that it was a tax. Then she told him it was a hotel. Then she said it was some other sort of extra fee. Finally the banker got through to her that she can't make up ANY extra fees, and she agreed to give me my money back.
Long story short, she didn't, so I went to the police, then came back, she lied more, left and right, and finally, finally agreed to give me my money back on the condition that I sign a waver promising not to sue them.
I will say this--they typed up that letter pretty quickly, almost as if they'd had practice.
Lying, sleazy scammers.
Editorial Review – If it's time for that overdue vacation, this travel agency can help book any trip from Maui to France.
Great customer service – Marina Novikov owns this company, and she is absolutely the best! I trust her judgment 100%. On top of everything else she would try to save my money too, as she know when and where better than anybody else. Yes We Travel - smart name with the smart slogan "travel with us" - I love that too. They located on Coolidge Corner in Brookline - can't think of better place - go by car or green line T.
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